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How durable teams take you further, faster Slide 1 How durable teams take you further, faster Slide 2 How durable teams take you further, faster Slide 3 How durable teams take you further, faster Slide 4 How durable teams take you further, faster Slide 5 How durable teams take you further, faster Slide 6 How durable teams take you further, faster Slide 7 How durable teams take you further, faster Slide 8 How durable teams take you further, faster Slide 9 How durable teams take you further, faster Slide 10 How durable teams take you further, faster Slide 11 How durable teams take you further, faster Slide 12 How durable teams take you further, faster Slide 13 How durable teams take you further, faster Slide 14 How durable teams take you further, faster Slide 15 How durable teams take you further, faster Slide 16 How durable teams take you further, faster Slide 17 How durable teams take you further, faster Slide 18 How durable teams take you further, faster Slide 19 How durable teams take you further, faster Slide 20 How durable teams take you further, faster Slide 21 How durable teams take you further, faster Slide 22 How durable teams take you further, faster Slide 23 How durable teams take you further, faster Slide 24 How durable teams take you further, faster Slide 25 How durable teams take you further, faster Slide 26 How durable teams take you further, faster Slide 27 How durable teams take you further, faster Slide 28 How durable teams take you further, faster Slide 29 How durable teams take you further, faster Slide 30 How durable teams take you further, faster Slide 31 How durable teams take you further, faster Slide 32 How durable teams take you further, faster Slide 33 How durable teams take you further, faster Slide 34 How durable teams take you further, faster Slide 35 How durable teams take you further, faster Slide 36 How durable teams take you further, faster Slide 37 How durable teams take you further, faster Slide 38 How durable teams take you further, faster Slide 39 How durable teams take you further, faster Slide 40 How durable teams take you further, faster Slide 41 How durable teams take you further, faster Slide 42 How durable teams take you further, faster Slide 43 How durable teams take you further, faster Slide 44 How durable teams take you further, faster Slide 45 How durable teams take you further, faster Slide 46 How durable teams take you further, faster Slide 47 How durable teams take you further, faster Slide 48 How durable teams take you further, faster Slide 49 How durable teams take you further, faster Slide 50 How durable teams take you further, faster Slide 51 How durable teams take you further, faster Slide 52 How durable teams take you further, faster Slide 53 How durable teams take you further, faster Slide 54 How durable teams take you further, faster Slide 55 How durable teams take you further, faster Slide 56 How durable teams take you further, faster Slide 57 How durable teams take you further, faster Slide 58 How durable teams take you further, faster Slide 59 How durable teams take you further, faster Slide 60 How durable teams take you further, faster Slide 61 How durable teams take you further, faster Slide 62 How durable teams take you further, faster Slide 63 How durable teams take you further, faster Slide 64 How durable teams take you further, faster Slide 65
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Slides from my talk at CTO Craft conference: https://conference.ctocraft.com/

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How durable teams take you further, faster

