Sex, lies and magnetic tapes: Confessions of a sysadmin

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An acid talk about the work a sysadmin does, with lots of tips for a better survival ... ;)

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Sex, lies and magnetic tapes: Confessions of a sysadmin

  1. 1. Sex, lies & magnetic tapesConfessions of a sysadmin
  2. 2. Based on atrue story.
  3. 3. Some names have beenchanged in this book toprotect the identity ofcomputers, users, andsuspected human beings
  4. 4. Antonio SanzI3A - IT Manager10+ years as a sysadminansanz@unizar.es@antoniosanzalc
  5. 5. 600+ computers150 servers150Tb storage10Gb network20+ web apps600+ usersIT Staff : 3 techs
  6. 6. What is a sysadmin ?1.
  7. 7. A sysadmin makes things run smoothly
  8. 8. With great powercomesgreatresponsibility
  9. 9. Users are a necessary evil
  10. 10. We work wonders…Ask her about miracles
  11. 11. Sysadmin is a shitty job
  12. 12. It’s something between this …
  13. 13. … and this
  14. 14. A sysadminis aHappinessManager
  15. 15. Managing systems2.
  16. 16. Prioritize your tasks
  17. 17. Plan everythingin advance
  18. 18. Things eventually fail. Live with it
  19. 19. Monitor everything
  20. 20. Get remote (and secure) access
  21. 21. Do backups
  22. 22. Have a soundbackup strategy
  23. 23. If you lose data, not even Chuck will protect you
  24. 24. Make your systems uniform
  25. 25. Have spares onsite
  26. 26. Virtualize as much as you can
  27. 27. You can’t have enough automation
  28. 28. Document everything
  29. 29. Don’t make major changes on Friday
  30. 30. Do extremesysadmin
  31. 31. Managing people3.
  32. 32. Managing users
  33. 33. Users always lie
  34. 34. Learn totranslateuser/sysadmin
  35. 35. Should I give the user whatthey want or what they need?
  36. 36. Deploy a ticketing system
  37. 37. Educate your users
  38. 38. Assess the real impact
  39. 39. Define support levels
  40. 40. Learn to say NO.Learn to say NO.
  41. 41. Give solutions, not excuses
  42. 42. Get a FAQ and tellusers to RTFM
  43. 43. Managing bosses
  44. 44. Know your boss
  45. 45. Learn totranslateboss/sysadmin
  46. 46. Ask for email / signed docs
  47. 47. Brown deactivation tactics
  48. 48. Skunk tactic (expert mode)
  49. 49. Manage consultants
  50. 50. Assess their expertise and attitude
  51. 51. Use ITIL against them
  52. 52. Zero tolerance tactic
  53. 53. Manage yourselfManage yourself
  54. 54. Play dirty. Very dirty
  55. 55. Use Zen.BOFHzen, actually.
  56. 56. Never act in anger
  57. 57. Be nice
  58. 58. Managing projects4.
  59. 59. Manage expectations
  60. 60. You get what you pay for
  61. 61. Think long term
  62. 62. Learn to say NO. Again.
  63. 63. Don’t fix what ain’t broke
  64. 64. Beware of ultrashiny & new stuff
  65. 65. Make everything scalable
  66. 66. Give yourself broad margins
  67. 67. Don’t tie yourself to a vendor
  68. 68. Vendor Lock-InThey willhave you bythe balls
  69. 69. Don’t tie yourself to a vendor
  70. 70. Vendor Lock-InThey willhave you bythe balls
  71. 71. Don’t tie yourself to a vendor
  72. 72. Be nice to suppliers … to a limit
  73. 73. Be noticed
  74. 74. Learn !
  75. 75. Wrapping it all up5.
  76. 76. Sysadmin can betough… but it has someperks
  77. 77. Plan a lot
  78. 78. Be a people person
  79. 79. http://www.theregister.co.uk/data_centre/bofh/
  80. 80. Sex
  81. 81. Lies
  82. 82. Antonio Sanz – ansanz@unizar.es / @antoniosanzalchttp://slideshare.net/ansanz

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