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When all you have is a hammer, everything looks like a nail. Don't let your product get caught off balance with an over-reliance on a particular tool that might not be telling you the right information about your product or your customers.
This workshop will cover a variety of tools and methods to help you get
closer to your customers, increase sales and reduce product support costs through better user experience.
You'll learn how to choose the right tool to answer your question and how to use a variety of approaches to ensure your product is meeting the needs of your customers.