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OpenScape Office

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OpenScape Office

  1. 1. Siemens Enterprise Communications OpenScape Office V3R3 Customer Presentation Presented by: … April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and & Co. KG 2012. All rights reserved. Copyright © Siemens Enterprise Communications GmbH Co. KG 2012. All rights reserved.Page 1 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG AG Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens
  2. 2. Siemens Enterprise Communications  Industry Trends  Our offering  Deployment  Usage Scenarios  Best Practices  Summary 2 April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 2 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  3. 3. Siemens Enterprise Communications  Industry Trends  Our offering  Deployment  Usage Scenarios  Best Practices  Summary 3 April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 3 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  4. 4. Five Megatrends Shaping SMB Communications Open Communications Social User Seamless Collaboration Experience Mobility User needs Consumerization Reliability Flexible and Deployment Security SMB Company owner needs Needs April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 4 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  5. 5. A Day in the Life of an SMB user… 8:00 AM 10:00 AM 11:30 AM In the office, chats Business meeting at the On the way back, with business customer site, a question changes presence partner and starts comes up, you check status, checks the call a voice and video who is available and journal, calls assistant to collaboration with conference in your team coordinate remainder of the team expert immediately the business day DEVICE Media Desk Phone, PC Mobile Tablet Mobile Smartphone APPLICATION Voice, Video, Collaboration, FMC Voice, UC, VPN, Collaboration Voice, Collaboration, Directory Access NETWORK Corporate WLAN / LAN Public Wi-Fi Cellular Throughout all this the SMB user is able to seamlessly and automatically switch between devices, media, and networks, and have continual, synchronized access to corporate information and applications from a common user interface April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 5 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  6. 6. Driving the SMB agenda The SMB needs Multi-tasking On-the-move Rapidly growing Key employees perform SMB employees are rarely at Companies are growing and multiple tasks to keep the their desk, constantly firms expanding offices to business running. roaming. multiple locations. How can I make How can I insure their How can I keep employees reachability? the teamwork more effective? productive? System Capacity User expectations Rising costs Customer expectations The consumer space is Rising communications Customer expectations are influencing SMBs with new costs and limited internal IT rising; there is a high communications capabilities. and telecom expertise put demand to accelerate How can I use same pressure on businesses. response times. communications How can I save How can I manage capabilities as on costs and my customer in private life? keep security service more and reliability? efficient? April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 6 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  7. 7. Driving the SMB agenda OpenScape Office - Moving to unified communications (UC) Multi-tasking On-the-move Growing rapidly Easy to use, integrated UC Be productive in any Bringing users together solutions streamline mobile environment with across different sites to communications and helps instant access to business communicate and make everyone more critical communications collaborate as one productive applications on irrespective of any device deployment System model Capacity User expectations Rising costs Client expectations Utilize social media Combat rising costs Deliver the complete range communities, integrate through IP Telephony (e.g. of customer engagement productivity-enhancing SIP Trunking) and address options from voice, email, ‘home’ devices and access complexity with an easy to live chat and social media applications deploy and flexible together with on-demand communications integrated system Contact Center April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 7 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  8. 8. Siemens Enterprise Communications  Industry Trends  Our offering  Deployment  Usage Scenarios  Best Practices  Summary 8 April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 8 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  9. 9. OpenScape Office Unified Communications and Collaboration (UCC) for SMBs OpenScape Office Uniquely simplifies communications through an Make the smart investment in “All in One” UCC Solution for single and multi-site SMBs OpenScape Office and: The most Easy-to- Secure, complete Get more done access & use reliable, easy- all-in-one to-install & UCC solution Intuitive clients, manage seamlessly presence, integrated in MS Serve your supporting single telephony, Outlook or mobility, Web- and multi-site customers better Groupware, installations, as collaboration, independent of well as conferencing, IM, your current virtualized voicemail, location or deployments Lower your directory, fax, device contact center communication costs! April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 9 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  10. 