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Pensamento A3

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O A3 é um Processo, uma Ferramenta de Pensamento criada pela Toyota para resolver problemas de forma simples, objetiva, colaborativa e eficaz.

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Pensamento A3

  1. 1. Pensamento A3 André Faria Gomes@andrefaria
  2. 2. Uma ferramenta de pensamento ou processo, e um relatório que devecaber em um papel A3
  3. 3. 1 TemaIdentifique um problema ou necessidade.O que estamos tentado fazer?ex: Melhorar a Disponibilidade do Sistema
  4. 4. 2 BackgroundQual o problema?Qual o contexto?Por que é importante? ex: Sistema muito tempo fora do ar para deploy
  5. 5. 3 Condições AtuaisComo funciona atualmente?O que não está bom?Faça um Diagrama da Situação ou Processo AtualQuais as Métricas Atuais (do problema)? Como identificamos que o sistema caiu?ex: Como medimos o tempo que ficou fora?
  6. 6. Deploy 30 Minutos UsuárioTrabalhando Usuário Parado
  7. 7. Raiz do Problem4 aLista de Problemas e Causa mais provável5 Whys + Ishikawa Por que fica fora do ar? Por que precisa atualizar? Por que no meio do dia?
  8. 8. 5 Condição Almejada Qual o resultado esperado? Por que? Métricas Desejadas (previsão) Diagrama do Processo Almejado (Ideal) Qual a solução para melhorar a Disponibilidade?ex: Como saberemos que a disponibilidade melhorou? Qual o percentual de disponibilidade precisamos?
  9. 9. Deploy 30 Minutos Container A Container A Container B Container A Direcionamento Usuário Usuário UsuárioTrabalhando Trabalhando Trabalhando
  10. 10. 6 Plano O que fazer? (Ações a serem tomadas) Quem? (Responsável) Quando? (Horários e Datas) Onde? Quanto? (Orçamento)
  11. 11. 7 Follow-UpQuando e como vamos verificar os efeitos e resultados do plano? Comparação entre o previsto e realizado.
  12. 12. http://www.coe.montana.edu/ie/faculty/sobek/a3/report.htm
  13. 13. Tempo de Espera no Hospital http://www.lean.org
  14. 14. Modelo dos Popendieck http://www.crisp.se/lean/a3-template/A3-problem-solving-template.pdf
  15. 15. R e ferênc iaslean.orgcrisp.orggoo.gl/ktjZZ
  16. 16. ObrigadoTwitter: @andrefaria

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