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Image courtesy of Shutterstock 
Hands on tips for 
Building device agnostic UX systems 
by Anna Dahlström | @annadahlstrom 
GeekGirl London, 28 Oct 2014 #ggm
Screenshot: Screenshot: http://www.worldometers.info/watch/world-population/
Android fragmentation, Screenshot from OpenSignal http://opensignal.com/reports/2014/android-fragmentation/
“ We have seen 18,769 distinct devices 
download our app in the past few months. 
In our report last year we saw 11,868. ” 
Android fragmentation, Screenshot from OpenSignal http://opensignal.com/reports/2014/android-fragmentation/ 
- Source: Open Signal
Designing bespoke mobile sites & 
experiences for different devices is a sure… 
www.flickr.com/photos/ericconstantineau/5618576278
It’s one of the reasons for 
responsive design 
www.flickr.com/photos/adactio/5818096043
http://foundation.zurb.com/docs/layout.php 
“ Design & development 
should respond to the user’s 
behaviour & environment based 
on screen size, platform & 
orientation. [It’s]...a mix of 
flexible grids & layouts, images 
& an intelligent use of media 
queries. ” 
- Smashing Magazine
This is NOT 
what a mobile user looks like 
Image courtesy of Shutterstock
Mobile Search MoMentS 
UnderStanding how Mobile driveS converSionS 
Mobile search is always on, happening 
on the go, at home and at work 
of mobile searches 
occur at home or 
work; 17% on the go 77% 
0RELOHVHDUFKHVDUHVWURQJOWLHGWRVSHFLȴFFRQWH[WV 
Shopping queries are 2x more likely to be in store 
Mobile searches drive valuable 
outcomes for businesses 
3 of 4 mobile searches 
trigger follow-up actions 
Actions triggered by mobile search 
also happen very quickly 
of conversions (store visit, 
phone call or purchase) 
happening within an hour 55% 
On average, each mobile search triggers 
nearly 2 follow-up actions 
Product  shopping searches have a 
higher number of outcomes 
Number of follow-up actions per mobile search 
3.56 2.52 2.08 
2.20 2.07 
Beauty Auto Travel Food Tech 
36% 
Continued 
Research 
18% 
Shared Information 
17% 
Made a Purchase 
25% 
Visited a Retailer’s 
Website 
17% 
Visited a Store 
7% 
Called a Business 
77% of mobile searches 
occur at home or work 
17% of mobile searches 
occur on the go 
Source: http://www.thinkwithgoogle.com/infographics/creating-moments-that-matter-infographic.html
Many of us own 
multiple devices
“ 90% of users start a task on one device and then complete it on another. ” 
Sequential usage 
Morning Commute 
Work 
- Source: Google 
Simultaneous usage 
+ 
Multi-tasking 
OR
“ 90% of users start a task on one device and then complete it on another. ” 
Sequential usage 
Morning Commute 
Work 
- Source: Google 
Simultaneous usage 
+ 
Multi-tasking 
+ 
Extending 
OR
“ 90% of users start a task on one device and then complete it on another. ” 
Sequential usage 
Morning Commute 
Work 
- Source: Google 
Simultaneous usage 
+ 
Multi-tasking 
+ 
Extending 
OR 
+ 
Complementing
“ Today’s popular devices aren’t tomorrow's so 
building something which works on any device is better than 
building something which works on today’s devices. ” 
https://www.flickr.com/photos/jfingas/10104822523 
- Combined wise words from @oneextrapixel  @trentwalton 
! 
! 
! 
! 
! 
!