10. OpenScape Office Solution Overview All-in-one OpenScape Office UCC solution includes appliance OR Voice Video Messaging UC Collaboration Mobility CC Server-based Session Presence Mobility Call data Administration Network-wide control federation management recording and licensing user management All-in-one UC Appliance Virtualized SW UC Solution UC solution for HiPath 3000 OpenScape Office MX OpenScape Office LX OpenScape Office HX  All-In-One UC appliance solution  Server based PBX incl.UC,  Server-Based UC or virtualized  Supporting up to 150 users virtualization with VMware solution for HiPath 3000 platform  ITSP, SIP Trunking, BRI, PRI &  Supporting up to 500 users  Supporting up to 500 users analoge  SIP Trunking  SIP Trunking, BRI, PRI & analoge OpenScape Office – powerful UCC networking across all deployment models April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 10 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  11. 11. OpenScape Office V3R3 Highlights – The next evolution step Virtualization for SMBs - OpenScape Office LX Enhanced - OpenScape Office HX VMware Zimbra User Experience on standard server UC & UI Integration in New Skin variant VMware´s Groupware & MAC OS support for Zimbra Collaboration Desktop UC Client Server OpenScape Office V3R3 UCC for SMBs Enhanced Integration Contact Center Open Directory Service Enhanced UI - myAgent enhancements Expanded CRM Application Launch Application Launcher Microsoft 365 support Web Collaboration myReport enhancements UI integration of OpenScape Web Collaboration (incl. video) April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 11 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  12. 12. OpenScape Office The All-in-one UC Solution to Your Communications Issues! Live Call Recording Integrated Presence Visible Voicemail Fax Mailbox Web-Collaboration Call Journal Outlook Directory Access Integration Favorites Drag & Drop Conferencing OpenScape Office Instant Messaging Call Pop-ups One Number Service Personal Notifications Social Media Personal Auto-Attendant Click-to-Dial Mobility Click on the different features Click on the different features to get more information to get more information April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 12 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  13. 13. OpenScape Office Integrated Contact Center - Improving Customer Services OpenScape Office Contact Center  Integrated Multi Channel Contact Center Deliver the complete range of customer engagement options (voice, email, fax, chat)  Intelligent routing capabilities Maximizing “first contact resolution” with integrated skill-based, CLIP and VIP routing to always ensure reaching the right agent  Business Process Integration Connectivity to external customer databases and launch of 3rd party CRM applications  Easy Management & reporting Integrated Administration tools to allow easy contact center setup incl. call flows, announcements and customized reporting April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 13 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  14. 14. OpenScape Office Contact Center - Improve First Call Resolution and Customer Service Arrange agent desktop Reports controls Contact Center Calls voice, fax & email Agent Functions Team Information OpenScape Office Individual recording of contact center calls Hands-free Integrated Presence Call Pop-ups controls Click on slide Click on slide to get more information to get more information April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 14 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  15. 15. OpenScape Office What’s new with HiPath 3000 V9? Expanded deployment choices with HiPath 3000 V9 HiPath 3000 V9 delivers the platform foundation for OpenScape Office HX to connect to MX/LX networks HiPath 3000 V9 expanded features include: OpenScape Office HX V3 connectivity Network enhancements to deliver on the Extended UCC Domain Hardened SIP stack implementation for SIP attack protection SSDP support via Shiva Plug for HiPath 3000 family optiClient Attendant call park improvements HiPath Cordless user enhancements incl. MWI indication HiPath 3000 V9 Continuing the powerful, secure and reliable voice platform for SMBs delivering the easy way from voice to UCC April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 16 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  16. 16. OpenScape Office Enhanced set of UC user clients Desktop Client Mobility Client  myPortal for Desktop  myPortal for Mobile used by office workers  myPortal for Tablet with their favorite OS used by mobile workers (Windows & MAC) delivering UC independent of current location or device Integrated & Groupware On Device  myPortal for Outlook  myPortal for OpenStage  myPortal for Zimbra used by office workers to quickly change their the perfect way for presence and listen to office workers using their voicemail Microsoft Outlook or Zimbra Groupware from VMware April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 17 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  17. 17. myPortal for Desktop OpenScape Office UC Client for your Desktop myPortal for Desktop – Desktop UC Client for Windows and MAC OS  myPortal for Desktop is the OpenScape Office UC client for office workers allowing the UC integration into different client operating systems:  Windows OS  MAC OSX  Powerful UC features Combined OpenScape Office UC features integrated in a single Desktop Application  Innovative User Design Flexible UI skins allowing users to customize the UC client look & feel based on current working behaviors and specific needs (5 different skin variants are available to choose) April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 18 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  18. 