TURNING TABLES:SOCIAL MEDIA FOR THEHOSPITALITY INDUSTRYSXSW Interactive - 2013
Angelique Toschi¨    Manages the online presence of Shakey’s USA, Inc., which      has 58 Shakey’s Pizza Parlor locations...
Adam Bell¨    Controls social media for the Charleston, a restaurant,      bar, and gastrolounge in Santa Monica, CA¨   ...
Social Media NetworksConquering Facebook and Twitter
Advice before we begin¨    Facebook is not Twitter and Twitter is not Facebook      ¤  Plan   different strategies for e...
Social Media for Brands¨    What types of content should I post?¨    When should I post?¨    How should we show partner...
Facebook – Tried and True Practices¨    Have promotional giveaways for landmark “likes”¨    Tell your audience how to re...
Twitter – Tried and True Practices¨    Create a social media plan that includes a strategy      for a long form twitter p...
Google+ - How should I use it?¨    Develop a separate social media strategy¨    Optimize your page with keywords and mak...
Other Social Media Strategies  What are your favorite strategies to engage your         audience?
Location Based Social MediaHow to use Yelp, Foursquare and Google+ Local
Yelp – How to tame the muster¨    Respond¨    Create a strategy and sample responses¨    Track all reviews¨    Utilize...
YouTube – Show your stuff!¨    Create videos that show off your company¨    Post commercials and TV segments¨    Obtain...
Foursquare – Give them a reason to share¨    Claim and manage all your locations¨    Create a “Brand Page” for multiple ...
Google+ Local – The new kid¨    Be familiar with the layout¨    Understand the Zagat rating system¨    Check for review...
Have multiple locations?How to deal with Franchised locations andmultiple venues
Franchise Specific¨    Determine how you want your social media handled¨    Make sure franchisees understand social medi...
Shakey’s Pizza ParlorCase Study 1 (in progress)
The CharlestonCase Study 2 (in progress)
The Charleston
The Charleston
The Charleston
The Charleston
Question and Answer Time
Before we forget…¨    Use any social media listening tools at your disposal¨    Track everything¨    Use Facebook Insig...
The End
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SXSW Interactive 2013 Proposed Panel - Turning Tables: Social Media for the Hospitality Industry

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This is my presentation for the 2013 SXSW Interactive Panel Picker. This presentation shows an outline of a discussion on best social media practices for the restaurant and hospitality industry and also touches on the challenges of dealing with large brands with multiple locations.

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SXSW Interactive 2013 Proposed Panel - Turning Tables: Social Media for the Hospitality Industry

  1. 1. TURNING TABLES:SOCIAL MEDIA FOR THEHOSPITALITY INDUSTRYSXSW Interactive - 2013
  2. 2. Angelique Toschi¨  Manages the online presence of Shakey’s USA, Inc., which has 58 Shakey’s Pizza Parlor locations nationwide.¨  Shakey’s is a franchised company with 24 corporate and 34 franchise locations. Shakey’s USA is the corporate entity.
  3. 3. Adam Bell¨  Controls social media for the Charleston, a restaurant, bar, and gastrolounge in Santa Monica, CA¨  The Charleston offers a limited menu of specialty food dishes from celebrity chef Jet Tilla, signature cocktails and live entertainment
  4. 4. Social Media NetworksConquering Facebook and Twitter
  5. 5. Advice before we begin¨  Facebook is not Twitter and Twitter is not Facebook ¤  Plan different strategies for each ¤  Change platform specific terminology depending on the platform that is being used ¤  Plan to tweet more often then you update Facebook
  6. 6. Social Media for Brands¨  What types of content should I post?¨  When should I post?¨  How should we show partnerships with other companies?¨  What is the best way to build an audience?¨  How can I best interact with the fan base and make them feel like part of the brand?
  7. 7. Facebook – Tried and True Practices¨  Have promotional giveaways for landmark “likes”¨  Tell your audience how to react to the content you are posting.¨  Ask your fan base questions.¨  Create Events they can attend and tell their friends about.
  8. 8. Twitter – Tried and True Practices¨  Create a social media plan that includes a strategy for a long form twitter promotional contest¨  Identify your brand advocates¨  Use the search feature
  9. 9. Google+ - How should I use it?¨  Develop a separate social media strategy¨  Optimize your page with keywords and make it SEO friendly¨  Use visuals whenever possible ¤  Large Pictures ¤  Videos (linked directly from YouTube)
  10. 10. Other Social Media Strategies What are your favorite strategies to engage your audience?
  11. 11. Location Based Social MediaHow to use Yelp, Foursquare and Google+ Local
  12. 12. Yelp – How to tame the muster¨  Respond¨  Create a strategy and sample responses¨  Track all reviews¨  Utilize tools such as Yelp Events
  13. 13. YouTube – Show your stuff!¨  Create videos that show off your company¨  Post commercials and TV segments¨  Obtain video testimonials¨  Tag videos appropriately
  14. 14. Foursquare – Give them a reason to share¨  Claim and manage all your locations¨  Create a “Brand Page” for multiple locations¨  Utilize Foursquare Check-In offers¨  Check tips often
  15. 15. Google+ Local – The new kid¨  Be familiar with the layout¨  Understand the Zagat rating system¨  Check for reviews often¨  Ensure that the locator is correct
  16. 16. Have multiple locations?How to deal with Franchised locations andmultiple venues
  17. 17. Franchise Specific¨  Determine how you want your social media handled¨  Make sure franchisees understand social media and the current social media plan¨  Include them in the decision making process¨  Communicate all social media promotions
  18. 18. Shakey’s Pizza ParlorCase Study 1 (in progress)
  19. 19. The CharlestonCase Study 2 (in progress)
  20. 20. The Charleston
  21. 21. The Charleston
  22. 22. The Charleston
  23. 23. The Charleston
  24. 24. Question and Answer Time
  25. 25. Before we forget…¨  Use any social media listening tools at your disposal¨  Track everything¨  Use Facebook Insights on a regular basis¨  Attend and listen to social media seminars as often as possible – there are always new things out there¨  Educate your corporate team on social media
  26. 26. The End

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