Your intranet on the go - QUT Virtual Mobile


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Presentation given at the Sydney Intranet Leadership Forum organised by Step Two Designs, November 2011.

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  • EXERCISE (5mins): Why are organisations taking so long to adopt mobile?WRITE DOWN ANSWERS ON WHITE BOARDOld school thinkingLarge organisation = hard to keep upRisk averseTime and costKnowledge of mobile & it’s benefits not realisedNo standard corporate mobile platformDISCUSS
  • So I bet your asking which mobile delivery strategy is best or which one should you choose? Well it really depends.
  • Depends on what?Well it depends on a number of factors that relate to your individual business and user requirements. Your mobile delivery strategy shouldn’t be chosen until you have researched what your requirements are first. Knowledge of these factors first will help guide you towards a strategy that is the best fit for your organisation.Its not just a case of an iPhone app being the solutions to any problem.You would not believe how many managers I have spoken to at QUT wanted to get into the mobile space and thinking it’s iPhone or nothing.
  • Ok I am going to move onto the mobile web-application we developed at QUT called QUT Virtual Mobile.
  • QUT Virtual Mobile began after we received feedback from students and staff requesting access to popular QUT Virtual functions on their mobile devices.Students and staff mentioned that the desktop version of QUT Virtual was too cluttered and complex to navigate quickly and easily on a mobile device. Wecommenced a small project late last year with 2 developers (including myself) working on itin our spare time.Using an Agile Development approach it took us about 3 months of research, design and development before we officially released QUT Virtual Mobile in February this year.
  • People ask me all the time what is running QUT Virtual Mobile, so I thought I would add a slide.Well it’s made using HTML5, CSS3, a little bit of JavaScript.We make calls to various Web Services and direct database queries to obtain data.Our underlying infrastructure is Oracle Portal & database taken from it’s bigger brother.And everything is authenticated using QUT’s Enterprise Sign-on Engine.
  • One of the first key lessons we learnt is to have governance in place around for your mobile strategy as soon as possible
  • AtQUT because it’s such a large organisation we had trouble from the very beginning with different areas wanting to do their own thing in the mobile space once they saw the demand from students and staff.Some wanted to develop iPhone applications, some wanted mobile website or applications, some didn’t have a clue but just wanted to do something app related.We didn’t and still don’t have any formalised governance over the mobile space at QUT.I recommend getting a mobile governance document in writing and signed off by whomever is required.It may only need to be an addition to an existing intranet governance document but should include such topics as:What are the acceptable mobile delivery strategies? Is there only going to be one corporate app, multiple, a mix of strategies depending on audience or factors?Who will govern the mobile intranet or mobile space?What are the mobile styles and development guidelines that must be followed?What are the testing guidelines that must be followed before anything can be released on the mobile intranet?A traditional governance model might not work that well.
  • EXERCISE (10mins): OK, let’s quickly make a list on the white board of some considerations you think are important when designing for a mobile intranet. Write suggestions from the audience on a whiteboardEXAMPLESSuccinct & purpose written contentSimple & linear navigationLarger interactive elements (e.g. pressed not clicked)Simple formsFluid content layouts (e.g. various screen sizes & orientations)BandwidthRange of devicesKeyboard or touch UINo marketing fluffDISCUSS
  • EXERCISE (25mins): OK time for another exercise. This time a design one. We are going to do a six up, one up exercise.STAGE 1I want you to write a list of the top 6 intranet functions your staff would want to access on their mobile device.
  • STAGE 2Now draw 6 different designs for your mobile intranet.Then consolidate each of the six designs into one.Once we are finished we will have a look at some of your designs for those brave enough to volunteer.