18. myPortal for Zimbra Groupware Integration of OpenScape Office UC myPortal for Zimbra – Powerful Groupware Integration with VMware  myPortal for Zimbra is the OpenScape Office UC client for office workers using Zimbra Collaboration Groupware (VMware)  VMware´s Zimbra Collaboration Server (ZCS) is a Groupware solution (incl. email, calendar and contact services) delivering companies greater flexibility and productivity (for more information about Zimbra-VMware click here)  Innovative User Experience OpenScape Office UC features* integrated via VMware Zimlets (open APIs) combining powerful unified communication services with expanded Groupware functionality *Integrated UC feature set is based on myPortal for Tablet functions April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 19 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  19. 19. myPortal for Mobile OpenScape Office UC Mobility for smartphones myPortal for Mobile, the browser based solution for mobile phone  myPortal for Mobile is the OpenScape Office user interface for mobile employees using smart- phones with a graphical user interface such as:  iPhone, Blackberry, Nokia, Android and Windows Mobile  Open browser based approach for all other mobile phones - No dedicated applications need to be loaded on the mobile device  Enhanced UC feature set for managing calls directly from the mobile phone (incl. conferencing, consultation and call transfer)  Dial modes – to optimize communication charges by choosing different calling procedures (Callback, GSM, Call through or SIP preferred) based on existing network connectivity April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 20 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  20. 20. myPortal for Tablet OpenScape Office UC Mobility for Tablets myPortal for Tablets, the browser based solution for tablet device  myPortal for Tablet is the OpenScape Office user interface for mobile employees using tablet devices (Browser e.g. Safari, Firefox, IExplorer)  Open browser based approach for all other tablet devices - No dedicated applications need to be loaded on the tablet device  Enhanced UC feature set for managing calls directly from the tablet device (incl. conferencing, consultation and call transfer)  Dial modes – allowing to control and manage your calls directly from your tablet device  Associated dialing - for desktop phone  SIP preferred – to utilize installed SIP client on the tablet device April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 21 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  21. 21. OpenScape Office UCC Integration of OpenScape Web Collaboration Services OpenScape Web Collaboration launched via OpenScape Office User Interface  Full-featured OpenScape Web Collaboration solution specifically packed and embedded for SMBs  Dedicated SMB base package incl. - 2 Conference Rooms (further conference room licenses available)  Launched via OpenScape Office Drag & Drop Conferencing Service or from call pop-up window  Simple, intuitive interface with one-click access to all features  Integrated text, data, web, and multi-party H.264 desktop video conferencing  Mobile client that runs on any smartphone device including iPhone, iPad, iPod Touch and Android clients  Highly secure 256-bit AES encryption  On-premise deployment model, that can be installed quickly, cost-effectively, and with minimum IT resources More detailed information on OpenScape Web Collaboration can be found in SEBA April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 22 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  22. 22. OpenScape Office UC clients for special use… Integrated, UC-Clients for dedicated usage… Clients for Contact Center Agent/Supervisors and Receptionist  myAgent used by Contact Center Agents and their Supervisors  myAttendant used at the switchboard, at the reception and for team coordination April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 23 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  23. 23. OpenStage Gate View Integrated surveillance solution with OpenScape Office OpenStage Gate View - deliver affordable surveillance for SMB OpenStage Gate View is a user-friendly, security solution offering real-time video surveillance to observe, control your business from any location Control and observe via real-time video on broad range of device options  PC Desktops (web-client)  OpenStage 60 / 80  iPhone/iPad - OpenStage Gate View app Range of certified IP web-cameras available (click here for more information) Support of flexible video recording to secure and observe important areas (e.g. entrance hall, parking lots, doors, etc.) Video-control entrance areas and grant access via OpenStage phones together with video door-phone solutions April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 24 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  24. 24. OpenScape Office HiPath Cordless IP – reachable throughout the company HiPath Cordless IP – Mobility with DECT- Quality HiPath Cordless IP is solution for seamless communications and reachability on companies premises. Supports up to 50 Mobility users (Server-solution supports up to 300 users) BSIP 1 Mobile handsets OpenStage SL4 professional or Gigaset S4 und M2 professional Base Station with Ethernet port 10/100, PoE and sync over LAN Radio coverage 50 m / 300 m (inside / outside) ‚Seamless Handover‘ for up to 10 simultaneous calls in the range of 10 base stations (50 / 60 with server) Expanded capabilities with HiPath Cordless IP V1R4  Phonebook via LDAP  myPortal PC-Clients are supported  Call waiting and call forwarding  Caller Name on display and differentiation of calls (internal/external)  Message Waiting Indication  Update of caller-list when picking up calls on other phones* OpenStage SL4 Gigaset S4 professional professional (* Fix Release) April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 25 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  25. 25. UC enabled Devices and Voice Clients OpenStage 15 OpenStage 20 OpenStage 40 OpenStage 60 OpenStage 80 TDM, HFA and SIP - secure and reliable advanced phones Mobile UC & FMC Clients WLAN and IP DECT Soft Clients April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 26 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  26. 