http://foundation.zurb.com/docs/layout.php 
“ Get your content to go 
anywhere, because it’s going to 
go everywhere. ” 
- Brad Frost
Hello Device Agnostic Design
“ The site you build is not dependent on 
knowing what device it is being displayed on. ” 
- Sarita Harbour, WDD 
Image courtesy of Shutterstock
device 
browser 
screen 
input method 
connection speed 
Any 
Used anytime 
anywhere
An evolution of how we’ve always worked
Define views  key templates 
Home Categories Product listing Product page 
Header Nav 
Header Nav 
Filter  search 
Features 
Products 
Footer 
Featured categories 
Featured products 
Footer 
Header Nav 
Categories 
Footer 
Header Nav 
Gallery 
Descrip-tion 
Additional info 
Related products 
Footer
Break down content further  explore layouts 
Product listing 
1 Header Nav 
2 Filter  search 
Product page 
1 Header Nav 
2 
Gallery 
2 
Descrip-tion 
3 
Additional info 
8 Footer 
Categories 
1 Header Nav 
2 
Category 
3 
Category 
4 Category 
9 
Categ 
7 
Categ 
10 Footer 
7 
Prod 
6 
Categ 
5 
Categ 
Home 
1 Header Nav 
2 
Features 
3 
Category 
4 Category 
6 
Categ 
11 Footer 
6 
Categ 
10 
Prod 
9 
Prod 
8 
Prod 
7 
Prod 
8 
Categ 
6 
Prod 
5 
Prod 
4 
Prod 
3 
Prod 
10 
Prod 
9 
Prod 
8 
Prod 
7 
Prod 
14 
Prod 
13 
Prod 
12 
Prod 
11 
Prod 
18 
Prod 
17 
Prod 
16 
Prod 
15 
Prod 
19 Footer 
7 
Prod 
6 
Prod 
5 
Prod 
4 
Prod
Home - large 
Header Nav 
Features 
Featured categories 
Featured products 
Footer 
1 Header Nav 
2 
Features 
3 
Category 
4 Category 
6 
Categ 
11 Footer 
6 
Categ 
10 
Prod 
9 
Prod 
8 
Prod 
7 
Prod 
Home - small 
1 Header Nav 
2 
Features 
3 Category 
4 
Categ 
5 
Categ 
6 
Product 
7 
Product 
8 
Product 
9 
Product 
10 Footer 
Header Nav 
Features 
Featured 
categories 
Featured 
products 
Footer 
Do the same across screen sizes
Break down each module into elements 
Home - large 
Header Nav 
Features 
Featured categories 
Featured products 
Footer 
1 Header Nav 
2 
Features 
3 
Category 
4 Category 
6 
Categ 
11 Footer 
6 
Categ 
10 
Prod 
9 
Prod 
8 
Prod 
7 
Prod 
1 Header Nav 
2 
Features 
3 Category 
4 
Categ 
5 
Categ 
6 
Product 
7 
Product 
8 
Product 
9 
Product 
10 Footer 
Header Nav 
Features 
Footer 
Home - small 
Featured 
categories 
Featured 
products
Start identifying your building blocks  variations 
Views 
Home - large Home - small
Start identifying your building blocks  variations 
Views 
Home - large Home - small
Start identifying your building blocks  variations 
Views Modules 
Feature - large Feature - small 
Home - large Home - small
Start identifying your building blocks  variations 
Views Modules 
Feature - large Feature - small 
Home - large Home - small
Start identifying your building blocks  variations 
Views Modules 
Feature - large Feature - small 
Featured products - large Featured products - small 
Home - large Home - small
Start identifying your building blocks  variations 
Views Modules 
Feature - large Feature - small 
Featured products - large Featured products - small 
Home - large Home - small
Start identifying your building blocks  variations 
Feature - large Feature - small 
Featured products - large 
Single product - large 
Featured products - small 
Single product- small 
Views Modules 
Home - large Home - small
Iterate  refine across views  key templates 
Home Categories Product listing Product page 
Header Nav 
Header Nav 
Filter  search 
Features 
Products 
Footer 
Featured categories 
Featured products 
Footer 
Header Nav 
Categories 
Footer 
Header Nav 
Gallery 
Descrip-tion 
Additional info 
Related products 
Footer
Iterate  refine across views  key templates 
Home Categories Product listing Product page 
Header Nav 
Header Nav 
Filter  search 
Features 
Products 
Footer 
Featured categories 
Footer 
Header Nav 
Categories 
Footer 
Header Nav 
Gallery 
Descrip-tion 
Additional info 
Related products 
10 
Prod 
9 
