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Lean Human Factor, Presentation of President of IIBLC - Lean, L. Van Landeghem, Seminar 11th may of AD-net

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  1. 1. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 1 Lean & Human or Us and Them (P. Floyd) © International Independent Board for Lean Certification® 2008- All rights reserved Luc Van Landeghem President IIBLC® IIBLC® npa Why and what? © International Independent Board for Lean Certification® 2008- All rights reserved
  2. 2. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 2 Keys to success • Lean is implemented by people! – Need for common language – Need for structure (cfr. 6 Sigma approach) – Need for knowledge and skills – Need for recognition beyond backyard © International Independent Board for Lean Certification® 2008- All rights reserved Lean certification • Need for certification – As Lean continues to gain more prominence, we fully expect our future annual studies to show increases in L tifi ti i t i j b tiLean certification requirements in job postings (Avery Point Group). – For Lean professionals seeking proof of knowledge and skills – For companies seeking to recognise employees • Problem: – Need for INDEPENDENT certification l © International Independent Board for Lean Certification® 2008- All rights reserved • Non commercial organisation • Developed by independent professionals – Need for European initiative – Need for standard – Need for programme beyond tools and techniques
  3. 3. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 3 IIBLC® • General – Founded 2008 • Independent – Not for profit organisation (private funds) – Content Committee • Academics and professionals St d d © International Independent Board for Lean Certification® 2008- All rights reserved • Standard – Book Of Knowledge (BOK) • Beyond tools and techniques International 2013 20 13 20 13 © International Independent Board for Lean Certification® 2008- All rights reserved
  4. 4. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 4 Lean certification programme • Build-up (progressive) Level Target group Ed level Test(s)Level Target group Ed. level Test(s) CGBL® Certified Green Belt in Lean Operator/ Supervisor Takes part in improvement teams High school- Bachelor Theoretical Multiple choice CBBL® Certified Bl k B lt i Middle mgt. Leads i t Bachelor- M t Theoretical Mult. choice © International Independent Board for Lean Certification® 2008- All rights reserved Black Belt in Lean improvement teams Master u t. c o ce Practical CChL® Certified Champion in Lean Higher mgt. “Lean manager” Master- Master+ Theoretical Mult. choice Practical Evolution exams Run-in © International Independent Board for Lean Certification® 2008- All rights reserved Run-in
  5. 5. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 5 Exams (Mar. 2013) © International Independent Board for Lean Certification® 2008- All rights reserved © International Independent Board for Lean Certification® 2008- All rights reserved Us and Them (P. Floyd)
  6. 6. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 6 Quote 1 • Driving this project, I have had the opportunity to measure the impact and the importance of the 4Cs: – Commitment, which was really a prerequisite for a successful projectproject – Major role of Communication, in order to reinsure people and dissipate any ambiguity – Involving people in the new process design /co-production has been the key to make new process quickly and deployed and sustainable – Keeping consistency, was also very useful. The Executive Board support and the regular and clear messages sent were keeping team focused and engaged. © International Independent Board for Lean Certification® 2008- All rights reserved g g • As a conclusion, I would just say, this project for me was exciting, engaging and source of substantial experiences. It has had visible and measurable effects for company business. But, overall, I discovered that lean is about change management, lean is about people. Quote 2 • Listening is key in order not to lose any ti f i tsuggestion for improvement • I tried to let everyone express his ideas, and respect between team members enabled to discuss any kind of suggestions and to accept or reject it without conflict between © International Independent Board for Lean Certification® 2008- All rights reserved accept o eject t t out co ct bet ee team members
  7. 7. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 7 Quote 3 • I clearly understood that in order to lead successful projects people andsuccessful projects, people and communication management are far more critical than technical details. I mean: if I don’t remember the formula for how many kanban I need, it’s quite simple to find it; but if I’m not able to deal with people issues or properly © International Independent Board for Lean Certification® 2008- All rights reserved manage communication paths … the result can be a disaster, and there aren’t ready-to- use recipes to quickly recover! Agenda • People – Management – Employees • Process – Structure © International Independent Board for Lean Certification® 2008- All rights reserved – Tools/techniques – Sustainability
  8. 8. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 8 Remember this? © International Independent Board for Lean Certification® 2008- All rights reserved People/Management • Need for knowledge of mission-vision – Rotations? HandoverRotations? Handover – Lean is NOT “the next quarter” – Lean is NOT “a menu” – Need for an improvement PLAN • Change of paradigm – Employees are part of the solution C fid © International Independent Board for Lean Certification® 2008- All rights reserved – Confidence – Mgr. as coach • GEMBA walks • What can I do for YOU?
  9. 9. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 9 People/Management • Continuous support – Put your money where your mouth is – Board meetings – Failure IS an option (©Mythbusters) BUT: Is management READY for the change? © International Independent Board for Lean Certification® 2008- All rights reserved • Is management READY for the change? – Necessary competences? – Formal education? People/Employees • Part of the process T i i• Training – Already acquired? (elsewhere?) – If/when necessary • Long-term program – Saturation? – Intimidation? © International Independent Board for Lean Certification® 2008- All rights reserved t dat o ? • Practice, practice, practice! – Visible results – Celebrate success
  10. 10. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 10 Tips • Sometimes you better wait!! – < frustration< frustration – < “Chronicle of a Death Foretold” (G. Márquez) – < resistance next project • Think big/start small – Principle of the oil slick • Formula of the final result: © International Independent Board for Lean Certification® 2008- All rights reserved Rs = Qs x A Results = Quality Solution x Acceptance Process/Structure • Who does what? S– Sponsor – Champion – Black Belt – Green Belt • Advantages: © International Independent Board for Lean Certification® 2008- All rights reserved – Clear for everybody – Part of the company structure • BUT: responsibility = authority
  11. 11. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 11 Process/Tools & techniques • When needed • Local interpretation – It’s not about names! – Adaptation to local situation • Are not the start of the transformation! F t l d t h i © International Independent Board for Lean Certification® 2008- All rights reserved • Focus on tools and techniques – Why? – Formal education? Process/Sustainability • Standard work – SOP’s, checklist, ..., , • New employees – This is how we do things – Role of HR department • Choice of “KPI” by management • Be proud!! – Celebrate every succes © International Independent Board for Lean Certification® 2008- All rights reserved Celebrate every succes – Show and tell • Clients • Suppliers • Others (visits)
  12. 12. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 12 The most important © International Independent Board for Lean Certification® 2008- All rights reserved www.iiblc.org info@iiblc.org © International Independent Board for Lean Certification® 2008- All rights reserved