26. OpenScape Office Open Approach – Easy integration into IT Software based UCC solutions – Integration and Interfaces Integration Social Collaboration  Integration into business environments and customer  Extending communications reach with standard databases with Open Directory Services and Interface XMPP leveraging social media networks Application Launcher to increase productivity (e.g. Google Talk) Flexible Deployment Connectivity  Desktop and OS/Application level virtualization  Open SIP Interface to leverage lowest cost IP reducing physical HW while enhancing availability communications via SIP trunking, including and reliability service such as Skype Connect “The Open Approach” – Enabling IT flexibility” UCC solutions based on industry standard interfaces allowing customers to seamlessly integrate into the IT Eco Systems of choice SIP April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 27 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  27. 27. OpenScape Office Application Launcher – Integration into Business Processes OpenScape Office Application Launcher – Improved Customer Services OpenScape Office Application launcher is a client application that allows the launch of 3rd party business applications based on Caller Identification (CLI) Enhanced productivity and customer services by handing over caller information (incoming and outgoing calls) from OpenScape Office into existing customers CRM apps.  Up to five criterias (e.g. Customer ID) can be handed over towards specific customers applications Launch of customer applications based on:  Batch File Execution (e.g. vTiger CRM)  URL Execution (e.g. Online Phone Books or Localization via Google Maps) Flexible pop-up windows with customizable action buttons allowing execution of specific applications on demand OpenScape Office Application Launcher can be licensed individually per user client April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 28 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  28. 28. OpenScape Office Introducing Open Directory Services Open Directory Services for business process integration Open Directory Service (ODS) is an Database embedded solution within OpenScape Office Connector to provide flexible connectivity to external SQL/ODBC customer databases & client applications Access to all OSO directories from 3rd party Unified applications, OpenStage or IP-DECT through an directory Access to OSO embedded LDAP Server interface access phonebook Connection to multiple external multiple databases:  PostgreSQL  mySQL  Microsoft SQL Server 2000 / 2005 / 2008 ODS  Sybase SQL Server V10 and later Combines internal OSO directories and external databases into a single unified search engine UI Easy to manage and configure through well-known Open Directory OpenScape Office Web based Management Assistant April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 29 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  29. 29. OpenScape Office SIP Trunking - Internet Telephony Service Providers (ITSP)  SIP trunking is efficient and more cost-effective than ISDN for connecting your PBX to the public switched telephone network (PSTN)  The SIP protocol is an internationally accepted standard – but it leaves room for different implementations regarding protocol elements, message flow and features  To ensure seamless interoperability and a full set of features beyond basic call, we are conducting comprehensive tests with VoIP providers / ITSP in advance to avoid last minute surprises  Our SIP implementation follows the SIPconnect Technical Recommendations  industry-wide, standards-based approach to direct IP peering between SIP-enabled IP PBXs and VoIP service provider networks  Siemens Enterprise Communication is in a leading position - More than 55 VoIP Providers (ITSPs) for HiPath 3000 or OpenScape Office have been already tested and released OpenScape Office Application can SIP More Information on our tested  also send Fax messages via & released providers and the T.38 Fax SIP Trunks established process Get your ITSP tested as well! April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 30 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  30. 30. OpenScape Office Open SIP Architecture for MX&LX Subscribers Support of additional features for SIP subscribers Unified Communication for standard SIP devices  SIP devices supporting “3PCC” can be controlled by the OpenScape Office application Displaying of caller names  OpenScape Office system names will be displayed during ringing and connection  Blind transfer This standard SIP transfer mode will be supported now.  Call forwarding The standard device based call forwarding will be supported now.  Call waiting The standard device based call waiting will be supported now.  Message Waiting Indication (MWI) The standard SIP MWI notification will be supported now e.g. signaling of new voice messages.  Distinctive Ringing Different call types will cause a different ring tones e.g. internal calls; external call; recalls. Get 3rd Party SIP Devices certified via the OpenScape Ready program SIP More Information how to connect SIP Note: SIP is a functional protocol and the intelligence devices can be found on SEN WIKI resides in the devices. Therefore devices have to support the features as well. April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 31 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  31. 