Prod 
8 
Prod 
7 
Prod 
Footer
Iterate  refine across views  key templates 
Home Categories Product listing Product page 
Header Nav 
Header Nav 
Filter  search 
Features 
Products 
Footer 
Featured categories 
Footer 
Header Nav 
Categories 
Footer 
Header Nav 
Gallery 
Descrip-tion 
Additional info 
Related products 
Footer
Iterate  refine across views  key templates 
Home Categories Product listing Product page 
Header Nav 
Header Nav 
Filter  search 
Features 
Products 
Footer 
Featured categories 
Footer 
Header Nav 
Categories 
Footer 
Header Nav 
Gallery 
Descrip-tion 
Additional info 
7 
Prod 
6 
Prod 
5 
Prod 
4 
Prod 
Footer
Iterate  refine across views  key templates 
Home Categories Product listing Product page 
Header Nav 
Header Nav 
Filter  search 
Features 
Products 
Footer 
Featured categories 
Footer 
Header Nav 
Categories 
Footer 
Header Nav 
Gallery 
Descrip-tion 
Additional info 
Footer
Iterate  refine across views  key templates 
Home Categories Product listing Product page 
Header Nav 
Header Nav 
Filter  search 
Features 
Footer 
Featured categories 
Footer 
Header Nav 
Categories 
Footer 
Header Nav 
Gallery 
Descrip-tion 
Additional info 
Footer 
6 
Prod 
5 
Prod 
4 
Prod 
3 
Prod 
10 
Prod 
9 
Prod 
8 
Prod 
7 
Prod 
14 
Prod 
13 
Prod 
12 
Prod 
11 
Prod 
18 
Prod 
17 
Prod 
16 
Prod 
15 
Prod
Iterate  refine across views  key templates 
Home Categories Product listing Product page 
Header Nav 
Header Nav 
Filter  search 
Features 
Footer 
Featured categories 
Footer 
Header Nav 
Categories 
Footer 
Header Nav 
Gallery 
Descrip-tion 
Additional info 
Footer 
6 
Prod 
5 
Prod 
4 
Prod 
10 
Prod 
9 
Prod 
8 
Prod 
7 
Prod 
14 
Prod 
13 
Prod 
12 
Prod 
11 
Prod 
18 
Prod 
17 
Prod 
16 
Prod 
15 
Prod
Iterate  refine across views  key templates 
Home Categories Product listing Product page 
Header Nav 
Header Nav 
Filter  search 
Features 
Footer 
Featured categories 
Footer 
Header Nav 
Categories 
Footer 
Header Nav 
Gallery 
Descrip-tion 
Additional info 
Footer
Gradually build your module library 
Feature - large Feature - small 
1 
3 
4 
Featured products - large Featured products - small 
Also used for: 
• Module REL01 - Related products 
Single product - large Single product- small 
1 
2 
3 
1 
2 
1 
2 
3 
4 
2 
3 
1 
2 
3 
1 
2 
1 
1
Almost the same 
as lego 
www.flickr.com/photos/toomuchdew/5243719740
Re-use  sparingly 
do bespoke modules 
www.flickr.com/photos/toomuchdew/5243719740
Re-use  sparingly 
do bespoke modules 
www.flickr.com/photos/toomuchdew/5243719740 
www.flickr.com/photos/toomuchdew/5914351500 
www.flickr.com/photos/toomuchdew/5148233898 
www.flickr.com/photos/toomuchdew/3792159077 
www.flickr.com/photos/toomuchdew/3792972952
It’s about content. 
Not what device we’re using.
However…
Screenshot: https://moto360.motorola.com/
Screenshot: Screenshot: http://www.apple.com/uk/
Screenshot: Screenshot: http://www.apple.com/uk/ 
“ 
A 
n 
d 
ju 
s 
t a 
s 
the first wave of desktop apps ported to 
mobile were underwhelming and replaced by mobile-first 
applications, so will companies quickly realize that it isn’t 
just a new screen but a brand-new platform. ” 
- Source: Techcrunch
Responsive design has allowed us to 
adapt views  interactions
Responsive design has allowed us to 
adapt views  interactions
Responsive design has allowed us to 
adapt views  interactions
Responsive design has allowed us to 
adapt views  interactions
Each device is different. 
Make the most of it
Each device is different. 
Make the most of it
Each device is different. 
Make the most of it
Each device is different. 
Make the most of it 
Browse 
Research 
Buy  Pay 
Get notified
Each device is different. 
Make the most of it 
Browse 
Research 
Buy  Pay 
Get notified 
✓ ✓ ✓
Each device is different. 
Make the most of it 
Browse 
Research 
Buy  Pay 
Get notified 
✓ ✓ ✓ 
✓ ✓ ✓
Each device is different. 
