Best practices

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Best practices

  1. 1. Iowa TEAM<br />
  2. 2. Mission of Phi Theta Kappa…<br />"The purpose of Phi Theta Kappa shall be to recognize and encourage scholarship among two-year college students. To achieve this purpose, Phi Theta Kappa shall provide opportunity for the development of leadership and service, for an intellectual climate for exchange of ideas and ideals, for lively fellowship for scholars, and for stimulation of interest in continuing academic excellence."<br />
  3. 3. Mission ofPhi Theta Kappa…<br />recognize and encourage the academic achievement of two-year college students and <br />provide opportunities for individual growth and development through participation in honors, leadership, service and fellowship programming.<br />
  4. 4. What is Leadership?<br />lead·er·ship   [lee-der-ship] noun<br />1.the position or function of a leader: He managed to maintain his leadership of the party despite heavy opposition.<br />2.ability to lead: She displayed leadership potential.<br />3.an act or instance of leading; guidance; direction: They prospered under his leadership.<br />4.the leaders of a group: The union leadership agreed to arbitrate<br />Retrieved 4 April 2010 from Dictionary.com<br />
  5. 5. What’s a Leader?<br />Chief<br />Boss<br />Captain<br />Director<br />President<br />Ruler<br />Superior<br />Commander<br /><ul><li>Conductor
  6. 6. Forerunner
  7. 7. Luminary
  8. 8. Manager
  9. 9. Ringleader
  10. 10. Guide
  11. 11. Head
  12. 12. Contributor</li></li></ul><li>Overview<br />Why is leadership important?<br />Who should have leadership skills?<br />Are leaders born or made?<br />The best leader I know…<br />The worst leader I know…<br />
  13. 13. Effective Leadership starts on the inside…<br />Are you a servant leader or a self-serving leader? – Be brutally honest<br />The Phi Theta Kappa Experience:<br />Self-Serving  Servant Leader<br />
  14. 14. Servant Leadership<br />"The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from one who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions…The leader-first and the servant-first are two extreme types. Between them there are shadings and blends that are part of the infinite variety of human nature."<br />http://www.greenleaf.org/whatissl/<br />
  15. 15.
  16. 16. The StarbucksExperience…<br />What does a consumer come to Starbucks for?<br />Atmosphere<br />Where they are greeted by name<br />For a high quality product<br />Joseph A. Michelli, The Starbucks Experience, McGraw-Hill, New York, 2007<br />
  17. 17. Starbucks/Phi Theta Kappa Experience…<br />Must be inviting<br />A place where a person will feel comfortable hanging out alone or with friends<br />A “Third Place” -- must capture a unique warmth that sets it apart from the first two places in most people’s lives: work and home<br />Joseph A. Michelli, The Starbucks Experience, McGraw-Hill, New York, 2007<br />
  18. 18. Five KeyLeadership Principals<br />Make It Your Own<br />Everything Matters<br />Surprise and Delight<br />Embrace Resistance<br />Leave Your Mark<br />Joseph A. Michelli, The Starbucks Experience, McGraw-Hill, New York, 2007<br />
  19. 19. Principle 1:Make it Your Own<br />Be Welcoming<br />Be Genuine<br />Be Considerate<br />Be Knowledgeable<br />Be Involved<br />Joseph A. Michelli, The Starbucks Experience, McGraw-Hill, New York, 2007<br />
  20. 20. Principle 2:Everything Matters<br />“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which we have the potential to turn around.”<br />--Leo Buscaglia<br />Joseph A. Michelli, The Starbucks Experience, McGraw-Hill, New York, 2007<br />
  21. 21. Principle 3:Surprise & Delight<br />When a Business “Gets It” <br /> Unconventional Surprises are Often the Best<br />Delighting your Customers<br /> Creating the Familiar: Predictability in Product Creating Predictability in Experience<br />Joseph A. Michelli, The Starbucks Experience, McGraw-Hill, New York, 2007<br />
  22. 22. Principle 4:Embrace Resistance<br />“Don’t mind criticism. If it is untrue, disregard it; if unfair, keep from irritation; if it is ignorant, smile; if it is justified, it is not criticism – learn from it.”<br />--Author Unknown<br />Joseph A. Michelli, The Starbucks Experience, McGraw-Hill, New York, 2007<br />
  23. 23. Principle 5:Leave Your Mark<br />“It's not what you take when you leave this world behind...it's what you leave behind you when go.”<br />--Randy Travis<br />Joseph A. Michelli, The Starbucks Experience, McGraw-Hill, New York, 2007<br />
  24. 24. The Phi ThetaKappa Experience…<br />How do we use leadership to impact the experience our scholars have?<br />How do we continue to make the experience a good one?<br />How do we build on the current culture and expend it?<br />How do we continue the legacy of Phi Theta Kappa?<br />Membership Acceptance…<br />
  25. 25. The Phi Theta Kappa Experience<br />Honoring Scholars, Building Servant Leaders<br />
  26. 26. Thank You!<br />Facebook Me: www.facebook.com/lukeptk<br />Follow Me: www.twitter.com/lukeptk<br />luke.davis@ptk.org<br />

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