31. OpenScape Office Interfaces & Integration in detail Desktop OS MS Terminal CITRIX Open Directory Server Support Services Windows XP Windows Vista Windows Server Citrix Presentation ODBC, Windows 7 2003 & 2008 Server 4.5, mySQL,PostgreSQL, (32 & 64 bit) (32 & 64 bit) XenApp 5.0 & 6.0 MS SQL, Sybase SQL Microsoft Microsoft Mobile Browser Outlook Office Support Integration Dial from any application Firefox Outlook 2003 Office 2003 Internet Explorer 2007 & 2010 (32 & 64 bit) 2007 & 2010 & 365 Safari Microsoft VMware Browser SBS Virtualization Support Small Business Server VMware Server Firefox 2011 vSphere Internet Explorer 6 & 8 & 9 Microsoft Server OS Open Interfaces Exchange Linux & SDK Continuous support Connectivity Support of the latest Exchange 2003 Novell SUSE CSTA, TAPI, releases & versions 2007 & 2010 Linux Enterprise 11 LDAP, XMPP April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 32 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  32. 32. Siemens Enterprise Communications  Industry Trends  Our offering  Deployment  Usage Scenarios  Best Practices  Summary 33April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 33 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  33. 33. OpenScape Office Solution Overview All-in-one OpenScape Office UCC solution includes appliance OR Voice Video Messaging UC Collaboration Mobility CC Server-based Session Presence Mobility Call data Administration Network-wide control federation management recording and licensing user management All-in-one UC Appliance Virtualized SW UC Solution UC solution for HiPath 3000 OpenScape Office MX OpenScape Office LX OpenScape Office HX  All-In-One UC pre-installed appliance  Software-based UCC systems on  Unified Communications for the solution in a single box standard Linux server or Virtualized hybrid world – TDM, analog, or IP  Up to 150 users  Up to 500 users  Up to 500 users  UCC Networking with MX, LX and HX  UCC Networking with MX,LX and HX  Traditional voice conferencing  Pure IP/UC solution delivers Internet  OpenScape Office Multimedia services Telephony at an exceptional value Contact Center starting with as  Ideal value-add option to integrate  OpenScape Office Multimedia few as 4 agents UC into HiPath 3000 installed base Contact Center starting with as few  OpenScape Office Multimedia as 4 Agents Contact Center for HiPath 3800 OpenScape Office – powerful UCC networking across all deployment models April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 34 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  34. 34. Extended UCC Domain Explained… UCC Networking Explained “UCC Networking Network-wide Collaboration involves multiple locations running Single Directory OpenScape Office and Unified Management behaving as if there are on one system” Why UCC Networking is also important for SMBs Benefits Many Businesses have multiple locations (branches, sales Always know the availability of your colleagues in offices etc.) or offices on a single campus other locations and the best way to reach them Site expansion is also typical as small and medium sized Stay within reach of your colleagues and businesses grow customers from any device and location The need to communicate and collaborate as one entity is Leverage powerful social media integration to especially critical for smaller companies trying to compete with extend your communications reach large enterprises Managing single UCC domain vs. multiple redundant standalone deployments April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 35 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  35. 35. OpenScape Office UCC Features in the Network Extended UCC Domain experience for all users  Voice supported presence management (presence visibility)  Network-wide call status (ringing, on call, active mobile device)  Call Pick Up via myPortal  Instant Messaging including multi user chats  Drag & Drop Conferencing in the network  Network-wide Web Collaboration (with Desktop Sharing & Video)  Voicemail forwarding in the network  myAttendant change presence status for all users  System-wide internal directory and favorites  External directories via Open Directory Services  Integration into MS Exchange calendar and public folders  XMPP based presence & chat support to external partners April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 36 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  36. 36. Virtualization Enabling Always On IT How the market leader VMware explains virtualization for SMBs? “Virtualization is a way to abstract applications and their underlying components away from the hardware supporting them” Virtualization for Small and Midsize Business Specifically, SMBs are seeing improvements in: …and it is not just for the Fortune 500 anymore!  Time spent on routine IT administrative tasks SMBs face many of the same IT challenges as larger enterprises,  Backup and data protection trying to accommodate increasing demand for new IT capabilities  Application availability and services.  Ability to respond to changing business needs SMBs often place even greater emphasis on cost savings and on protecting business critical systems and data, since shrinking IT  Business continuity preparedness staff and budgets…  Company profitability and growth rate Source: VMware SMB Survey April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 37 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  37. 37. Virtualization Enabling Always On IT OpenScape Office LX and OpenScape Office HX software based SMB UCC solutions allowing virtualization services Benefits and Motivation of virtualized environments  Reduction of physical Server-Parks -> HW costs, Space  Re-organization due to server rank-growth (server farms got out hand)  Need of Centralized Management due to high number of applications  Enhanced reliability  Ease of Data Backup and Restore  Scalability  Monitoring OpenScape Office LX/HX  Re-use of old OS systems in a virtual environment supports virtualization with  Green IT aspects (One Server needs less power)  Reduced Service Hours April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 38 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  38. 