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Role of a
Merchandiser in a
Sewing Room
2
• Tommy Hilfiger
• WAL-MART
• Marks and Spencer
• Zara
• Esprit
• Ann Taylor
• Gap
• Nautica
• Mango
• Nine West
• Liz C...
3
Some Facts
• Did you know almost all these retailers and brands get there
apparel manufactured in India, exported to the...
4
Some Facts
• This means on an average an exporter can manufacture
anywhere between 40,000 units to 20,00,000 units for
e...
5
What is Garment Merchandising
• The word “MERCHANDISING” evolves from
Merchandise
• Merchandise is the commodities and g...
Merchandising
Definition
Merchandising is the business art of matching
goods to the needs and preferences of customers
to ...
Merchandising
• Merchandising’ word is originated from Merchant
or Shopkeeper. The duty of the shopkeeper is to
arrange ri...
Merchandiser
A person who ensures that the right
product reaches at the right price in
right quantity and at the right tim...
Merchandising…as the eyes may
behold
The marketing methods and techniques of presenting products for sale.
(Branson)
Any a...
In Eastern Europe, particularly in Russia, the term
“merchandising” is commonly used within the trading industry and
denot...
11
Merchandising
Definition
• Planning to have the right
merchandise at the right time, in
the right quantity & at the rig...
DEFINITION: MERCHANDISE /MERCHANDISING / MERCHANDISER
• MERCHANDISE:
Products that the entrepreneur deals on a
commerciall...
Marketing and Merchandising
Point 1
• Marketing works with the brand on a community/advertising level.
•
• Merchandising w...
Point 4
• Marketing is the management process through which goods and services move
from concept to the customer. As a pra...
Washing/no
washing
Fabric sourcing
Segregation on the
basis of shade and
shrinkage
Shrinkage testing
Fabric store Segregat...
16
Soul of Merchandising – co ordination with other
department
Merchandiser
Sampling
Fabric
ProductionProductionQualityQua...
17
Merchandising is a
• Central body which coordinates between
various department.
• Is the main link of correspondence
be...
18
How an order flows..
Lead time from order enquiry to dispatch 3-4 months
Order
PRODUCT
DEVELOPMENT,
Costing & ORDER
CON...
Apparel Merchandising Activity Cycle
Merchandising and
interdepartmental relations:
Supply ChainDesign
Conceptualization Planning
Sourcing
Planning
Cost Negotiation
Order Placement
Fabric &
Sourcing
Pattern...
22
Function of Merchandising
• Function of a Merchandiser
garment firm include:
 Coordination with other departments.
 G...
23
Duties and responsibilities of a
Merchandiser.
• Plans purchasing – fabric & trims.
• Sourcing – right kind of
merchand...
Types of merchandisers
• Design- Merchandiser interface: (mainly in
import sourcing or buying agent or liaison
offices)
• ...
TYPES OF MERCHANDISING
1.EXPORT MERCHANDISING:
a) In an Export Production House
b) In Buying House
2.RETAIL MERCHANDISING:...
MERCHANDISING ROLE- EXPORT HOUSE
MERCHANDISING DEVELOPMENT BASED ON BUYER’S OBJECTIVE
PO – FROM BUYER
PROTO SAMPLE WITH CO...
ROLE OF MERCHANDISER:
A Merchandiser must be a multi faceted individual who is involved in all functions that result in th...
A merchandiser is involved in every stage of the
process from design to sales……… they
• advise the designer on market tren...
The Life of a Merchandiser
• Most work in fashion merchandising involves juggling the past,
present, and future.
• Merchan...
Functions of the buyer
• Planning
• Inventory replenishment
• Buying (procurement)
• Vendor management
• Selling
Role of a Merchandiser
• Merchandisers need to have updated
information on colors, fabrics, and styling for
the forthcomin...
Role of a Merchandiser
• Coordinating with factories for submits such as
yarns/ lab dips, desk loom, bulk fabrics, fit
sam...
Role of a Merchandiser-As a
Production Technologist
• Buyer contact and communication
• Product development
• Costing and ...
Role of a Merchandiser –for
Production Plan
• Planned date to start knitting to make the
required fabrics.
• Planned date ...
Role of a Merchandiser-In Quality
Control
• Provide correct and clear information on time
to relevant departments
• Ensure...
