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IN SEARCH OF ...          CONFLICT/TCILFNOC?“I wonder how many of us have, or dare to have, such collaborators .... They w...
CONFLICT AT WORKRESOLUTION TEAM                  SHAKE HANDS
WAR PHOTOGRAPHY:               CAPA and NACHTWEY"I have been a witness, and these pictures aremytestimony. The events I ha...
MODERN POLITICAL SOLUTION:                          MOntesquieu´S SPIRIT OF THE LAWS    Montesquieu: SPIRIT OF THE LAWS•  ...
Orchestrate conflict:                                          (HBR)WHO? Superintendent + New York CEOORCHESTRATE: dissona...
CONSTRUCTIVE CONTROVERSY:                      (MINDTOOLS)STEP 1: Brainstorm solutionsSTEP 2: Form advocacy groupsSTEP 3: ...
The VALUE OF CONFLICT:                              (TED)Alice Stewart: UNUSUALvs conventional wisdomX-rays = COOL TECHNOL...
PARABLE OF THE RICH MAN“He spoke a parable to them, saying, "The ground of a certain rich man broughtforth abundantly. He ...
THE HUMOUR OF CONFLICT:               PC vs MAC      “Hello. I´m a Mac. And I´m a PC”
QUESTIONING:                     CONFLICT RESOLUTIONDoes business have more need of CONFLICT RESOLUTION than other areas? ...
CONCLUSION: (whenever possible!)
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KEYNOTE: BUSINESS CONFLICT

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Understanding conflict leads to unimaginable possibilities for thought.
(PowerPoint not exactly as KEYNOTE original)

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KEYNOTE: BUSINESS CONFLICT

  1. 1. IN SEARCH OF ... CONFLICT/TCILFNOC?“I wonder how many of us have, or dare to have, such collaborators .... They were good atconflict, they saw it as thinking.”Margaret Heffernan
  2. 2. CONFLICT AT WORKRESOLUTION TEAM SHAKE HANDS
  3. 3. WAR PHOTOGRAPHY: CAPA and NACHTWEY"I have been a witness, and these pictures aremytestimony. The events I have recorded shouldnotbe forgotten and must not be repeated."-James Nachtwey- www.jamesnachtwey.com
  4. 4. MODERN POLITICAL SOLUTION: MOntesquieu´S SPIRIT OF THE LAWS Montesquieu: SPIRIT OF THE LAWS• Classical Republicanism vs STASIS• MODERN solution = MANAGE conflict• SEPARATION OF POWERS• Power CHECKS power• COMMERCE vs war “So that one cannot abuse power, power must check• THE FEDERALIST No 51: US CONSTITUTION power by the arrangement of things.” BOOK 11, 4
  5. 5. Orchestrate conflict: (HBR)WHO? Superintendent + New York CEOORCHESTRATE: dissonance and consonanceReal vs superficial harmonySeven “EASY” steps (e.g. establish ground rules)COURAGE (e.g. play with the bad guys)COMMUNICATION SKILLS *** “People learn by encountering differentGenerate “Holding Environment” points of view, not by staring at themselves in the mirror or engaging just those withSelect participants + Regulate the Heat consonant views.”
  6. 6. CONSTRUCTIVE CONTROVERSY: (MINDTOOLS)STEP 1: Brainstorm solutionsSTEP 2: Form advocacy groupsSTEP 3: Engage in ConstructiveControversySTEP 4: Decide “My wife and I had words the other night. Well, I hadTHUCYDIDES: DIODOTUS, words; She hadTPW; III, 41-48 paragraphs.”
  7. 7. The VALUE OF CONFLICT: (TED)Alice Stewart: UNUSUALvs conventional wisdomX-rays = COOL TECHNOLOGYDoctors NEVER harmCHANGE = 25 years !!!George Neil = ANTI-COLLABORATOR “I wonder how many of us have or dare to have such collaborators .... They were goodCHANGE MINDS = Intelligent at conflict, they saw it as thinking.” MargaretCONFLICT Heffernan
  8. 8. PARABLE OF THE RICH MAN“He spoke a parable to them, saying, "The ground of a certain rich man broughtforth abundantly. He reasoned within himself, saying, What will I do, because I dont have room to store my crops? He said, This is what I will do. I will pulldown my barns, and build bigger ones, and there I will store all my grain and my goods. I will tell my soul, "Soul, you have many goods laid up for many years. Take your ease, eat, drink, be merry.""But God said to him, You foolish one,tonight your soul is required of you. The things which you have prepared—whose will they be? So is he who lays up treasure for himself, and is not rich toward God."— Luke 12:16-21, World English Bible
  9. 9. THE HUMOUR OF CONFLICT: PC vs MAC “Hello. I´m a Mac. And I´m a PC”
  10. 10. QUESTIONING: CONFLICT RESOLUTIONDoes business have more need of CONFLICT RESOLUTION than other areas? Why so? How does your companydeal with conflict? Can you give some EXAMPLES? Who LEADS in such times? Can EVERYTHING be resolved?Is all conflict NEGATIVE? How exactly does disagreement generate INNOVATION? Do you agree with MargaretHeffernan at TED? Do you have a partner such as GEORGE? How can one TRAIN for conflict resolution? Can onelearn about conflict without understanding POLITICS and POWER? Is learning about conflict resolution inBUSINESS applicable to political life? Why not? What do you think of the idea of ORCHESTRATING conflict inthe HBR article?Doesn’t MODERNITY see conflict as essential? Isn’t this why WE, unlike previous ages, have a SEPARATION ofpowers? But then, doesn’t this alleged solution HIDE other possibilities which see conflict as essentiallyNEGATIVE? Aren’t WE not facing up to our greatest CHALLENGES? Concretely, what do you think of theCOLOMBIAN process for conflict resolution? About De La Calle? Is conflict resolution identical with peace?Can you remember situations in which you handled conflict WELL? Where you handled it badly? Have you seenBAD/GOOD examples from managers and CEO’s? What characterizes each? Can conflict resolution eliminate therole of emotions? Can resolution follow ONLY argumentative reason?BUT MOST IMPORTANT: How have YOU prepared for healthy conflict?
  11. 11. CONCLUSION: (whenever possible!)

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