38. OpenScape Office Survivability options OpenScape Office Survivability – It is your choice High Availability Server HW MX failover - survivability VMware – High availability Dedicated Standard Industry Server  OpenScape Office LX to MX failover  Monitors and detects virtual Redundant power supply scenario, when OpenScape Office machines for “guest OS” failures and MX is used as gateway automatically starts virtual machines Linux SW based redundant hard disks (RAID)  In case of LX emergency, OS IP  Detects server failures automatically, two physical HD’s recommended devices will automatically re-register using a “heartbeat” on servers via second standby registration  Restarts virtual machines almost ECC RAM to detect and correct RAM setting towards existing MX system instantly without human intervention errors  Voice functionality can be used on a different physical server during the emergency mode  In case of fail over LX will restart  OpenScape Office free base immediately with existing package extensions can be used to configuration; no further licenses ensure availability of key people needed April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 39 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  39. 39. Siemens Enterprise Communications  Industry Trends  Our offering  Deployment  Usage Scenarios  Best Practices  Summary 40April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 40 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  40. 40. OpenScape Office Networking addresses UCC Domain Experience  Multiple networked OpenScape Office MX  OpenScape Office HX networked with HiPath 3000 V9  Mixed OpenScape Office MX, LX and HX networks  OpenScape Office LX utilizing MX gateway  OpenScape Office LX utilizing HiPath 3000 gateway (HiPath 3000 must run on a V9 software level) Deployment details on Extended UCC Domain available in separate presentation April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 41 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  41. 41. OpenScape Office Networking Use Case – Campus OpenScape Office Solution Campus Scenario  OpenScape Office in each office / building  Interconnected via Ethernet LAN, sharing one access to PSTN (digital or SIP Trunk) PSTN  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist)  OpenStage Phones / OpenScape Personal Edition  Integrated Mobile Phones for UC Mobility IP MX MX Features / Capabilities  Integrated Presence, Chat and Web Collaboration LX  Drag & Drop Conferencing Campus  Single company-wide directory  Central Attendant Service  Examples of a Campus deployment include:  Central Visible Voicemail  Small Startup Company with two offices in a Benefits business park  Small college campus or school  Always know the availability of your team members  Existing medical clinic that is expanding the  Ease of use with UC client integration on preferred device practice and needs another building  Stay within reach of your colleagues independent of device  Reduced costs with central or automated Attendant service April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 42 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  42. 42. OpenScape Office Networking Use Case – Regional / National OpenScape Office Solution Regional/National Scenario  OpenScape Office in each location (city, region)  Interconnected via ITSP or Internet, using multiple +49 89 … PSTN PSTN +49 30 … access to PSTN (digital or SIP Trunk)  myPortal clients (Desktop, Outlook, Mobile, OpenStage) HiPath 3000 V9  myAttendant (Receptionist) / myAgent (Contact Center) MX & HX  OpenStage Phones / OpenScape Personal Edition  Integrated Mobile Phones for UC Mobility Munich Berlin ITSP/ Internet Features / Capabilities LX  Integrated Presence and Chat Regional/National  Network-wide Conferencing Hamburg  Single company-wide directory  Central Attendant Service Examples of a Regional/National deployment include:  Integrated Contact Center Travel Agency with offices in different cities across local country / region Benefits Car dealer who is expanding his business with a new  Always know the availability of your team members branch in the same city  Ease of use with UC client integration on preferred device Truck company who opens up a new branch in a  Reduced travel costs by using integrated conferencing different city  Stay within reach of your colleagues independent of device April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 43 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  43. 43. OpenScape Office Networking Use Case – International OpenScape Office Solution International Scenario  OpenScape Office in each country / office / building  Internet access (UC interworking via XMPP service) HiPath 3000 V9  Voice Connection via public network & HX MX  (Optional: SIP-Q networking)  myPortal clients (Desktop, Outlook, Mobile, OpenStage) San Francisco  myAttendant (Receptionist) Hong-Kong  OpenStage Phones / OpenScape Personal Edition Features / Capabilities  Integrated Presence LX International  Instant Messaging  Favorites Lists with Presence Visibilty Cape Town  Network-wide Conferencing Examples of a International deployment include: (Optional: SIP-Q Networking enabling extended feature set) A global acting Service company who has different Partners around the world who provide the local on- Benefits site services  See the availability of your most important contacts A sports factory in USA with an outsourced  Quick answers from business partners using Chat manufactory in Asia  Easy to use Drag&Drop Conferencing with global partners, Holding with different companies around the globe reducing setup times and costs April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 44 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  44. 