Role of a Merchandiser-In Quality
Control
• Ensure timely approvals from buyers
• Identify possible problems in the style ...
Challenge
• Rapid Response is the buzz word
• Decision Support Systems
• Real Time Merchandising
• Responsive Manufacturin...
Efficiency Vs Effectiveness
Efficiency : Doing the job right
Effectiveness : Doing the right job
Its fundamental prerequis...
We are what we repeatedly do.
Excellence, then is not an act but a habit
A habit is an intersection of
knowledge, skill & ...
Roles and Responsibilities
 Product Development & Sampling
 Fabric & Trim Sourcing
 Costing & Negotiation
 Fits & Pre-...
Skills
• Time Management
• Planning and Organizing
• Communication
• Negotiation
• Teamwork
Time Management
“If you can not manage yourself, you can not manage anyone else”
A disorganized person does not know where...
Key area is a main area on which to concentrate your
time and effort in order to achieve the overall purpose.
Tasks should...
Proactive-ness
Be Proactive
Proactive tasks – Active positive tasks you must do to
achieve the objective. It is taking in...
Importance vs. Urgency
These are not the same things. Something urgent is not necessarily important.
Urgent tasks should b...
Planning and Organizing skills
 Allows us to effectively utilize resources.
 Allows us to anticipate problems.
 Enables...
Planning tools
 Helps us track our priorities.
 Helps communicate and track programs and results.
 Increases productivi...
Daily tool
" If you are not in control of your day, you are not
in control at all. "
Most important self organizing tool ...
Weekly tool
Links to long term planning of a month with details of a daily planner ,
reminds you not to lose track formats...
Overcome obstacles by organizing
yourself
Organize your desk
Carefully arranged workplace enables you to work efficiently,...
Throw away Interruptions
Necessary foreseeable
Necessary unforeseeable
Welcome social
Unwelcome, that disrupt and frus...
Manage Meetings
 Have clear objective and an agenda.
 Have correct choice of participants.
 Prepare well.
 Have clear ...
Proper Filing & Record Maintenance
 What to file?
The material that has value and relevance and that
needs to be preserve...
Effective Communication &
Negotiation Skills
"Seek first to understand, then to be understood "
Communication It is the pr...
Proper & Effective Communication
You should have proper background.
Current knowledge of the subject.
Right perspective...
Build Rapport
Reduce differences.
Build common ground and similarities at an unconscious level.
Develop respect and tru...
With Subordinates
Learn what they expect from you.
Communicate expectations unambiguously.
Be fair, don't play favorite...
Role of a Merchandiser in a
Buying Office
• Communicating with buyers by mail
(mostly) for new queries as well as
updates
...
• Follow up with vendors for samples
• Follow up with buyers for approvals and
feedback
• Giving approval on samples where...
• Execution of running orders (production)
• Visit to vendor site
• Sourcing of materials for new
development
• Preparatio...
• Costing and negotiation with trim &
accessory suppliers
• Handle quality issues for sampling as well
as production
• Pre...
Role of a merchandiser
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Role of a merchandiser

Brief description about who is a merchandiser, his roles and responsibilities and other useful information

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Role of a merchandiser

  1. 1. Role of a Merchandiser in a Sewing Room
  2. 2. 2 • Tommy Hilfiger • WAL-MART • Marks and Spencer • Zara • Esprit • Ann Taylor • Gap • Nautica • Mango • Nine West • Liz Claiborne How many of you have heard the names of these international retailers?
  3. 3. 3 Some Facts • Did you know almost all these retailers and brands get there apparel manufactured in India, exported to their stores in the US and Europe? • Export houses in India manufacture in mass for them • With retailers placing close to 20 – 30 styles on order each season • Order sizes range from 2,000 – 2,00,000 pieces per style for each buyer
  4. 4. 4 Some Facts • This means on an average an exporter can manufacture anywhere between 40,000 units to 20,00,000 units for each buyer • So who is the person who co-ordinates between buyers in USA/Europe/Australia and the manufacturers in India? • That person is a ‘Merchandiser’
  5. 5. 5 What is Garment Merchandising • The word “MERCHANDISING” evolves from Merchandise • Merchandise is the commodities and goods that are bought and sold in business • Hence, merchandising is a function resulting in sale and purchase of goods at the agreed price, at the agreed date and of the agreed quality. • Merchandising function involves all activities directly or indirectly linked with procuring and selling of goods, planning and monitoring.
