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  1. 1. Reliance Communications Ltd. Running India’s largest network – A view from the trenches March 2008
  2. 2. Reliance Communications Personal Business Enterprise Business Infrastructure Business Global Business Integrated play covering the entire telecom value chain
  3. 3. Reliance Communications <ul><li>World’s largest network roll-out covering almost a billion people in India </li></ul><ul><li>World’s largest IP enabled optic fiber cable network - 230,000 Rkms </li></ul><ul><li>Pioneered wireless affordability in India </li></ul> of 17 Submarine cable assets Of 110,000 Rkms Terrestrial fiber cable metro & intercity Handset prices down from >$ 50 to <$ 20 Driven call rates down from >10 cents to <1 cent per minute Coverage increasing from 10,000 to 23,000 towns Covering almost 100% of rail & roadway routes Coverage + Affordability = Profitable growth Launching nationwide GSM services
  4. 4. Who Do We Serve? <ul><li>Over 45 million consumers in India </li></ul><ul><li>Over 1.4 million individual global consumers </li></ul><ul><li>Over 200 major global carriers </li></ul><ul><li>Over 250 Multinationals </li></ul><ul><li>Over 800 out of Top 1,000 Indian large enterprises </li></ul><ul><li>Over 10,000 Indian Small & Medium Enterprises (SMEs) </li></ul><ul><li>Over 300,000 wireless data customers (Datacard) </li></ul>Unparalleled customer franchise in India and globally
  5. 5. Market Leader Across Multiple Segments 1 # Largest carrier of wireless data Largest in enterprise data services: >50% market share Largest private PCO operator: >50% market share Largest carrier of international voice: >40% market share Largest international data provider in India/Middle East/Asia Largest retailer of wireless handsets Largest independent wireless infrastructure provider “ Youngest, Fastest, Largest”
  6. 6. Robust Infrastructure to Support Customers <ul><li>14,000 towers  23,000 towers by March 2009 in 23 circles with capacity of 4 co-tenants </li></ul><ul><li>Broadband access in 42 Indian cities with 727,000+ buildings connected directly to network serving over 901,000 access lines </li></ul><ul><li>Deploying Broadband and WiMax network in top 10 cities in the country to cover 4 million SMEs. </li></ul>Telecom Infrastructure <ul><li>140 acre plot – ten acres lush green lawns and eight acre lake </li></ul><ul><li>5.4 million sq. meter area; 14 buildings ; 12,000 personnel </li></ul><ul><li>Several food courts, banks, ATMs & guesthouses </li></ul><ul><li>Eco-friendly zero discharge facility ; 2252 parking slots; helipad </li></ul><ul><li>Own HVAC and power distribution system </li></ul>Dhirubhai Ambani Knowledge City
  7. 7. Robust Infrastructure to Support Customers <ul><li>Largest and most advanced NOC in the world </li></ul><ul><li>300,000 sq ft of data centre space – 4x the nearest competitor6 World class Level 3 Data Centers at Mumbai &Bangalore measuring 2.6L Sq.Ft. </li></ul><ul><li>Hosting 9000+ Server Racks and 1400+ TB of storage capacity </li></ul><ul><li>Expansion at Delhi, Chennai, Hyderabad &Kolkata resulting in an additional capacity of over 800,000 - Sq. ft. </li></ul>Network Operations and Data Centers <ul><li>2,000 exclusive Reliance World and Reliance Express stores 700+ Indian cities. </li></ul><ul><li>Largest chain of digital entertainment centers in the country </li></ul><ul><li>5 lakh+ retailers sell connections or recharge of prepaid mobile and FWPs in our coverage footprint. </li></ul><ul><li>2nd largest retailer of handsets - with throughput capacity for over 24 million handsets per annum </li></ul>Retail Presence
  8. 8. Robust Infrastructure to Support Customers <ul><li>Comprehensive range of service applications </li></ul><ul><li>Popular across all user demographics and geographies </li></ul><ul><li>Over 200 content partners and over 10,000 content items </li></ul><ul><li>Credit Card on the Mobile </li></ul>Reliance Mobile World Suite <ul><ul><li>8,000-employee, multi-lingual contact centre facilities at Navi Mumbai & Chennai </li></ul></ul><ul><ul><li>5L + customers serviced per day through with 10,000 users during peak hours </li></ul></ul><ul><ul><li>Operates on 24x7 basis with online integration with other IT systems in RCOM </li></ul></ul>Contact Centers
  9. 9. Robust Infrastructure to Support Customers <ul><ul><li>More than 1500 Million CDRs per day </li></ul></ul><ul><ul><li>More than 1.5 million eRecharge per day </li></ul></ul><ul><ul><li>More than 1,800 TB data storage </li></ul></ul><ul><ul><li>IT support in more than 6,000 towns for over 60,000 IT users </li></ul></ul><ul><ul><li>Data ware house growth : more than 160 GB a day </li></ul></ul><ul><ul><li>More than 7 lakh emails a day across group </li></ul></ul>IT Operations New Products & Services <ul><ul><li>DTH services to provide DVD quality picture & better viewing experience </li></ul></ul><ul><ul><li>IPTV to provide interactive TV & Video services, movies & music on demand, interactive program guide and gaming </li></ul></ul>
  10. 10. Learning <ul><li>You will never be prepared for the unexpected </li></ul><ul><li>Think big – large scale </li></ul><ul><li>Build resilience and redundancy in network, infrastructure, IT and people </li></ul><ul><li>Build strong processes and people competency </li></ul><ul><li>Create a culture of innovation and ‘can-do-it’ attitude </li></ul><ul><li>Rely upon an eco-system of strong technology partners </li></ul>
  11. 11. Thank you