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An overview presentation of ThoughtBurst, a strategic business consulting organization with a focus on providing trusted advice to organizations that require help in transforming their customer-facing operations. We help our clients plan for, execute and manage significant transformation efforts. ThoughtBurst provides expertise in the development of business strategies, in the assessment of customer-facing operations, and in the design, implementation & program management of solutions. Specific domain expertise includes customer experience, contact center, social media response, social CRM, business process design and sales optimization.