  6. 6. Merchandising Definition Merchandising is the business art of matching goods to the needs and preferences of customers to ensure shelf off take". In other word merchandising is the marketing activity responsible for ensuring a product’s desirability, both in qualitative and quantitative.
  7. 7. Merchandising • Merchandising’ word is originated from Merchant or Shopkeeper. The duty of the shopkeeper is to arrange right products with right price before a consumer decides to buy or knows about the product from promotion or media. If a merchant fails to supply goods on time or fails to supply the right packaging, customer will go to other shops and buy the products from competitors, who keep the desired product in stock.
  8. 8. Merchandiser A person who ensures that the right product reaches at the right price in right quantity and at the right time to the final destination.
  9. 9. Merchandising…as the eyes may behold The marketing methods and techniques of presenting products for sale. (Branson) Any activity to stimulate trade interest in moving the product to the prospect. (Wright) The planning involved in marketing the right merchandise at the right place, at the Right time, in the right quantities, and at the right price. (American Marketing Assoc.)
  10. 10. In Eastern Europe, particularly in Russia, the term “merchandising” is commonly used within the trading industry and denotes all marketing and sales stimulation activities around PoS (point of sale): design, creation, promotion, care and training of the sales staff. as commonly used in marketing, means maximizing merchandise sales using product selection, product design, product packaging, product pricing, and product display that stimulates consumers to spend more.
  11. 11. 11 Merchandising Definition • Planning to have the right merchandise at the right time, in the right quantity & at the right price. • It is the integral part of the management policies. • Ultimate success lies in having on time deliveries. • It is a continuous process and involves a strong element and understanding of detailing.
  12. 12. DEFINITION: MERCHANDISE /MERCHANDISING / MERCHANDISER • MERCHANDISE: Products that the entrepreneur deals on a commercially viable scale. • MERCHANDISING: Merchandising is basically planning, buying and selling the merchandise for a profit. • MERCHANDISER: Driver who have logical and analytical thinking with intuitive and expressive capability to transform the entire range into 3D MERCHANDISE.
  13. 13. Marketing and Merchandising Point 1 • Marketing works with the brand on a community/advertising level. • • Merchandising works with the product on a retail level. Point 2 • Marketing is how a company advertises itself, and how it raises awareness of it’s public image. • Merchandising is how a product is displayed in a retail market, including signage, shelf space and placement, end caps, displays, planned promotions, etc. Point 3 • Marketing is creating a feeling around a company and a brand that makes a consumer want to buy company products. • Merchandising is creating promotions, displays, and maximizing revenue per square foot of floor space.
  14. 14. Point 4 • Marketing is the management process through which goods and services move from concept to the customer. As a practice, it consists in coordination of four elements called 4P's: (1) identification, selection, and development of a product, (2) determination of its price, (3) selection of a distribution channel to reach the customer's place, and (4) development and implementation of a promotional strategy. • Merchandising is the activity of promoting the sale of goods at retail markets. Merchandising activities may include display techniques, free samples, on-the- spot demonstration, pricing, shelf talkers, special offers, and other point-of-sale methods. According to American Marketing Association, merchandising encompasses "planning involved in marketing the right merchandise or service at the right place, at the right time, in the right quantities, and at the right price”
  15. 15. Washing/no washing Fabric sourcing Segregation on the basis of shade and shrinkage Shrinkage testing Fabric store Segregation acc. to shade, lot etc Shade approval by local buyer Checking for lay width and no of panels Numbering Cutting Bundling Checking in Cutting section Sewing section Inline and Endline checkersWith roaming QCs Trimming Section Presentation checking Finishing and pressingRough Checking Final checking Measurement checkingWarehouse Buttoning Garment factory Department
  16. 16. 16 Soul of Merchandising – co ordination with other department Merchandiser Sampling Fabric ProductionProductionQualityQuality ControlControl
  17. 17. 17 Merchandising is a • Central body which coordinates between various department. • Is the main link of correspondence between different levels. • Is responsible for smooth flow of inventory for timely delivery. • Follow up with each & every aspect involved in the shipment of final merchandise.
