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Je mobilise l’intelligence collective
de mon équipe :
de la qualité à la créativité
présentée par Sabine Brousse - Directe...
Je mobilise l’intelligence
collective de mon équipe :
de la qualité à la créativité
Challenge
2
OT
Intégral
Performance
Ec...
Constat
3
Ressources OT
-
Faire toujours
+
Je mobilise l’intelligence
collective de mon équipe :
de la qualité à la créati...
Conduite du changement
4
Obligation
Certification
Opportunité
organisationnelle
Implication salariés
dans le Projet d’entr...
Les Principes
5
Roue de Deming, faire toujours mieux
Obtenir un résultat supérieur ensemble
IC
Capitalisation
Mobilisation...
La quête du meilleur
comme pivot
6
Meilleur
Intelligence
collective
Démarche
qualité
Je mobilise l’intelligence
collective...
Vertus de la Démarche Qualité
7
Démarche
Qualité
Cartographie de
l’organisation dans son
environnement
Eco-système
Vision ...
La qualité terreau
de l’intelligence
collective
8
Collaborer
Créer ensemble
Vision
collective
Réflexion
collective
Décisio...
Les leviers du Manager
9
Je consulte sur
presque tout
Je sollicite la
réflexion collective
et transversale
Je suscite
l’or...
Les exemples d’ateliers créatifs
10
Rénovation
locaux
Document
Unique
SADI
RS
Je mobilise l’intelligence
collective de mon...
IC
Individu
MANAGER
Leadership
Transformat
ionnel
Equipe
11
Le leadership transformationnel
 Ingénierie du lien 
Succèsp...
12
« Le management du futur
remplacera la logique du pouvoir
par la logique de la connaissance »
Jean-Marie Gogue
Je mobil...
MERCI POUR VOTRE ECOUTE
13
Je mobilise l’intelligence
collective de mon équipe :
de la qualité à la créativité
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Bourse aux expériences : je mobilise l’intelligence collective de mon équipe de la qualité à la créativité

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Mobilisation de l'intelligence collective de l'équipe de l'Office de Tourisme de Metz. Congrès national des Offices de tourisme - Dijon 2015

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Bourse aux expériences : je mobilise l’intelligence collective de mon équipe de la qualité à la créativité

  1. 1. Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité présentée par Sabine Brousse - Directeur Général OT Metz 30e Congrès national des Offices de Tourisme Dijon – 24, 25 et 26 septembre 2015
  2. 2. Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité Challenge 2 OT Intégral Performance Economique Performance Sociale Performance Environnementale Démarche Ethique
  3. 3. Constat 3 Ressources OT - Faire toujours + Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité
  4. 4. Conduite du changement 4 Obligation Certification Opportunité organisationnelle Implication salariés dans le Projet d’entreprise Miser sur le capital humain en transformant les contraintes en opportunité Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité
  5. 5. Les Principes 5 Roue de Deming, faire toujours mieux Obtenir un résultat supérieur ensemble IC Capitalisation Mobilisation savoirs Représentation partagée Langage commun Action coordonnée Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité Faire VérifierAgir Planifier
  6. 6. La quête du meilleur comme pivot 6 Meilleur Intelligence collective Démarche qualité Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité
  7. 7. Vertus de la Démarche Qualité 7 Démarche Qualité Cartographie de l’organisation dans son environnement Eco-système Vision Globale Stratégie partagée Cadre de travail compris & maîtrisé de tous Management participatif Bottom Up Dialogue Fertile Clients-OT- environnement Motivation Dépassement Progrès Participation active Sentiment d’appartenance Reconnaissance Implication Réflexivité Amélioration Satisfaction services Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité
  8. 8. La qualité terreau de l’intelligence collective 8 Collaborer Créer ensemble Vision collective Réflexion collective Décision collective Action collective Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité
  9. 9. Les leviers du Manager 9 Je consulte sur presque tout Je sollicite la réflexion collective et transversale Je suscite l’organisation d’ateliers Je laisse chacun s’exprimer Les décisions sont concertées 95 % équipe J’accepte les essais laboratoires Je valorise le collectif et les individus Je cultive le lien J’explique je donne du sens Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité
  10. 10. Les exemples d’ateliers créatifs 10 Rénovation locaux Document Unique SADI RS Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité
  11. 11. IC Individu MANAGER Leadership Transformat ionnel Equipe 11 Le leadership transformationnel  Ingénierie du lien  Succèspsychologique Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité Succèspsychologique
  12. 12. 12 « Le management du futur remplacera la logique du pouvoir par la logique de la connaissance » Jean-Marie Gogue Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité
  13. 13. MERCI POUR VOTRE ECOUTE 13 Je mobilise l’intelligence collective de mon équipe : de la qualité à la créativité

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