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Ws Facilitating the group design thinking process

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Workshop "Facilitating the group design thinking process" at the IAF Europe MENA conference http://facilitationreloaded.com/ in Copenhagen, Denmark, by Anna Ploskonos and Daniel Osterwalder, 3-5 October, 2014. Questions addressed: WHY do we need A FACILITATOR in the design process? HIS/HER ROLE in this process? WHAT DO FACILITATORS DO in the design process, ACTUALLY?
THEIR TASKS? WHICH PROFESSIONAL SKILLS, KNOWLEDGE AND ATTITUDES do facilitators need?

Published in: Design

Ws Facilitating the group design thinking process

  1. 1. @DOsterwalder, 2014 @annaploskonos, 2014 Workshop: FACILITATING THE GROUP DESIGN THINKING PROCESS IAF EMENA 2014 Annual conference 3-5 October, 2014 Copenhagen, Denmark http://facilitationreloaded.com
  2. 2. @DOsterwalder, 2014 @annaploskonos, 2014
  3. 3. What do you think of DESIGN THINKING so far? @DOsterwalder, 2014 @annaploskonos, 2014 3
  4. 4. @DOsterwalder, 2014 @annaploskonos, 2014 4 CREATIVE PROBLEM SOLVING PROCESS
  5. 5. How was your conference experience? @DOsterwalder, 2014 @annaploskonos, 2014 5 CONTEXT MATTERS http://facilitationreloaded.files.wordpress.com/2014/07/bojesen-middag.jpg
  6. 6. @DOsterwalder, 2014 @annaploskonos, 2014 DESIGN CHALLENGE: Rethink your conference experience and create new solutions for the future 6
  7. 7. @DOsterwalder, 2014 @annaploskonos, 2014 7 a try to going you do you What accomplish? are Why conference? to for imagine you future? could the What Make your ideas tangible CO-CONFERENCING
  8. 8. DISTINGUISH BETWEEN NEEDS AND SOLUTIONS @DOsterwalder, 2014 @annaploskonos, 2014 8 Needs: use verbs (things you are trying to do) Solutions: use nouns from the design theory
  9. 9. @DOsterwalder, 2014 @annaploskonos, 2014 ME 216A: ADVANCED PRODUCT DESIGN NEEDFINDING 9 Michael Barry uses the following example: “If I asked you to build a bridge for me, you could go off and build a bridge. Or you could come back to me with another question: “Why do you need a bridge?” I would likely tell you that I need a bridge to get to the other side of a river. Aha! This response opens up the frame of possible solutions. There are clearly many ways to get across a river besides using a bridge. You could dig a tunnel, take a ferry, paddle a canoe, use a zip line, or fly a hot-air balloon, to name a few. You can open the frame even farther by asking why I want to get to the other side of the river. Imagine I told you that I work on the other side. This, again, provides valuable information and broadens the range of possible solutions even more. There are probably viable ways for me to earn a living without ever going across the river.”
  10. 10. @DOsterwalder, 2014 @annaploskonos, 2014 WHERE DO WE COME FROM? 10
  11. 11. 11 CONTROL SYSTEMS
  12. 12. NON-MISTAKES ENVIRONMENT 12
  13. 13. 13 LINEAR THINKING
  14. 14. @DOsterwalder, 2014 @annaploskonos, 2014 ?+?=10 has an infinite number of solutions 5+5=? has only one right answer 14 WE HADN’T LEARNT to ask questions that have many answers
  15. 15. @DOsterwalder, 2014 @annaploskonos, 2014 15 WE HADN’T LEARNT to imagine many solutions How many uses can you think of for a paper clip?
  16. 16. @DOsterwalder, 2014 @annaploskonos, 2014 with such thinking We created FACTORIES 16
  17. 17. @DOsterwalder, 2014 @annaploskonos, 2014 We created CITIES 17
  18. 18. @DOsterwalder, 2014 @annaploskonos, 2014 We created PUBLIC SECTORS 18
  19. 19. @DOsterwalder, 2014 @annaploskonos, 2014 19 We created HEALTHCARE SYSTEMS
  20. 20. @DOsterwalder, 2014 @annaploskonos, 2014 20 We created FOOD SYSTEMS
  21. 21. @DOsterwalder, 2014 @annaploskonos, 2014 21 MANY SOLUTIONS were designed badly