  18. 18. 18 How an order flows.. Lead time from order enquiry to dispatch 3-4 months Order PRODUCT DEVELOPMENT, Costing & ORDER CONFIRMATION FABRIC/ TRIMS ORDERING & APPROVALS PRODUCTION PLANNING & MANUFACTURING INSPECTION AND SHIPPING
  19. 19. Apparel Merchandising Activity Cycle
  20. 20. Merchandising and interdepartmental relations:
  21. 21. Supply ChainDesign Conceptualization Planning Sourcing Planning Cost Negotiation Order Placement Fabric & Sourcing Pattern & Samples Fitting Testing Promotion ProductionFinishing Inspection Packing Shopping Distribution Store Allocation Store Setup Visual Merchandising Sales Replenishment
  22. 22. 22 Function of Merchandising • Function of a Merchandiser garment firm include:  Coordination with other departments.  Generation, execution and management of business.  Understanding the importance of working in a team.  Helping organizations in achieving their targets.  Helping in meeting the expectations of the buyers.  Representing buyers and conveying message to & fro.
  23. 23. 23 Duties and responsibilities of a Merchandiser. • Plans purchasing – fabric & trims. • Sourcing – right kind of merchandise to satisfy buyers expectations. • Schedules Production. • Follow up on sent shipments – Handling customers complaints if any. • Works on costing of garments. • Works on deadlines of various stages of the order – sampling, production, finishing and
  24. 24. Types of merchandisers • Design- Merchandiser interface: (mainly in import sourcing or buying agent or liaison offices) • Manufacture merchandiser (mainly in export organs) • Retail merchandiser (in centralized or localized retail buying operations)
  25. 25. TYPES OF MERCHANDISING 1.EXPORT MERCHANDISING: a) In an Export Production House b) In Buying House 2.RETAIL MERCHANDISING: a) For domestic Market
  26. 26. MERCHANDISING ROLE- EXPORT HOUSE MERCHANDISING DEVELOPMENT BASED ON BUYER’S OBJECTIVE PO – FROM BUYER PROTO SAMPLE WITH COSTING (As per details provided) DEVELOPMENT OF LAB-DIP / DESKLOOMS ORDER FOR RAW MATERIAL (AFTER LB-DIPS / DESKLOOMS APPROAL) PROCUREMENT OF TRIMS SAMPLE YARDAGE RECEIVED SALESMAN SAMPLES BULK FABRIC / ACCESSORIES – INHOUSE PILOT RUN/ PRE-PRODUCTION SAMPLES INCEPTION OF BULK PRODUCTION ONLINE AND MIDDLE INSPECTION PACKING FINAL INSPECTION SHIPMENT
  27. 27. ROLE OF MERCHANDISER: A Merchandiser must be a multi faceted individual who is involved in all functions that result in the creation development, execution and delivery of the product MERCHANDISER MARKET KNOWLEDGE MATERIAL MANAGEMENT PRODUCT DEVELOPMENT INTERFACE WITH MANUFACTURING INTERFACE WITH SALES SOURCING PRODUCTION AUTHORIZATION PLANNING & CONTROLING
  28. 28. A merchandiser is involved in every stage of the process from design to sales……… they • advise the designer on market trends, • collect specifications from the buyers, • get the samples approved • and also negotiate the price. • even responsible for ensuring that consignments are delivered to the customers in time.
  29. 29. The Life of a Merchandiser • Most work in fashion merchandising involves juggling the past, present, and future. • Merchandisers spend a great deal evaluating sales from previous time periods in order to plan and make decisions for future sales. • This requires an ability to forecast trends & then translate them into a profitable business plan for the company.
  30. 30. Functions of the buyer • Planning • Inventory replenishment • Buying (procurement) • Vendor management • Selling
  31. 31. Role of a Merchandiser • Merchandisers need to have updated information on colors, fabrics, and styling for the forthcoming season • Based on this information, sourcing merchandisers should work with mills, fabric sources and export houses for new developments. • Understand the buyer’s requirements after receiving specification in sample order • To get updated on the current status of the order • Receiving of PO from buyer. • Development of Proto sample with costing.
  32. 32. Role of a Merchandiser • Coordinating with factories for submits such as yarns/ lab dips, desk loom, bulk fabrics, fit samples, pre-production samples, etc. • Ordering of Bulk fabrics and accessories or manufactured in-house. • Carrying out pilot run • Cross check samples at the pilot run, inline and midline and keep a track of day-to-day production output based on the status given by the factory as well as the stationed QCs. • To communicate with the buyers regarding the order • Merchandisers should perform the role of a product technologist.
