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Technology Governance: Smart, Sexy and Simple in Seven Steps

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Technology Governance: Smart, Sexy and Simple in Seven Steps

  1. 1. Technology GovernanceSmart, Sexy, and Simple inSeven Steps12NTCtechgov Johan Hammerstrom Community IT Innovators
  2. 2. Evaluate This Session!Each entry is a chance to win an NTEN engraved iPad! or Online at www.nten.org/ntc/eval
  3. 3. Johan Hammerstrom Vice President Community IT Innovatorsjohan@citidc.com @JohanCITI 12NTCtechgov Slide 2
  4. 4. DisclaimerSmart? I’ll do my bestSexy? Don’t count on itSimple? That’s my goal 12NTCtechgov Slide 3
  5. 5. Alphabet Soup ISO-9000 ITGI photo: Wikimedia Commons 12NTCtechgov Slide 4
  6. 6. Take-aways1. Why business objectives should drive all technology decisions2. Why user adoption and support is critical to all technology management3. A usable technology governance outline that can be used within your organization today 12NTCtechgov Slide 5
  7. 7. the 7 Steps 1. Planning2. Implementation 3. Deployment 4. Management 5. Support 6. User adoption 7. Training 12NTCtechgov Slide 6
  8. 8. Process 1. Planning2. Implementation 3. Deployment 4. Management 5. Support 6. User adoption 7. Training 12NTCtechgov Slide 7
  9. 9. 50,000 foot view photo: Wikimedia Commons 12NTCtechgov Slide 8
  10. 10. Purpose Organizations exist for a purpose. MISSION 12NTCtechgov Slide 9
  11. 11. Corporate GovernanceThe system by which companies are directed and controlled… Cadbury Report, 1992 to achieve their purpose. 12NTCtechgov Slide 10
  12. 12. IT GovernanceThe leadership and organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and objectives. ITGI, 2006 12NTCtechgov Slide 11
  13. 13. IT Governance reduxThe systems d organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and mission. revised ITGI, 2012 12NTCtechgov Slide 12
  14. 14. essentials 1. Leadership 2. Organizational Structures 3. Processes 12NTCtechgov Slide 13
  15. 15. Governance Maturity “optimized” “managed” “defined” “ad-hoc” “none” 12NTCtechgov Slide 14
  16. 16. COBITControlObjectivesfor IT source: COBIT 5 12NTCtechgov Slide 15
  17. 17. Control? Well-planned well-implemented well-maintained 12NTCtechgov Slide 16
  18. 18. source: COBIT 512NTCtechgov Slide 17
  19. 19. COBITPrinciples source: COBIT 4.1 Executive Summary 12NTCtechgov Slide 18
  20. 20. Strategic Alignment Business Goals Requirements Information IT Goals IT Processes source: COBIT 4.1 Executive Summary 12NTCtechgov Slide 19
  21. 21. Strategic Alignment Mission Requirements Information IT Goals IT Processes source: COBIT 4.1 Executive Summary 12NTCtechgov Slide 20
  22. 22. Mission IT Goals InformationIT Processes • Outcome measurements • Performance Metrics • Messaging • Website • Files • Databases • Internet Access 12NTCtechgov Slide 21
  23. 23. Mission Requirements IT Goals IT Processes• Business Continuity• Reporting• Compliance• Automation/efficiency• Remote access• Support• COST 12NTCtechgov Slide 22
  24. 24. Strategic Alignment Dialogue Business Goals Requirements Information IT Goals IT Processes source: COBIT 4.1 Executive Summary 12NTCtechgov Slide 23
  25. 25. Strategic Alignment Business Goals IT Goals IT Processes1. Leadership willing and able to have dialogue2. Organizational Structures that enable the conversation3. Processes that support it 12NTCtechgov Slide 24
  26. 26. Process Business Goals IT Goals 1.Planning IT Processes 2.Implementation 3.Deployment 4.Management 5.Support 6.User adoption 7.Training 12NTCtechgov Slide 25
  27. 27. Dialoguearound… source: COBIT 4.1 Executive Summary 12NTCtechgov Slide 26
  28. 28. Key Decisions1. What resources are required?2. What risks are tolerable?3. What measurements are needed? source: COBIT 4.1 Executive Summary 12NTCtechgov Slide 27
  29. 29. Required Resources 1. Specific systems 2. Support staff 3. Training 4. Hosting 5. Infrastructure source: COBIT 4.1 Executive Summary 12NTCtechgov Slide 28
  30. 30. Tolerable Risks 1. Business Continuity 2. Disaster Recovery 3. RPO 4. RTO 5. Hacking threats 6. Malware 7. Spam 12NTCtechgov Slide 29
  31. 31. Measurements Needed 1. Reporting requirements 2. Compliance requirements 3. Management 4. Performance metrics 5. Project status 12NTCtechgov Slide 30
  32. 32. Simple Risk Matrix Tape Availability Hosted Backup RTO 1-2 weeks 1 hr n/a RPO 1-7 days 15 min 1 day Retention 6 months 3 months 3 weeks Reports Custom Custom Limited Cost $10,000 $20,000 $15,000 12NTCtechgov Slide 31
  33. 33. Simple Risk Matrix Tape Availability Hosted Backup Down for… 1-2 weeks 1 hr n/a Lost data… 1-7 days 15 min 1 day Retention 6 months 3 months 3 weeks Reports Custom Custom Limited Cost $10,000 $20,000 $15,000 12NTCtechgov Slide 32
  34. 34. Accountability source: COBIT 4.1 Executive Summary 12NTCtechgov Slide 33
  35. 35. Value Delivery Business Goals IT Goals IT Processes1. Leadership exercising oversight2. Organizational Structures that enable the accountability3. Processes that deliver value 12NTCtechgov Slide 34
  36. 36. Process Business Goals IT Goals 1.Planning IT Processes 2.Implementation 3.Deployment 4.Management 5.Support 6.User adoption 7.Training 12NTCtechgov Slide 35
  37. 37. lifecycle Key Decisions source: COBIT 4.1 Executive Summary 12NTCtechgov Slide 36
  38. 38. Accountability1. How will leadership know if IT is delivering value? a) Metrics? b) Reports?2. Is responsibility clearly defined? a) SLA b) Policy 12NTCtechgov Slide 37
  39. 39. In closing…1. Start with Strategic Alignment2. Create Dialogue around… a) Resource Management b) Risk Management c) Performance Measurement3. Identify Value Delivery through a) Accountability b) Regular reports? 12NTCtechgov Slide 38
  40. 40. Resources • www.isaca.org • www.citidc.com/ntc2012 • johan@citidc.com • @JohanCITI 12NTCtechgov Slide 39
  41. 41. Evaluate This Session!Each entry is a chance to win an NTEN engraved iPad! or Online at www.nten.org/ntc/eval

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