  • Your intranet on the go - QUT Virtual Mobile

    1. 1. INFORMATION TECHNOLOGY SERVICESD I V IS I O N O F T E C H N O L O G Y , I N F O R M A T I O N A N D L E A R N I N G S U P P O R T INFORMATION TECHNOLOGY SERVICES Your intranet on the go Developing QUT Virtual Mobile Andy McBride (@andymac7) Intranet Services Team (QUT)
    2. 2. INFORMATION TECHNOLOGY SERVICES I‟ll be covering today…o Overview of QUT and my teamo Changing face of the mobile spaceo Choosing a mobile delivery strategyo QUT Virtual Mobile: – How it all began – Live demoo Lessons learned along the wayo PLUS some hands on activities
    3. 3. INFORMATION TECHNOLOGY SERVICESQueensland University of Technology (QUT)
    4. 4. INFORMATION TECHNOLOGY SERVICES University of Technology (QUT)o Based in Brisbane with three campuses: 1. Gardens Point 2. Kelvin Grove 3. Cabooltureo Over 40,500 studentso Over 4,000 full-time staff: – Professional – Academic – Research
    5. 5. INFORMATION TECHNOLOGY SERVICES University of Technology (QUT) cont. o 2 data centres o Over 60 computer labs o 13,000 workstations: – 7,700 staff – 5,300 students o 1,100 staff mobile phones o Many more student mobile devices
    6. 6. INFORMATION TECHNOLOGY SERVICES team – Intranet Serviceso Situated in Information Technology Services Dept.o Responsible for development & maintenance of QUT Virtualo Also tailor made develop web applicationso 12 staff: – Managers – Business Analysts – Application Developers – Web Developer / User Interface Designer
    8. 8. INFORMATION TECHNOLOGY SERVICES is QUT Virtual?o Personalised & secure application web portalo Available to students, staff & alumnio Launched in 2001o Contains over 140 unique applicationso Integrates with many QUT systems (e.g. Finance, HR, Enrolment, Facilities, Research etc.)o 17,000 sessions a day (average)o 6 million sessions a year (average)
    9. 9. INFORMATION TECHNOLOGY SERVICESChanging face of the mobile space
    11. 11. INFORMATION TECHNOLOGY SERVICES the end of this year, there will be6 billion mobile connections… there are 7 billion people on the planet Source: Wireless Intelligence
    12. 12. INFORMATION TECHNOLOGY SERVICES 2013, mobile devices will replace PC’s as themost common device to access the World Wide Web Source: ITU vis mobithinking
    13. 13. INFORMATION TECHNOLOGY SERVICESand by 2015, one half of all devices on a corporate network will be mobile Source: ZenDesk
    14. 14. INFORMATION TECHNOLOGY SERVICES connections @ QUTo Wireless connections increasing 290% in 2011
    15. 15. INFORMATION TECHNOLOGY SERVICES 70% of organisations have NOmobile intranet access strategy Source: NetJMC
    16. 16. INFORMATION TECHNOLOGY SERVICESQuestion are organisations taking so long to adopt mobile?
    17. 17. INFORMATION TECHNOLOGY SERVICESChoosing the right mobile delivery strategy
    18. 18. INFORMATION TECHNOLOGY SERVICES delivery strategies1. Native application2. Web-based application3. Hybrid application1. Or a combination of strategies
    19. 19. INFORMATION TECHNOLOGY SERVICES are native applications?o Applications designed to run on a specific mobile device‟s operating system & firmware.o Downloaded & updated via an application store. Camera+ (iPhone) Twitter (Android)
    20. 20. INFORMATION TECHNOLOGY SERVICES of native applicationso Run quicker o Quality developero Access to native API‟s frameworks (e.g. camera, GPS) o Integration with othero Offline access native applicationso „Push‟ capabilities o Simple purchasingo Animation & graphic process effects o Larger marketingo More consistent UI potential via the App Stores / Marketplaces
    21. 21. INFORMATION TECHNOLOGY SERVICES are web-based applications?o Applications or websites designed to be delivered via a mobile device‟s web browser. Westpac YouTube
    22. 22. INFORMATION TECHNOLOGY SERVICES of web-based applicationso Device independent / wider o Control over hosted content reach o No 3rd party fees (Apple =o Quicker & cheaper to develop 30%)o Open development platform o + HTML5 = fast & moreo Immediate release of functional: updates, bug fixes & new – Location aware (GPS, features maps) (e.g. No store approval – Multimedia support process) (video, images)o Content accessible to search – Offline storage engines
    23. 23. INFORMATION TECHNOLOGY SERVICES are hybrid applications?o Increasingly popular in recent yearso Combine elements of native and web-based applications – Web-based application wrapped in a native web browsero Several popular hybrid application frameworks:
    24. 24. INFORMATION TECHNOLOGY SERVICES of hybrid applicationso „Best of both worlds‟o Cross platform capabilitieso Able to release to native app storeo No need to develop several versions of the same applicationo Enables web developers to utilise skills in native application environment
    25. 25. INFORMATION TECHNOLOGY SERVICES delivery strategy is better?
    26. 26. INFORMATION TECHNOLOGY SERVICES delivery strategy is better?o Time: o Users: – Development, testing, – What devices do they have support & maintenance access to?o Budget: – Do you provide your users – Small vs. large a particular brand of – Startup vs. ongoing phone?o Expertise: o Competitors – In-house vs. Need to hire o Product or service – Web vs. App (eg. C, Java)o Geographical location: – Single country vs. multinational
    28. 28. INFORMATION TECHNOLOGY SERVICES it all began…o Feedback from students & staffo Chose web-based applicationo Started late 2010, officially launched February 2011o Agile development approacho Took 2 developers, 3 months Student View Staff View
    29. 29. INFORMATION TECHNOLOGY SERVICES we chose a web-based application?1. Large & technologically diverse user base: – Provide access to most students & staff – Domestic & international audience – Wide range of mobile devices used2. Limited time & budget: – Developed in spare time – No dedicated project time or budget – Limited ongoing support & maintenance budget3. In-house expertise: – HTML, CSS & JavaScript developers in team4. Ability to reuse existing infrastructure
    31. 31. INFORMATION TECHNOLOGY SERVICES‟s under the hood…• HTML5• CSS3• JavaScript (used sparingly)• Web services calls & direct database queries• Oracle Portal & Oracle database infrastructure• Authenticated using QUT‟s Enterprise Sign-on Engine (ESOE)
    32. 32. INFORMATION TECHNOLOGY SERVICES has QUT Virtual Mobile performed?
