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RWJF Topical Webinar: Patient Engagement     DECEMBER 18, 2012
Why Is Patient Engagement Important?   “ You listened.”   “ You really cared about    what I wanted.”   “You never gave...
Components of Patient Engagement Mindset    80/20 Rule    Resist the “Righting Reflex” Knowledge    Determine Patient...
Mindset: The 80/20 Rule                   COPD                   UNCONTROLLED                     HYPERTENSION            ...
Mindset: The 80/20 Rule       CHRONIC PANCREATITSCOPD                                 CHRONIC BACK PAINDIABETES           ...
Mindset: Resist the “Righting Reflex”       1. DIABETES       2. COPD       3. CHRONIC PANCREATITIS       4. UNCONTROLLED ...
Recap of Mindset      80/20 Rule                    Resist the                                 “Righting Reflex”Let the p...
Components of Patient Engagement Mindset    80/20 Rule    Resist the “Righting Reflex” Knowledge    Determine Patient...
Knowledge: Determine Patient Priorities MEDICAL                 SOCIAL High Blood Pressure     IDs (birth certificate,...
Recap: Determine Patient Priorities By determining what is important to our patient, we focus our energy in areas most li...
Components of Patient Engagement Mindset    80/20 Rule    Resist the “Righting Reflex” Knowledge    Determine Patient...
Skill: Reflect Rephrase what the            EXAMPLE: patient tells you                               Patient: “No matter ...
Skill: Recap This is best to do after   EXAMPLE: going over a chunk of        “ Let me just recap what information      ...
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Patient engagement slides-1

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Patient engagement slides-1

  1. 1. RWJF Topical Webinar: Patient Engagement DECEMBER 18, 2012
  2. 2. Why Is Patient Engagement Important? “ You listened.” “ You really cared about what I wanted.” “You never gave up on me.” “You never took „no‟ for an answer.” “You worked on my agenda.” “You made me feel like what I had to say was important.”
  3. 3. Components of Patient Engagement Mindset  80/20 Rule  Resist the “Righting Reflex” Knowledge  Determine Patient Priorities Skills  Recap and Reflect
  4. 4. Mindset: The 80/20 Rule COPD UNCONTROLLED HYPERTENSION CHRONIC BACK PAIN CHRONIC PANCREATITIS DIABETES
  5. 5. Mindset: The 80/20 Rule CHRONIC PANCREATITSCOPD CHRONIC BACK PAINDIABETES UNCONTROLLED HYPERTENSION
  6. 6. Mindset: Resist the “Righting Reflex” 1. DIABETES 2. COPD 3. CHRONIC PANCREATITIS 4. UNCONTROLLED HYPERTENSION 5. CHRONIC BACK PAIN
  7. 7. Recap of Mindset 80/20 Rule Resist the “Righting Reflex”Let the patient determine what is  Patients are gracious to important—let that allow us in their homes guide the discussion and their lives.This shows the patient  We show how much we that he or she is our appreciate this by guiding priority, NOT OUR them with education when OWN AGENDA it is appropriate.
  8. 8. Components of Patient Engagement Mindset  80/20 Rule  Resist the “Righting Reflex” Knowledge  Determine Patient Priorities Skills  Recap and Reflect
  9. 9. Knowledge: Determine Patient Priorities MEDICAL  SOCIAL High Blood Pressure  IDs (birth certificate, SS card, State ID) COPD  Help with getting Back Pain regular food  Something to do Chronic Pancreatitis during the day Diabetes
  10. 10. Recap: Determine Patient Priorities By determining what is important to our patient, we focus our energy in areas most likely to result in positive progress. When patients see positive results in one area, they are more likely to trust us to guide them to overall well-being.
  11. 11. Components of Patient Engagement Mindset  80/20 Rule  Resist the “Righting Reflex” Knowledge  Determine Patient Priorities Skills  Recap and Reflect
  12. 12. Skill: Reflect Rephrase what the EXAMPLE: patient tells you Patient: “No matter what I do, I always end up back in Helps to validate that the hospital.” you‟re actively listening Provider: “Even if you Confirm that their followed all the discharge concerns are valid—the instructions, you‟re patient is the expert of convinced you‟ll go back no their own body matter what.”
  13. 13. Skill: Recap This is best to do after EXAMPLE: going over a chunk of  “ Let me just recap what information we talked about—you tend to feel sick to your stomach and you‟ve Summarize and pull noticed that it happens out important points when you take your diabetic medication. You‟re concerned about Make sure that this and you plan to tell you and the patient Dr. X when you see her are aligned on Tuesday.”
  14. 14. Video

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