To make an observation of the queuing system of SM V-hireTerminal Station routing from SM to Cordova.
Observations are done only for the 1st passenger of V-hire Cordovaroute and not all the 18 passenger of the V-hire as the capacity of thevehicle.
TOTAL ARRIVAL TIME = 90 sec (1.5 min)1:00 – 2:00 pm AVERAGE ARRIVAL TIME = 30 sec (.5 min) TOTAL WAITING TIME = 55.97 min AVERAGE WAITING TIME = 18.66min V-Hire No. of Arrival Time Waiting Passengers Time 1 18 43 sec 19.52 min 2 18 28 sec 20.13 min 3 18 19 sec 16.32 min
TOTAL ARRIVAL TIME = 380 sec (6.33 min)5:00 – 6:00 pm AVERAGE ARRIVAL TIME = 29.23077 sec (0.49 min) TOTAL WAITING TIME = 128.57 min. AVERAGE WAITING TIME = 8.57 min. V-hire No. of Passengers Arrival Time Waiting Time 1 18 38 sec. 8.24 min. 2 18 34 sec. 9.58min. 3 18 31 sec. 10.36 min. 4 18 25 sec. 8.54 min. 5 18 32 sec. 9.58 min. 6 18 26 sec. 5.59 min. 7 18 28 sec. 9.31 min. 8 18 25 sec. 9.45 min. 9 18 29 sec. 8.33 min. 10 18 27 sec. 12.55 min. 11 18 29 sec. 10.50 min. 12 18 23 sec. 2.54 min. 13 18 33 sec. 5.10 min.
Lean Hour It was observed that during this hour, only 3 v-hires will be utilized for54 passengers. But, after 55 minutes of observation, another v-hire wasavailable for the next ride but not yet full.Peak Hour It was observed during this hour, that there are 13 v-hires utilized for234 passengers. There are times, the terminal will fall a long queuing lines up to30-40 passengers. The cause is, either the driver is not doing well with his job(chatting with other drivers), or, to complete the capacity of the v-hire, which is18 passengers, they will wait for somebody who will take the last vacant seat,suppose to be it is their time to be served, or maybe, all vehicles of the routeSM-Cordova are not available because these are still in the road going to SM orsome still going to Cordova.
We have concluded that during lean hour, passengers can beaccommodated steadily but have a long hours to wait inside the vehicle.And during peak hour, they will be served in a less time if vehicles areavailable, but if the vehicle are not available, they have to wait lone hoursstanding in the line just to be served.