Business Process Re-engineering

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Business Process Re-engineering

  1. 1. Restructuring IBI’s Home Loan Origination Process<br /> Presented by:<br />Ankit Kesri B10068<br />Ankur Maheshwari B10070<br />Fasil Sagir B10078<br />Karanbir Singh Satija B10084<br />Megha Chaturvedi B10088<br />
  2. 2. Key Requirements<br />
  3. 3. Interaction with Stakeholders <br />
  4. 4. Loan Process Flow Chart<br />
  5. 5. Existing Process Map<br />No<br />(4)<br />Yes<br />(2)<br />Application Submission<br />Docs Valid<br />Primary Verification<br />Secondary Verification<br />Risk Mgmt & Audit Check<br />(3)<br />(1)<br />(2)<br />(4)<br />Credit Worthy<br />No<br />(2)<br />Yes<br />Preparation of Legal Documents<br />Send for Customer Signature<br />Receive duly signed document<br />Disbursal of Loan<br />Branch Office<br />(10)<br />(5)<br />Central Operations<br />Legal Department<br />Head Office<br />
  6. 6. Proposed Process Map<br />
  7. 7. Business Process Transformation<br />People<br /><ul><li>Change in job responsibilities
  8. 8. Change in interdependencies
  9. 9. Creation of liaison and integrating roles
  10. 10. Changing the mindset of employees to enable adoption of IT</li></li></ul><li>Business Process Transformation<br />Process<br /><ul><li>Changing the linkages between various departments
  11. 11. Parallel processing of documents to reduce turn-around time
  12. 12. Eliminating iterative loops between departments</li></li></ul><li>Business Process Transformation<br />Technology<br /><ul><li>Eliminating need of physical transfer of documents through use of IT
  13. 13. Use of central databases for activities such as credit checks
  14. 14. Implementing customer grievance system</li></ul>Process<br />
  15. 15. Thank You<br />

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