Make the most of it 
Browse 
Research 
Buy  Pay 
Get notified 
✓ ✓ ✓ 
✓ ✓ ✓ 
✓ ✓ ✓
Each device is different. 
Make the most of it 
Browse 
Research 
Buy  Pay 
Get notified 
✓ ✓ ✓ 
✓ ✓ ✓ 
✓ ✓ ✓ 
✓
Each device is different. 
Make the most of it 
Browse 
Research 
Buy  Pay 
Get notified 
✓ ✓ ✓ 
✓ ✓ ✓ 
✓ ✓ ✓ 
✓ ✓
Each device is different. 
Make the most of it 
Browse 
Research 
Buy  Pay 
Get notified 
✓ ✓ ✓ 
✓ ✓ ✓ 
✓ ✓ ✓ 
✓ 
✓ ✓
Content + Context = 
www.flickr.com/photos/grimsanto/751075283/photos/carlosfpardo/6791950592
Same, same …but different
! 
Your starting point should be any device. 
Then consider the role of each device - its strengths  
weaknesses, how it supports user  business needs, 
as well as the part it plays in delivering the experience.
Thank you. Questions? 
@annadahlstrom | www.annadahlstrom.com 
Image courtesy of Shutterstock

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Building Device Agnostic UX systems - GeekGirl, London 28 Oct 2014

  • 1. Image courtesy of Shutterstock Hands on tips for Building device agnostic UX systems by Anna Dahlström | @annadahlstrom GeekGirl London, 28 Oct 2014 #ggm
  • 3. Android fragmentation, Screenshot from OpenSignal http://opensignal.com/reports/2014/android-fragmentation/
  • 4. “ We have seen 18,769 distinct devices download our app in the past few months. In our report last year we saw 11,868. ” Android fragmentation, Screenshot from OpenSignal http://opensignal.com/reports/2014/android-fragmentation/ - Source: Open Signal
  • 5. Designing bespoke mobile sites & experiences for different devices is a sure… www.flickr.com/photos/ericconstantineau/5618576278
  • 6. It’s one of the reasons for responsive design www.flickr.com/photos/adactio/5818096043
  • 7. http://foundation.zurb.com/docs/layout.php “ Design & development should respond to the user’s behaviour & environment based on screen size, platform & orientation. [It’s]...a mix of flexible grids & layouts, images & an intelligent use of media queries. ” - Smashing Magazine
  • 8. This is NOT what a mobile user looks like Image courtesy of Shutterstock
  • 9. Mobile Search MoMentS UnderStanding how Mobile driveS converSionS Mobile search is always on, happening on the go, at home and at work of mobile searches occur at home or work; 17% on the go 77% 0RELOHVHDUFKHVDUHVWURQJOWLHGWRVSHFLȴFFRQWH[WV Shopping queries are 2x more likely to be in store Mobile searches drive valuable outcomes for businesses 3 of 4 mobile searches trigger follow-up actions Actions triggered by mobile search also happen very quickly of conversions (store visit, phone call or purchase) happening within an hour 55% On average, each mobile search triggers nearly 2 follow-up actions Product shopping searches have a higher number of outcomes Number of follow-up actions per mobile search 3.56 2.52 2.08 2.20 2.07 Beauty Auto Travel Food Tech 36% Continued Research 18% Shared Information 17% Made a Purchase 25% Visited a Retailer’s Website 17% Visited a Store 7% Called a Business 77% of mobile searches occur at home or work 17% of mobile searches occur on the go Source: http://www.thinkwithgoogle.com/infographics/creating-moments-that-matter-infographic.html
  • 10. Many of us own multiple devices
  • 11. “ 90% of users start a task on one device and then complete it on another. ” Sequential usage Morning Commute Work - Source: Google Simultaneous usage + Multi-tasking OR
  • 12. “ 90% of users start a task on one device and then complete it on another. ” Sequential usage Morning Commute Work - Source: Google Simultaneous usage + Multi-tasking + Extending OR
  • 13. “ 90% of users start a task on one device and then complete it on another. ” Sequential usage Morning Commute Work - Source: Google Simultaneous usage + Multi-tasking + Extending OR + Complementing
  • 14. “ Today’s popular devices aren’t tomorrow's so building something which works on any device is better than building something which works on today’s devices. ” https://www.flickr.com/photos/jfingas/10104822523 - Combined wise words from @oneextrapixel @trentwalton ! ! ! ! ! !
