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We built the Business Portal to be a new kind of government website, and a sample of future improvements to how San Francisco interacts with its citizens. It is also the first step in creating a comprehensive solution. In that vein, I created this retrospective to share our lessons learned and inspire other municipalities to take a similar approach to government services. The Retrospective was created in Powerpoint to make it easy to update for non-designers. I then used the Box View API to put the document online and a combination of Drupal and HTML to add it to the Business Portal website.