44. OpenScape Office Networking Use Case – HiPath 3000 as a Gateway OpenScape Office Solution HiPath 3000 as a Gateway  OpenScape Office and HiPath 3000 in the office / building  Interconnected via Ethernet LAN to HiPath 3000 V9 (Single Gateway with access to PSTN) PSTN  For OpenScape Office MX/LX Users:  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist)  OpenStage Phones / OpenScape Personal Edition  Integrated Mobile Phones for UC Mobility IP LX HiPath 3000 V9 Features / Capabilities  Full featured SIP-Q Voice Networking between HiPath 3000 as a Gateway OpenScape Office MX/LX and HiPath 3000 V9  Extended carrier-access via HiPath 3000 PSTN moduls Examples of a H3k V9 Voice Networking deployment  Full featured UC for OpenScape Office MX/LX users include: A transport company with a big demand of existing Benefits analog devices and faxes A factory where parts of the IT Infrastructure are  Save HW costs and protect investment by using existing VoIP-ready HiPath 3000 as a single gateway for carrier access A company using their existing HiPath 3000 V9 as a  Re-use existing analog devices and faxes with HiPath single gateway and expand /modify their business 3000 V9 April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 45 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  45. 45. OpenScape Office Networking Use Case – Network UCC with existing HiPath 3000 voice platform OpenScape Office Solution Network UCC with HiPath 3000 V9  OpenScape Office HX / HiPath 3000 V9 in one office  Interconnected via WAN to other MX and LX systems MX (with access to PSTN )  For OpenScape Office MX/LX/HX Users:  myPortal clients (Desktop, Outlook, Mobile, OpenStage) Hamburg LX  myAttendant (Receptionist) HiPath 3000 V9  OpenStage Phones / OpenScape Personal Edition & HX  Integrated Mobile Phones for UC Mobility ITSP/ Berlin Internet Munich Features / Capabilities  Full featured UCC networking between OpenScape Office MX, LX and HX (connected to HiPath 3000 V9) Network UCC with existing HiPath 3000 voice platform  Extended carrier-access via HiPath 3000 PSTN modules Example of networking HiPath 3000 into a  Full featured UC for OpenScape Office MX/LX/HX users UCC Domain deployment include: Benefits A transport company who wants to expand their business with more employees and infrastructure  Save HW costs and protect investment and keep existing A company who is moving into a new location HiPath 3000 in fully networked UCC environments A company using their existing HiPath 3000 V9 and  Reduce infrastructure costs by using one network for voice adding UCC to expand/modify their business and data April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 46 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  46. 46. OpenScape Office Networking Use Case – Social Media Integration (with XMPP*) OpenScape Office Solution Social Media Integration  OpenScape Office in each office (Company)  Internet access (UC interworking via XMPP service)  Voice Connection via public network  Client (Contractor, Free-Lancer, partner)  Internet Access with IM Service provider (XMPP cap.) ITSP/ Internet  Voice Connection via public network  myPortal clients (Desktop, Outlook)  myAttendant (Receptionist) MX  myAgent (Contact Center Agent) LX Features / Capabilities Social Media Integration  Integrated Presence  Instant Messaging Examples of a Public XMPP deployment include:  Drag & Drop Conferencing A telecommunication company with contractors they just work for a limited time on a project Benefits A consulting office who works together with several  Always know the availability of your team members, free-lancers contractors, Free-Lancer and Partners A service company with different offices with MX/LX  Quick answers from business partners using Chat and outsourced service partners for the delivery  Easy to use Drag&Drop Conferencing with global partners April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 47 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  47. 47. Siemens Enterprise Communications  Industry Trends  Our offering  Deployment  Usage Scenarios  Best Practices  Summary 48April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 48 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  48. 48. TES Aviation Group OpenScape Office TES Aviation Group provides “total engine support” – world-wide aircraft engine maintenance management services and effective technical, commercial and logistics management for carriers’ aircraft engine portfolios Solution Value  OpenScape Office MX – unified communications and  ‘One number’ customer service with presence for all critical data network capabilities in an easy to install employees through integration of the telephony service application system with Microsoft Outlook  ‘One number’ capability and ‘presence’ solution for  Average departmental time saving of 5-10 minutes a the needs of small and medium-sized business day through the system’s multiple voicemail recording (SMBs) function  Full installation, staff training and technical support  Reduced costs with integrated teleconferencing solution from Siemens Enterprise Communications’ facilities accredited Go Forward! partner, Pinnacle Group,  Handheld devices integrated into daily operations comprising system design, installation, user training and technical support  Faster and more flexible administration capabilities  Flexible foundation for future collaboration needs April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 49 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  49. 49. Merkana Travel Agency OpenScape Office Merkana Travel Agency is a reliable and competent partner throughout Germany for upmarket business and personal travel. Because with the Merkana service oasis, your vacation starts with your booking. Companies appreciate the individual business offerings and smooth procedures… Solution Value  OpenScape Office MX – unified communications  ‘Higher customer satisfaction thanks to better solution with integrated OpenScape Office Contact reachability Center service  Smooth transition and fast acclimation through  SEN retailer Telefonbau Schneider, determined that intuitive PC user-interface OpenScape Office was the ideal solution to meet all  Optimized work routines, which offer opportunities to customer requirements, requested by the business increase earnings travel agency.  