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Why SAP CX Suite?

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Win in the experience economy by differentiating and growing your business and delivering exceptional customer experiences.

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Why SAP CX Suite?

  1. 1. WHY SAP CX SUITE Presented by MATEJ BELAK, Partner
  2. 2. Open Ecosystem Suite Intelligence and Analytics Extensibility and Integration Platform Services Business and Master Data Services End-to-End Processes Harmonized User Experience Customer Data Cloud Service Cloud Sales Cloud Marketing Cloud Commerce Cloud SAP C/4HANA Experience Management UNDERSTAND ACTLISTEN
  3. 3. SAP Marketing Cloud Treat marketing as a trusted source of business  Personalize customer experiences across your business  Optimize marketing to drive revenue  Build customer trust to develop ongoing relationships  Drive demand and growth for B2B marketers 3 Contextual Customer Engagement Planning & Resources Continuous Improvement SAP Marketing Cloud Insights Experience Agility Empower Dynamic Customer Profiling Commerce Marketing Segments, Campaigns, and Journeys Lead and Account Customer Attribution Marketing Analytics Marketing Planning & Performance SAP Digital Asset Management
  4. 4. SAP Commerce Cloud Provide a personalized omnichannel commerce experience  Benefit from using a single commerce solution  Leverage industry-specific capabilities  Exceed expectations with built-in flexibility  Support all go-to-market models  Realize a fast ROI with prebuilt integrations 4
  5. 5. SAP Customer Data Cloud Turn anonymous visitors into loyal customers  Create seamless customer experiences and onboarding  Eliminate data silos for better contextual marketing  Provide the data privacy and trust customers demand  Offer customers transparency and control, while addressing GDPR compliance
  6. 6. SAP Sales Cloud Improve sales with better selling experiences  Save time and guesswork to accelerate sales  Guide sales reps through quotes and contracts fast  Model and manage sales territories and incentives  Embrace the future of selling 6
  7. 7. SAP Service Cloud Make service the heart of your customer experience  Create a unified service experience  Capture and understand customer feedback  Develop an elite team of skilled experts  Deliver the next generation of self-service 7
  8. 8. Qualtrics The experience management platform  Centralize your feedback collection  Build a durable memory of all interactions with customer  Build a system of record for every piece of feedback  Break down data silos and bring all your feedback data onto one platform  Centralize your feedback collection  Build a durable memory of all interactions with customer  Build a system of record for every piece of feedback  Break down data silos and bring all your feedback data onto one platform
  9. 9. CPG & Life Sciences Manufacturing Services & Public Sector Retail & Wholesale High Tech & Telco Media, Sports, Entertainment, Travel SAP C/4HANA 7 mil. + Sales Representatives 500 mil. + Customer Interactions and Tasks
  10. 10. +421-2-20633380 (SK) +420-2-25991922 (CZ) +32-2-2347982 (BE) office@anodius.com www.anodius.com THANK YOU!

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