Description

Lean Human Factor, Presentation of President of IIBLC - Lean, L. Van Landeghem, Seminar 11th may of AD-net

Transcript

  1. 1. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 1 Lean & Human or Us and Them (P. Floyd) © International Independent Board for Lean Certification® 2008- All rights reserved Luc Van Landeghem President IIBLC® IIBLC® npa Why and what? © International Independent Board for Lean Certification® 2008- All rights reserved
  2. 2. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 2 Keys to success • Lean is implemented by people! – Need for common language – Need for structure (cfr. 6 Sigma approach) – Need for knowledge and skills – Need for recognition beyond backyard © International Independent Board for Lean Certification® 2008- All rights reserved Lean certification • Need for certification – As Lean continues to gain more prominence, we fully expect our future annual studies to show increases in L tifi ti i t i j b tiLean certification requirements in job postings (Avery Point Group). – For Lean professionals seeking proof of knowledge and skills – For companies seeking to recognise employees • Problem: – Need for INDEPENDENT certification l © International Independent Board for Lean Certification® 2008- All rights reserved • Non commercial organisation • Developed by independent professionals – Need for European initiative – Need for standard – Need for programme beyond tools and techniques
  3. 3. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 3 IIBLC® • General – Founded 2008 • Independent – Not for profit organisation (private funds) – Content Committee • Academics and professionals St d d © International Independent Board for Lean Certification® 2008- All rights reserved • Standard – Book Of Knowledge (BOK) • Beyond tools and techniques International 2013 20 13 20 13 © International Independent Board for Lean Certification® 2008- All rights reserved
  4. 4. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 4 Lean certification programme • Build-up (progressive) Level Target group Ed level Test(s)Level Target group Ed. level Test(s) CGBL® Certified Green Belt in Lean Operator/ Supervisor Takes part in improvement teams High school- Bachelor Theoretical Multiple choice CBBL® Certified Bl k B lt i Middle mgt. Leads i t Bachelor- M t Theoretical Mult. choice © International Independent Board for Lean Certification® 2008- All rights reserved Black Belt in Lean improvement teams Master u t. c o ce Practical CChL® Certified Champion in Lean Higher mgt. “Lean manager” Master- Master+ Theoretical Mult. choice Practical Evolution exams Run-in © International Independent Board for Lean Certification® 2008- All rights reserved Run-in
  5. 5. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 5 Exams (Mar. 2013) © International Independent Board for Lean Certification® 2008- All rights reserved © International Independent Board for Lean Certification® 2008- All rights reserved Us and Them (P. Floyd)
  6. 6. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 6 Quote 1 • Driving this project, I have had the opportunity to measure the impact and the importance of the 4Cs: – Commitment, which was really a prerequisite for a successful projectproject – Major role of Communication, in order to reinsure people and dissipate any ambiguity – Involving people in the new process design /co-production has been the key to make new process quickly and deployed and sustainable – Keeping consistency, was also very useful. The Executive Board support and the regular and clear messages sent were keeping team focused and engaged. © International Independent Board for Lean Certification® 2008- All rights reserved g g • As a conclusion, I would just say, this project for me was exciting, engaging and source of substantial experiences. It has had visible and measurable effects for company business. But, overall, I discovered that lean is about change management, lean is about people. Quote 2 • Listening is key in order not to lose any ti f i tsuggestion for improvement • I tried to let everyone express his ideas, and respect between team members enabled to discuss any kind of suggestions and to accept or reject it without conflict between © International Independent Board for Lean Certification® 2008- All rights reserved accept o eject t t out co ct bet ee team members