  33. 33. Role of a Merchandiser-As a Production Technologist • Buyer contact and communication • Product development • Costing and Pricing of merchandise • Selling and booking of orders • Production follow up • Quality Control • The knowledge of IT applications and training thereof • Basic economics and world trade knowledge
  34. 34. Role of a Merchandiser –for Production Plan • Planned date to start knitting to make the required fabrics. • Planned date to start dyeing to color the fabrics. • Planned date to start cutting fabrics. • Planned date to start sewing the required garments. • Planned date to start packing the required garments. • Planned date to hand over finished goods to buyer nominated sea or air forwarder.
  35. 35. Role of a Merchandiser-In Quality Control • Provide correct and clear information on time to relevant departments • Ensure fabric quality • Ensure production friendly samples • On time sealer sample availability • Make sure to get the sources of accessories and fabrics at as early as sampling stage of the style • Ensure timely trims arrival • Ensure right first time submissions to buyer to save time, money and reputation
  36. 36. Role of a Merchandiser-In Quality Control • Ensure timely approvals from buyers • Identify possible problems in the style and the ways to avoid them • Discuss the style, its target and its T&Awith production team • Timely handing over production file with all the required contents • Timely preparation of budget for fabric and trims • Conduct/be present for in-line inspection to anticipate defects and avoidance of the same in the future. • Merchant should regularly visit production floor in order to locate if any defect is left unnoticed
  37. 37. Challenge • Rapid Response is the buzz word • Decision Support Systems • Real Time Merchandising • Responsive Manufacturing • Functional Integration • Time Compression • Partnership Relationship
  38. 38. Efficiency Vs Effectiveness Efficiency : Doing the job right Effectiveness : Doing the right job Its fundamental prerequisite is that person has a complete understanding of his job and what he is expected to contribute in an organization Inculcate Effectiveness
  39. 39. We are what we repeatedly do. Excellence, then is not an act but a habit A habit is an intersection of knowledge, skill & desire. Knowledge - What and Why to do? Desire - Want to do? Skill - How to do? Habit
  40. 40. Roles and Responsibilities  Product Development & Sampling  Fabric & Trim Sourcing  Costing & Negotiation  Fits & Pre-Production Approvals  Maintaining Records  Plan Factory Capacity & Allocations  Fabric Booking  Trim Confirmations  Color / Fabric approval  Fit approval  Testing  Product Safety  Production & Line Planning  Production Follow up  Quality Audits & Shipment Status  Quota / Embargo Movements  Vessel / Flight Planning  Documentation
  41. 41. Skills • Time Management • Planning and Organizing • Communication • Negotiation • Teamwork
  42. 42. Time Management “If you can not manage yourself, you can not manage anyone else” A disorganized person does not know where the problem lies. You miss deadlines, however fast you work, you seem to be running behind your schedule. Time is Money Spend time in important goals & tasks. Plan your results Stay in control Utilize your available time effectively. Clear, specific goals Well-defined priorities
  43. 43. Key area is a main area on which to concentrate your time and effort in order to achieve the overall purpose. Tasks should form the basis of your action of what to do, when to do and how to do.
  44. 44. Proactive-ness Be Proactive Proactive tasks – Active positive tasks you must do to achieve the objective. It is taking initiative by not being pushy, obnoxious or aggressive but by being affirmative and assertive. Reactive tasks – Day to day tasks that land on your desk everyday and has to dealt with to keep things running Proactive person Manages current tasks well. Allocates time for the projects. Completes small part of huge goals everyday. Is guided by the goal set for future. Translates desires into results. Reactive Person Gets bogged down by the external environment – emails, phone Uses time to get by. Has no time for development projects. Works to find a short term solution.
  45. 45. Importance vs. Urgency These are not the same things. Something urgent is not necessarily important. Urgent tasks should be dealt with straight way taking out the minimum time. Positive tasks are always the important ones and reactive tasks are rarely important. The objective here is to : Maximize return of time. Maximum fulfillment. Reduces stress.
  46. 46. Planning and Organizing skills  Allows us to effectively utilize resources.  Allows us to anticipate problems.  Enables us to communicate our intentions to others.  Assists us to evaluate how realistic the objectives are.  Assists us to evaluate alternative means of achieving objectives.  Assists us to establish priorities.  Helps reduce firefighting.