  22. 22. 22
  23. 23. @DOsterwalder, 2014 @annaploskonos, 2014 23 Now we live in the DESIGN ERA We create our future!
  24. 24. @DOsterwalder, 2014 @annaploskonos, 2014 We are creating NEW EDUCATION SYSTEMS with new paradigms 24
  25. 25. @DOsterwalder, 2014 @annaploskonos, 2014 We are creating a NEW HEALTHCARE SYSTEM to connect body and mind 25
  26. 26. @DOsterwalder, 2014 @annaploskonos, 2014 26 NEW MEDIA
  27. 27. @DOsterwalder, 2014 @annaploskonos, 2014 27 SHARING ECONOMY
  28. 28. @DOsterwalder, 2014 @annaploskonos, 2014 EASY FINANCE 28 EASY FINACE
  29. 29. @DOsterwalder, 2014 @annaploskonos, 2014 29 HOW DO YOU SET A COURSE if the destination is unknown?
  30. 30. @DOsterwalder, 2014 @annaploskonos, 2014 FRAMES FOR exploration and experimentation 30
  31. 31. @DOsterwalder, 2014 @annaploskonos, 2014 It’s like a GAME 31
  32. 32. @DOsterwalder, 2014 @annaploskonos, 2014 FACILITATORS’ work 32 Daniel Osterwalder’s Model
  33. 33. DESIGN PROCESS is like A ROLLER COASTER @DOsterwalder, 2014 @annaploskonos, 2014 - emotions up and down 33
  34. 34. @DOsterwalder, 2014 @annaploskonos, 2014 34
  35. 35. WHICH SKILLS AND MINDSETS do team players @DOsterwalder, 2014 @annaploskonos, 2014 need for a design project? 35
  36. 36. @DOsterwalder, 2014 @annaploskonos, 2014 MINDSET 36 OPENNESS: smell, touch, taste, observe, listen, ask, hear, feel...
  37. 37. @DOsterwalder, 2014 @annaploskonos, 2014 MINDSET 37 Able to find the RIGHT QUESTIONS.
  38. 38. @DOsterwalder, 2014 @annaploskonos, 2014 MINDSET 38 Able to SUSPEND YOUR JUDGEMENT and LOOK BEYOND OBVIOUS.
  39. 39. @DOsterwalder, 2014 @annaploskonos, 2014 MINDSET 39 Able to understand DIFFERENT POINTS OF VIEW, see the BIG PICTURE and create common grounds.
  40. 40. @DOsterwalder, 2014 @annaploskonos, 2014 MINDSET 40 Able to imagine and build SOLUTIONS HAVEN’T SEEN BEFORE.
  41. 41. @DOsterwalder, 2014 @annaploskonos, 2014 MINDSET 41 Able to create CHEAP EXPERIMENTS in order to learn faster.
  42. 42. @DOsterwalder, 2014 @annaploskonos, 2014 What are the CULTURAL ASPECTS for an innovation project? 42
  43. 43. @DOsterwalder, 2014 @annaploskonos, 2014 CULTURE 43 Leave your EGO BEHIND and start sharing and collaborating.
  44. 44. @DOsterwalder, 2014 @annaploskonos, 2014 CULTURE 44 Trust in KNOWLEDGE and CREATIVE CONFIDENCE of your teammates.
  45. 45. @DOsterwalder, 2014 @annaploskonos, 2014 CULTURE 45 Consider IDEAS AS BUTTERFLIES.
  46. 46. @DOsterwalder, 2014 @annaploskonos, 2014 CULTURE 46 Consider MISTAKES AS A DOOR to new knowledge.
  47. 47. @DOsterwalder, 2014 @annaploskonos, 2014 CULTURE 47 Be ready for a MOMENT A-HA!!! and SURPRISES. Ready to change your opinion and challenge your beliefs.
  48. 48. @DOsterwalder, 2014 @annaploskonos, 2014 CULTURE 48 CONNECTIVITY - embrace diversity and variety of people, ideas, and points of view.
  49. 49. @DOsterwalder, 2014 @annaploskonos, 2014 SPACE MATTERS 49 Use space as an instrument for facilitation
  50. 50. @DOsterwalder, 2014 @annaploskonos, 2014 CONTINUING DIALOGUE 50
  51. 51. WHY do we need A FACILITATOR in the design @DOsterwalder, 2014 @annaploskonos, 2014 process? HIS/HER ROLE in this process? 51
  52. 52. @DOsterwalder, 2014 @annaploskonos, 2014 52
  53. 53. @DOsterwalder, 2014 @annaploskonos, 2014 WHAT DO FACILITATORS DO in the design process, ACTUALLY? THEIR TASKS? 53
  54. 54. @DOsterwalder, 2014 @annaploskonos, 2014 54
  55. 55. WHICH PROFESSIONAL SKILLS, KNOWLEDGE @DOsterwalder, 2014 @annaploskonos, 2014 AND ATTITUDES do facilitators need? 55
  56. 56. @DOsterwalder, 2014 @annaploskonos, 2014 What is the role of INTERNATIONAL ASSOCIATION OF FACILITATORS in this process? 56
  57. 57. @DOsterwalder, 2014 @annaploskonos, 2014 THANK YOU for contributing! 57

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