  • 15. http://foundation.zurb.com/docs/layout.php “ Get your content to go anywhere, because it’s going to go everywhere. ” - Brad Frost
  • 17. “ The site you build is not dependent on knowing what device it is being displayed on. ” - Sarita Harbour, WDD Image courtesy of Shutterstock
  • 18. device browser screen input method connection speed Any Used anytime anywhere
  • 19. An evolution of how we’ve always worked
  • 20. Define views key templates Home Categories Product listing Product page Header Nav Header Nav Filter search Features Products Footer Featured categories Featured products Footer Header Nav Categories Footer Header Nav Gallery Descrip-tion Additional info Related products Footer
  • 21. Break down content further explore layouts Product listing 1 Header Nav 2 Filter search Product page 1 Header Nav 2 Gallery 2 Descrip-tion 3 Additional info 8 Footer Categories 1 Header Nav 2 Category 3 Category 4 Category 9 Categ 7 Categ 10 Footer 7 Prod 6 Categ 5 Categ Home 1 Header Nav 2 Features 3 Category 4 Category 6 Categ 11 Footer 6 Categ 10 Prod 9 Prod 8 Prod 7 Prod 8 Categ 6 Prod 5 Prod 4 Prod 3 Prod 10 Prod 9 Prod 8 Prod 7 Prod 14 Prod 13 Prod 12 Prod 11 Prod 18 Prod 17 Prod 16 Prod 15 Prod 19 Footer 7 Prod 6 Prod 5 Prod 4 Prod
  • 22. Home - large Header Nav Features Featured categories Featured products Footer 1 Header Nav 2 Features 3 Category 4 Category 6 Categ 11 Footer 6 Categ 10 Prod 9 Prod 8 Prod 7 Prod Home - small 1 Header Nav 2 Features 3 Category 4 Categ 5 Categ 6 Product 7 Product 8 Product 9 Product 10 Footer Header Nav Features Featured categories Featured products Footer Do the same across screen sizes
  • 23. Break down each module into elements Home - large Header Nav Features Featured categories Featured products Footer 1 Header Nav 2 Features 3 Category 4 Category 6 Categ 11 Footer 6 Categ 10 Prod 9 Prod 8 Prod 7 Prod 1 Header Nav 2 Features 3 Category 4 Categ 5 Categ 6 Product 7 Product 8 Product 9 Product 10 Footer Header Nav Features Footer Home - small Featured categories Featured products
  • 24. Start identifying your building blocks variations Views Home - large Home - small
  • 25. Start identifying your building blocks variations Views Home - large Home - small
  • 26. Start identifying your building blocks variations Views Modules Feature - large Feature - small Home - large Home - small
  • 27. Start identifying your building blocks variations Views Modules Feature - large Feature - small Home - large Home - small
  • 28. Start identifying your building blocks variations Views Modules Feature - large Feature - small Featured products - large Featured products - small Home - large Home - small
  • 29. Start identifying your building blocks variations Views Modules Feature - large Feature - small Featured products - large Featured products - small Home - large Home - small
  • 30. Start identifying your building blocks variations Feature - large Feature - small Featured products - large Single product - large Featured products - small Single product- small Views Modules Home - large Home - small
  • 31. Iterate refine across views key templates Home Categories Product listing Product page Header Nav Header Nav Filter search Features Products Footer Featured categories Featured products Footer Header Nav Categories Footer Header Nav Gallery Descrip-tion Additional info Related products Footer
  • 32. Iterate refine across views key templates Home Categories Product listing Product page Header Nav Header Nav Filter search Features Products Footer Featured categories Footer Header Nav Categories Footer Header Nav Gallery Descrip-tion Additional info Related products 10 Prod 9 Prod 8 Prod 7 Prod Footer
  • 33. Iterate refine across views key templates Home Categories Product listing Product page Header Nav Header Nav Filter search Features Products Footer Featured categories Footer Header Nav Categories Footer Header Nav Gallery Descrip-tion Additional info Related products Footer
  • 34. Iterate refine across views key templates Home Categories Product listing Product page Header Nav Header Nav Filter search Features Products Footer Featured categories Footer Header Nav Categories Footer Header Nav Gallery Descrip-tion Additional info 7 Prod 6 Prod 5 Prod 4 Prod Footer