  1. 1. How durable teams take you further, faster Anna Shipman Technical Director, Financial Times
  2. 2. @annashipman
  3. 3. How durable teams take you further, faster Anna Shipman Technical Director, Financial Times
  4. 4. @annashipman 1.Why we moved to durable teams 2.How we did it 3.One year on, what we’ve learned I’m going to tell you
  5. 5. SOURCE The Financial Times is one of the world’s leading news organisations
  6. 6. Why we moved to durable teams
  7. 7. @annashipman I joined the FT in 2018
  8. 8. @annashipman The new site was great but there were a few problems with the way the teams worked
  9. 9. @annashipman Teams were initiative-based
  10. 10. For example, launching podcasts @annashipman@annashipman
  11. 11. @annashipman Advantages to initiative-based teams —The team is focused on one goal
  12. 12. @annashipman Advantages to initiative-based teams —The team is focused on one goal —You can swarm on problems
  13. 13. @annashipman Advantages to initiative-based teams —The team is focused on one goal —You can swarm on problems —You don’t have to worry about legacy code – can move fast
  14. 14. @annashipman Initiative-based teams are good when launching a new product
  15. 15. @annashipman But there are downsides in a more mature product
  16. 16. @annashipman Downsides to initiative-based teams —Short-lived teams do not get a chance to perform really well
  17. 17. @annashipman Downsides to initiative-based teams —Short-lived teams do not get a chance to perform really well —Decisions are taken outside of the team
  18. 18. @annashipman Downsides to initiative-based teams —Short-lived teams do not get a chance to perform really well —Decisions are taken outside of the team – Admin overhead for me & reduced agency for team
  19. 19. @annashipman Downsides to initiative-based teams —The team is focused on one goal —Decisions are taken outside of the team – Admin overhead for me & reduced agency for team —Lack of technical ownership
  20. 20. @annashipman Small changes, maintenance, out of hours support?
  21. 21. @annashipman Lack of technical ownership is an operational risk you don’t know about yet
  22. 22. @annashipman Why don’t we have durable teams?
  23. 23. @annashipman Each team would be a multidisciplinary team that would own a whole domain
  24. 24. @annashipman The same teams would exist over time
  25. 25. @annashipman Teams would make strategic decisions about their domain Initiatives come from the team
  26. 26. @annashipman Between all our teams we would have full technical ownership of the estate
  27. 27. @annashipman Advantages we anticipated to durable teams —Teams making strategic decisions = more motivated people – and better product
  28. 28. @annashipman Advantages we anticipated to durable teams —Teams making strategic decisions = more motivated people – and better product —Long-term thinking is possible, allowing the team to work on bigger opportunities
  29. 29. @annashipman Advantages we anticipated to durable teams —Teams making strategic decisions = more motivated people – and better product —Long-term thinking is possible, allowing the team to work on bigger opportunities —Full technical ownership!
  30. 30. @annashipman Potential risks —Splitting the product could limit thinking about the opportunities
  31. 31. @annashipman Potential risks —Splitting the product could limit thinking about the opportunities —Handling work that falls across teams could be difficult
  32. 32. @annashipman On balance, it seemed like a good idea
  33. 33. How we moved to durable teams
  34. 34. SOURCE We worked out a first draft of domains @annashipmanPhoto by Paul Hanaoka on Unsplash
  35. 35. @annashipman We wrote a draft proposal
  36. 36. @annashipman
  37. 37. @annashipman We talked about it with the whole group (~75 people)
  38. 38. @annashipman This part took a few months
  39. 39. SOURCE @annashipman
  40. 40. @annashipman We started with teams without much change
  41. 41. @annashipman We did it over three months
  42. 42. @annashipman We got it done just in time!
  43. 43. @annashipman
  44. 44. One year on, what we’ve learned
  45. 45. @annashipman Potential risks —Splitting the product could limit thinking about the opportunities
  46. 46. @annashipman Potential risks —Splitting the product could limit thinking about the opportunities We haven’t found this to be the case
  47. 47. @annashipman Potential risks —Splitting the product could limit thinking about the opportunities - We haven’t found this to be the case —Handling work that falls across teams could be difficult
  48. 48. @annashipman Potential risks —Splitting the product could limit thinking about the opportunities - We haven’t found this to be the case —Handling work that falls across teams could be difficult This has been difficult and we are working on it now
  49. 49. @annashipman There was an extra challenge we hadn’t anticipated
  50. 50. @annashipman Huge technical estate meant many teams were overloaded
  51. 51. @annashipman But this was a problem we already had, we just didn’t know the extent of it
  52. 52. @annashipman Addressing this is now our top priority
  53. 53. @annashipman My advice to you is think about ownership when you start building anything!
  54. 54. @annashipman On balance, it has been great
  55. 55. @annashipman Durable teams has worked really well —Teams are more empowered
  56. 56. @annashipman Durable teams has worked really well —Teams are more empowered —Decisions are being made by the people best-placed to make them
  57. 57. @annashipman Durable teams has worked really well —Teams are more empowered —Decisions are being made by the people best-placed to make them —Teams are taking full ownership of solving customers’ needs
  58. 58. @annashipman Durable teams has worked really well for us
  59. 59. Three main messages
  60. 60. @annashipman Think about ownership from the beginning of building anything
  61. 61. @annashipman Move decisions to those closest to the work
  62. 62. @annashipman Your team are your best asset, give them the power to be the best they can be
  63. 63. Thank you! Anna Shipman Technical Director, Financial Times

Slides from my talk at CTO Craft conference: https://conference.ctocraft.com/

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