  7. 7. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 7 Quote 3 • I clearly understood that in order to lead successful projects people andsuccessful projects, people and communication management are far more critical than technical details. I mean: if I don’t remember the formula for how many kanban I need, it’s quite simple to find it; but if I’m not able to deal with people issues or properly © International Independent Board for Lean Certification® 2008- All rights reserved manage communication paths … the result can be a disaster, and there aren’t ready-to- use recipes to quickly recover! Agenda • People – Management – Employees • Process – Structure © International Independent Board for Lean Certification® 2008- All rights reserved – Tools/techniques – Sustainability
  8. 8. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 8 Remember this? © International Independent Board for Lean Certification® 2008- All rights reserved People/Management • Need for knowledge of mission-vision – Rotations? HandoverRotations? Handover – Lean is NOT “the next quarter” – Lean is NOT “a menu” – Need for an improvement PLAN • Change of paradigm – Employees are part of the solution C fid © International Independent Board for Lean Certification® 2008- All rights reserved – Confidence – Mgr. as coach • GEMBA walks • What can I do for YOU?
  9. 9. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 9 People/Management • Continuous support – Put your money where your mouth is – Board meetings – Failure IS an option (©Mythbusters) BUT: Is management READY for the change? © International Independent Board for Lean Certification® 2008- All rights reserved • Is management READY for the change? – Necessary competences? – Formal education? People/Employees • Part of the process T i i• Training – Already acquired? (elsewhere?) – If/when necessary • Long-term program – Saturation? – Intimidation? © International Independent Board for Lean Certification® 2008- All rights reserved t dat o ? • Practice, practice, practice! – Visible results – Celebrate success
  10. 10. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 10 Tips • Sometimes you better wait!! – < frustration< frustration – < “Chronicle of a Death Foretold” (G. Márquez) – < resistance next project • Think big/start small – Principle of the oil slick • Formula of the final result: © International Independent Board for Lean Certification® 2008- All rights reserved Rs = Qs x A Results = Quality Solution x Acceptance Process/Structure • Who does what? S– Sponsor – Champion – Black Belt – Green Belt • Advantages: © International Independent Board for Lean Certification® 2008- All rights reserved – Clear for everybody – Part of the company structure • BUT: responsibility = authority
  11. 11. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 11 Process/Tools & techniques • When needed • Local interpretation – It’s not about names! – Adaptation to local situation • Are not the start of the transformation! F t l d t h i © International Independent Board for Lean Certification® 2008- All rights reserved • Focus on tools and techniques – Why? – Formal education? Process/Sustainability • Standard work – SOP’s, checklist, ..., , • New employees – This is how we do things – Role of HR department • Choice of “KPI” by management • Be proud!! – Celebrate every succes © International Independent Board for Lean Certification® 2008- All rights reserved Celebrate every succes – Show and tell • Clients • Suppliers • Others (visits)
  12. 12. Seminar AD‐Net May 11th 2013 © IIBLC® vzw 2013‐ All rights reserved 12 The most important © International Independent Board for Lean Certification® 2008- All rights reserved www.iiblc.org info@iiblc.org © International Independent Board for Lean Certification® 2008- All rights reserved

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