1.
London M3.0 Meetup
Changing the way we
manage
Andrea Darabos
Lean Agile Coach, Trainer
LEAN ADVANTAGE Ltd.
Andrea@leanadvantage.co.uk
Ryan Behrman
Agile Coach
EPAM Systems
Ryan_Behrman@epam.com

2.
Creating a Happy
Workplace
& Great Customer Service
Henry Stewart
Happy Ltd

3.
Less than 2
Years
More than 2
Years
Been at your organisation

4.
Loredana Madonna
I prefer

5.
Avoid
Mistakes
Celebrate
Mistakes

6.
Attitude
Skills and
Qualifications
Recruit for

7.
NoYes
Each day at work I get to do
what I am best at

8.
Being told
what to do
Complete
Freedom
I prefer
Freedom
Within
Guidelines

9.
No Yes
I have a good work-life
balance

10.
NoYes
People are good

11.
I believe people are…
(Theory X)
Unmotivated
Work only for
reward
Need supervision
(Theory Y)
Self-motivated
Want to do well
Eager to learn

12.
My company believes…
(Theory X)
Unmotivated
Work only for
reward
Need supervision
(Theory Y)
Self-motivated
Want to do well
Eager to learn

13.
Nice to HaveKey Priority
Happy Workplace

14.
Creating a Happy
Workplace
Henry Stewart
Happy Ltd

15.
Best Workplaces: UK Top 20

16.
People work best when they feel
good about themselves

17.
How would your organisation be
different if the focus of
management was making people
feel good?

18.
Alex Edmans, Wharton Business School
£100,000
£231,000

19.
Its not about fun….

20.
Maslow’s Hierarchy of Needs
Self
-actualisation
Self-esteem
Belonging
Safety
Physical Needs: Eat, Sleep

21.
Pyramid of Management Needs
Trust
Freedom
Challenge
Support
Communication
Reward

22.
Pre Approve It

23.
What could you pre-approve?

24.
Good communicator
Express interest
Be productive and results-oriented
Empower, don't micromanage
Help with career development
Key technical skills
Be a good coach
Clear vision
Project Oxygen

25.
1. Be a good coach
2. Empower, don't micromanage
3. Express interest
4. Be productive and results-oriented
5. Good communicator
6. Help with career development
7. Clear vision
8. Key technical skills.
Project Oxygen

26.
Principles Targets
Job Ownership
Feedback
Support

27.
Who would you recruit?

28.
Choose who manages people
based on how good they are at ….

29.
Choose who manages people
based on how good they are at ….
managing people

30.
Roles of Management
Strategy
Decision Making
Supporting
Challenging
Coaching

31.
Roles of Management
Role A
Strategy
Decision Making
Role B
Supporting
Challenging
Coaching

32.
Choose your manager

33.
Play to your strengths

34.
At your best

35.
1. Get people to do what they are
good at
2. Give them the freedom to do it
well
3. Make them happy

36.
One thing I like about these
ideas...

37.
Creating a Happy
Workplace
Henry Stewart
henry@happy.co.uk
07870 682442
Twitter: happyhenry

38.
1. Trust Your People
2. Make Your People Feel Good
3. Give Freedom within Clear Guidelines
4. Be Open and Transparent
5. Recruit for Attitude, Train for Skill
6. Celebrate Mistakes
7. Community: Create Mutual Benefit
8. Love Work, Get a Life
9. Select Managers Who are Good at Managing
10. Play to your strengths