    33. 33. INFORMATION TECHNOLOGY SERVICES has QUT Virtual Mobile performed?o Since go-live (Feb 2011): • Feedback we‟ve received: – 425,000 page views – 125,000 unique sessions – Average 2,000 unique sessions a day
    34. 34. INFORMATION TECHNOLOGY SERVICES‟s next for QUT Virtual Mobile?o Real time booklist (students): – Customised based on students unit enrolment – Indicates where books are located in store – Student marks off which books they want to purchase creating subtotal – Ability to purchase eBookso Manager dashboard (staff): – Approve leave requests – Approve purchase orders
    35. 35. INFORMATION TECHNOLOGY SERVICESLessons we learned along the way
    36. 36. INFORMATION TECHNOLOGY SERVICES 1: Implement governance ASAP
    37. 37. INFORMATION TECHNOLOGY SERVICES 1: Implement governance ASAP• Formalise governance your mobile intranet• Outline: – Acceptable mobile delivery strategies – Who governs the mobile intranet – Mobile style & development guide – Mobile testing guidelines• What happens if multiple areas what their own mobile intranet / application?
    38. 38. INFORMATION TECHNOLOGY SERVICES 2: Know your users
    39. 39. INFORMATION TECHNOLOGY SERVICES 2: Know your userso Create a personal experienceo Need to know your users intimately: – What devices do they use? (e.g. personal, company supplied) – How do they use their mobile device? (e.g. frequently, rarely) – What do they access on your intranet via a mobile device? – Where do they access your intranet? (e.g. environment) – What mobile intranet functionality could make their job easier on the go?o Use variety of research methods: – Contextual interviews – Focus groups – Creating personas – Web statistics
    40. 40. INFORMATION TECHNOLOGY SERVICES 2: Know your users cont.
    41. 41. INFORMATION TECHNOLOGY SERVICES 3: Mobile is not the desktop, but smaller
    42. 42. INFORMATION TECHNOLOGY SERVICES 3: Mobile is not the desktop, but smallero A mobile user is: “…typically on the go in an unpredictable environment, interested in quick glanceable information, focused on discrete individual tasks, is quite often distracted.” (Joe Marini @ MIX 2010)o Release functionality your users want and can use „on the go‟o Don‟t create a mobile template for your current intraneto Different design considerations required
    43. 43. INFORMATION TECHNOLOGY SERVICES design considerations are important whendesigning a mobile intranet?
    44. 44. INFORMATION TECHNOLOGY SERVICES 4: Think hard what to leave out
    45. 45. INFORMATION TECHNOLOGY SERVICES 4: Think hard what to leave outo “Build half a product, not a half-ass product.” (37 Signals)o Only what the user needs, nothing moreo Resist temptation to release too many features (< 10)o More features included = harder to use
    46. 46. INFORMATION TECHNOLOGY SERVICES 4: Think hard what to leave out cont.Blackboard links Examinations New staffSearch Postgrad research Admin linksQuicklinks International students Email listsMessages Unit results Phone bookNew Students Career development ParkingCalendar ePortfolio QUTPayStudy plan Faculty resources Finance systemsCourses & offers Personal details Business objectsClass information Computer accounts ISISFees & payments Scholarships Bus timetableWork placements Contacts PORTIAGraduation News subscriptions Mentor schemeBooklist Weather Resume builderUnit & class overview Teaching data Staff health & wellness
    47. 47. INFORMATION TECHNOLOGY SERVICES a list of the top 6 intranet functions your staff wantto access on their mobile device.
    48. 48. INFORMATION TECHNOLOGY SERVICES 6 possible designs for yourmobile intranet…. …then we will consolidate into 1 design
    49. 49. INFORMATION TECHNOLOGY SERVICESLesson 5: Progressive enhancement, not initial perfection
    50. 50. INFORMATION TECHNOLOGY SERVICES 5: Progressive enhancement, not initial perfectiono Start with a few key functions, release new functions progressivelyo Take a „lean‟ approacho Allows you to: – concentrate your efforts – release earlier – fix bugs / problems based on feedback – kill unwanted or unused functions – maintain the „hype‟ of your mobile intranet
    51. 51. INFORMATION TECHNOLOGY SERVICES 6: Test early, test often, test always
    52. 52. INFORMATION TECHNOLOGY SERVICES 6: Test early, test often, test alwayso Many different: – devices – operating systems – screen sizes – browsers (if web-based application) – environments (e.g. 3G connection, no connection) – touch screen vs. keypado Test continuously & regularly: – e.g. Pull aside a colleague in the hall & test on their phone
    53. 53. INFORMATION TECHNOLOGY SERVICES 6: Test early, test often, test always Operating System Device(s) • iPhone (all generations) • iPod Touch (all generations) • iPad (all generations) • HTC Hero • HTC Desire HD • HTC Wildfire • Samsung Galaxy S • LG E900 • Samsung Wave • Blackberry Bold • Nokia e71 • Nokia e72 • Palm Pre
    55. 55. INFORMATION TECHNOLOGY SERVICES to chat? Want more information?Email: (07) 3138 1365Twitter: @andymac7Or catch me after the session…