  • 35. Iterate refine across views key templates Home Categories Product listing Product page Header Nav Header Nav Filter search Features Products Footer Featured categories Footer Header Nav Categories Footer Header Nav Gallery Descrip-tion Additional info Footer
  • 36. Iterate refine across views key templates Home Categories Product listing Product page Header Nav Header Nav Filter search Features Footer Featured categories Footer Header Nav Categories Footer Header Nav Gallery Descrip-tion Additional info Footer 6 Prod 5 Prod 4 Prod 3 Prod 10 Prod 9 Prod 8 Prod 7 Prod 14 Prod 13 Prod 12 Prod 11 Prod 18 Prod 17 Prod 16 Prod 15 Prod
  • 37. Iterate refine across views key templates Home Categories Product listing Product page Header Nav Header Nav Filter search Features Footer Featured categories Footer Header Nav Categories Footer Header Nav Gallery Descrip-tion Additional info Footer 6 Prod 5 Prod 4 Prod 10 Prod 9 Prod 8 Prod 7 Prod 14 Prod 13 Prod 12 Prod 11 Prod 18 Prod 17 Prod 16 Prod 15 Prod
  • 38. Iterate refine across views key templates Home Categories Product listing Product page Header Nav Header Nav Filter search Features Footer Featured categories Footer Header Nav Categories Footer Header Nav Gallery Descrip-tion Additional info Footer
  • 39. Gradually build your module library Feature - large Feature - small 1 3 4 Featured products - large Featured products - small Also used for: • Module REL01 - Related products Single product - large Single product- small 1 2 3 1 2 1 2 3 4 2 3 1 2 3 1 2 1 1
  • 40. Almost the same as lego www.flickr.com/photos/toomuchdew/5243719740
  • 41. Re-use sparingly do bespoke modules www.flickr.com/photos/toomuchdew/5243719740
  • 42. Re-use sparingly do bespoke modules www.flickr.com/photos/toomuchdew/5243719740 www.flickr.com/photos/toomuchdew/5914351500 www.flickr.com/photos/toomuchdew/5148233898 www.flickr.com/photos/toomuchdew/3792159077 www.flickr.com/photos/toomuchdew/3792972952
  • 43. It’s about content. Not what device we’re using.
  • 47. Screenshot: Screenshot: http://www.apple.com/uk/ “ A n d ju s t a s the first wave of desktop apps ported to mobile were underwhelming and replaced by mobile-first applications, so will companies quickly realize that it isn’t just a new screen but a brand-new platform. ” - Source: Techcrunch
  • 48. Responsive design has allowed us to adapt views interactions
  • 49. Responsive design has allowed us to adapt views interactions
  • 50. Responsive design has allowed us to adapt views interactions
  • 51. Responsive design has allowed us to adapt views interactions
  • 52. Each device is different. Make the most of it
  • 53. Each device is different. Make the most of it
  • 54. Each device is different. Make the most of it
  • 55. Each device is different. Make the most of it Browse Research Buy Pay Get notified
  • 56. Each device is different. Make the most of it Browse Research Buy Pay Get notified ✓ ✓ ✓
  • 57. Each device is different. Make the most of it Browse Research Buy Pay Get notified ✓ ✓ ✓ ✓ ✓ ✓
  • 58. Each device is different. Make the most of it Browse Research Buy Pay Get notified ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
  • 59. Each device is different. Make the most of it Browse Research Buy Pay Get notified ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
  • 60. Each device is different. Make the most of it Browse Research Buy Pay Get notified ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
  • 61. Each device is different. Make the most of it Browse Research Buy Pay Get notified ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
  • 62. Content + Context = www.flickr.com/photos/grimsanto/751075283/photos/carlosfpardo/6791950592
  • 63. Same, same …but different
  • 64. ! Your starting point should be any device. Then consider the role of each device - its strengths weaknesses, how it supports user business needs, as well as the part it plays in delivering the experience.
  • 65. Thank you. Questions? @annadahlstrom | www.annadahlstrom.com Image courtesy of Shutterstock