Seamless integration in the existing infrastructure  The integrated multi-channel contact center offers presence status information and achieves superior  Investment protection, because existing phone and first –contact resolution via all communication communication systems can still be used channels, such as fax, e-mail and telephone.  Reduced operating costs thanks to easy administration April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 50 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  50. 50. OpenScape Office Why the customers like the product “We’ve found OpenScape Office MX is straightforward and requires little training, …. We think it’s a great product. It’s a lot less steps. It’s a lot less hassle. Our customers are much happier,” Serve your customers better Wendy Marks, IT support and LAN analyst - Member Insurance Agency. “Especially when unforeseen events occur, customers expect prompt availability – we saw this once again most recently when the airlines were grounded by the eruption of the volcano in Iceland. Thanks to OpenScape Office, we were able to adjust our customer Get more done service capacities to the situation immediately. …An indispensable advantage for all of our business customers.” Alexandra Beital, General Manager - Merkana Reisen GmbH & Co. KG “OpenScape Office MX provides great value to our SMB customers because it offers the full benefits of an end-to-end UC solution while being affordable for a smaller business. Smart Investment Sam Wood, VP Sales UC - Innovative Technology Group “OpenScape Office MX fits the job better than anything else out there. It is the best all-in-one unified communications product on the market. It meets Serve your the centres current needs while offering the flexibility for future requirements as more business are attracted or call volumes increase.” customers better Iain Simpson, Managing Director Active Voice and Data (AV&D) April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 51 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  51. 51. Siemens Enterprise Communications  Industry Trends  Our offering  Deployment  Usage Scenarios  Best Practices  Summary 52April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 52 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  52. 52. OpenScape Office What the analysts are saying Gartner - SEN’s strong standing  SMBs across Western Europe should consider Siemens if they are looking for an established provider with a solid all-in-one communications offer with virtualization capabilities.  Siemens has a long history of selling voice and advanced communications applications, has brand recognition, and has an impressive installed base of SMB customers across Europe.  The OpenScape Office MX and the LX are built as complete all-in-one UC platform with broad UC capabilities. The newer software-based LX solution provides Siemens with opportunities to grow relationships with software integration companies and new IT partners.  Siemens has a large SMB channel partner base and As of 20 July 2011 delivery capabilities across Western Europe as well Source: Gartner (July 2011) as other geographies. Source Gartner Market Scope for Rating: Positive UC/SMB in OpenScape Office Western Europe Strong position – 2nd year in a row April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 53 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  53. 53. OpenScape Office Simply the best Unified Communication and Collaboration solutions for SMBs The most complete All-in-One UC offering for SMBs including Voice, Presence, Conferencing, Web Collaboration, Messaging, IM, Fax and Contact Center The most flexible and scalable deployment from standalone to multisite, from converged to full IP, as appliance, on standard server and for virtualized environments The most innovative user experience for PC Desktops (Windows & MAC OS), MS Outlook & Groupware Integration, Smartphones/Mobile, Desktop-Phones April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 54 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  54. 54. OpenScape Office With UCC for SMBs into the future… OpenScape Office fits the needs of SMB customers with consistent user experience in collaboration, social media, contact centers and mobility with flexible deployment offerings Social Collaboration Seamless Mobility Flexible deployment Contact Center Company Owner Users Scalable, reliable and Channel Partner secure User Experience SEN is the most trusted and credible supplier of communications worldwide, with specifically tuned and packaged solutions for SMBs The right and perfect choice for SMB customers April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Page 55 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
  55. 55. Siemens Enterprise Communications Thank you! April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rightsrights reserved. Copyright © Siemens Enterprise Communications GmbH & Co. KG 2012. All reserved.Page 56 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG isKGTrademark Licensee of Siemens AG AG Siemens Enterprise Communications GmbH & Co. a is a Trademark Licensee of Siemens
  56. 56. Siemens Enterprise Communications Feature details April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rightsrights reserved. Copyright © Siemens Enterprise Communications GmbH & Co. KG 2012. All reserved.Page 57 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG isKGTrademark Licensee of Siemens AG AG Siemens Enterprise Communications GmbH & Co. a is a Trademark Licensee of Siemens

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