  47. 47. Planning tools  Helps us track our priorities.  Helps communicate and track programs and results.  Increases productivity.  Manifests and induces capacity.  Organizes tasks.  Saves time and increases productivity
  48. 48. Daily tool " If you are not in control of your day, you are not in control at all. " Most important self organizing tool ( if used) is a diary. Maintain a diary. Allocate time meeting with yourself. Fill gaps by doing routine work. Allow time to meet unexpected tasks, unmet deadlines.
  49. 49. Weekly tool Links to long term planning of a month with details of a daily planner , reminds you not to lose track formats/time and action calendar/reports etc can be classified in this category Likewise are monthly and annual tools. Analyze crisis by using the following checklist : How did this happen. Why am i doing it now. When did i know about it. Has it occurred before. Is there a system we can set up today to avoid this in future.
  50. 50. Overcome obstacles by organizing yourself Organize your desk Carefully arranged workplace enables you to work efficiently, feel good and save time. " Messy desks reflect messy brain " Desk filing Do now Do it today Do soon Within a week Read magazines/journals etc. pass on pass/delegate. file info that needs to be preserved. misc. vouchers/invoices etc.
  51. 51. Throw away Interruptions Necessary foreseeable Necessary unforeseeable Welcome social Unwelcome, that disrupt and frustrate you. If there are too many interruptions, something is drastically wrong. Why do they happen ? Poor communication Lack of information Unclear communication Crisis management Commitments not met Social interruptions. Being aware of the problem is more than 90% of the solution.
  52. 52. Manage Meetings  Have clear objective and an agenda.  Have correct choice of participants.  Prepare well.  Have clear idea.  Need sound leadership.  Avoid unnecessary interruptions.
  53. 53. Proper Filing & Record Maintenance  What to file? The material that has value and relevance and that needs to be preserved.  Proper Classification Have proper classification correspondence in separate folders/style files.  Special files poplin qualities/ trim file  Should be easily accessible to everybody.
  54. 54. Effective Communication & Negotiation Skills "Seek first to understand, then to be understood " Communication It is the process by which a person, a group or an organization (sender) transmits some information ( message ) to another person/group or and organization (receiver) Channels of communication Written Telephonic Face – to-Face Need to choose an appropriate channel for maximum effectiveness. It is a very important tool which is very critical for your success as an individual as well as a company.
  55. 55. Proper & Effective Communication You should have proper background. Current knowledge of the subject. Right perspective & attitude It should be precise, clear and to the point. Good Listening skills. Better relationships. Access to relevant info. Should be open minded Not judgmental
  56. 56. Build Rapport Reduce differences. Build common ground and similarities at an unconscious level. Develop respect and trust through authority, credibility and sincerity. With Peers Show respect, kindness and friendliness.  Talk willingly and openly.  Help others achieve goals and develop capacity.  Give constructive feedback.
  57. 57. With Subordinates Learn what they expect from you. Communicate expectations unambiguously. Be fair, don't play favorite. Be honest and ethical. Show concern. With Superiors Know what is expected of you. Know what info serves his needs. Give well considered ideas. Share important suggestions and grievances.
  58. 58. Role of a Merchandiser in a Buying Office • Communicating with buyers by mail (mostly) for new queries as well as updates • Meeting with vendors and explaining new development requirement to vendor team • Planning for new season sampling and production orders • Collecting of garment samples, trims and different types of swatches from the vendors • Submission of samples to buyer through courier
  59. 59. • Follow up with vendors for samples • Follow up with buyers for approvals and feedback • Giving approval on samples where buyer intervention is not required • Updating latest comments on particular styles or order to vendor representative • Update the buyers with the order status at all stages •
  60. 60. • Execution of running orders (production) • Visit to vendor site • Sourcing of materials for new development • Preparation of material requirement • Selection and finalizing of vendors for the upcoming orders based on vendor’s experience of making similar products • Preparing Purchase order
  61. 61. • Costing and negotiation with trim & accessory suppliers • Handle quality issues for sampling as well as production • Preparing inspection schedule for shipment and notifying to quality department in the buying house or third party QA. • Maintaining files and Accounts • Updating Time and Action calendar

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