Chapter 9 & 10: Groups (Members)


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Presentation created for COMM 107 - Oral Communication: Principles and Practice

University of Maryland

Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin

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Chapter 9 & 10: Groups (Members)

  1. 1. Groups
  2. 2. What are they good for?
  3. 3. <ul><li>Risky shift phenomena </li></ul><ul><li>Many viewpoints </li></ul><ul><li>Challenging of ideas before they are put into place </li></ul><ul><li>Greater commitment to the decision reached </li></ul><ul><li>Time-consuming </li></ul><ul><li>Individuality sacrificed </li></ul><ul><li>Groupthink </li></ul><ul><li>Social loafing </li></ul>
  4. 4. <ul><li>Work teams </li></ul><ul><li>Study Groups </li></ul><ul><li>Support Groups </li></ul><ul><li>Committees </li></ul><ul><li>Media conferences </li></ul><ul><li>Focus groups </li></ul><ul><li>Families </li></ul><ul><li>Public meetings </li></ul><ul><li>Town meetings </li></ul>
  5. 6. <ul><li>Group comes together to accomplish a task </li></ul>
  6. 7. <ul><li>Group norms are established </li></ul>
  7. 8. <ul><li>Causes of conflict </li></ul><ul><ul><ul><li>Power struggle </li></ul></ul></ul><ul><ul><ul><li>Personal problems with the rules of operation </li></ul></ul></ul><ul><ul><ul><li>Personality conflicts </li></ul></ul></ul><ul><li>If storming doesn’t happen make sure it’s not because of groupthink </li></ul><ul><li>Types of tension </li></ul><ul><ul><li>Primary and secondary </li></ul></ul>
  8. 9. <ul><li>Group comes together </li></ul><ul><li>Settlement of norms, methods, objectives, leadership, etc. </li></ul><ul><li>Members feel commitment to the group </li></ul>
  9. 10. <ul><li>Action stage </li></ul><ul><li>Group works towards goals and makes decisions </li></ul><ul><li>Decision-making is influenced by the task and maintenance dimensions </li></ul>
  10. 11. <ul><li>Formulate an agenda (a.k.a. road map) </li></ul><ul><ul><li>Agendas may vary based on the task at hand </li></ul></ul><ul><li>Voting </li></ul><ul><ul><li>The method you select can affect the outcome </li></ul></ul><ul><ul><ul><li>Consensus </li></ul></ul></ul><ul><ul><ul><li>Majority </li></ul></ul></ul><ul><ul><ul><li>Plurality </li></ul></ul></ul><ul><ul><ul><li>Part-of-the-whole </li></ul></ul></ul>
  11. 12. <ul><li>  Communicative maintenance roles </li></ul><ul><ul><ul><li>Treat others with respect </li></ul></ul></ul><ul><ul><ul><li>Maintain a positive attitude </li></ul></ul></ul><ul><ul><ul><li>Encourage others </li></ul></ul></ul><ul><ul><ul><li>Pay attention to nonverbal messages </li></ul></ul></ul><ul><ul><ul><li>Assume an active role </li></ul></ul></ul>
  12. 13. <ul><li>Performing communicator task roles </li></ul><ul><ul><ul><li>Initiating ideas </li></ul></ul></ul><ul><ul><ul><li>Encouraging ideas </li></ul></ul></ul><ul><ul><ul><li>Using reasoned thought </li></ul></ul></ul><ul><ul><ul><li>Staying open-minded </li></ul></ul></ul><ul><ul><ul><li>Being aware of hidden agendas </li></ul></ul></ul><ul><ul><ul><li>Being attentive to nonverbal cues </li></ul></ul></ul><ul><ul><ul><li>Being cognizant of time constraints </li></ul></ul></ul>
  13. 14. <ul><li>Groups disperse for various reasons </li></ul><ul><li>All groups need closure </li></ul>
  14. 15. <ul><li>Role of culture </li></ul><ul><li>Role of gender </li></ul>
  15. 16. <ul><ul><li>Enthusiastic </li></ul></ul><ul><ul><li>Intelligent </li></ul></ul><ul><ul><li>Self-reliant </li></ul></ul><ul><ul><li>Communicates with other members </li></ul></ul><ul><ul><li>Actively engages in the work of the group </li></ul></ul><ul><ul><li>Critically assesses group decisions </li></ul></ul><ul><ul><li>Contributes creative ideas </li></ul></ul>
  16. 17. <ul><ul><li>All members are responsible for outcomes </li></ul></ul><ul><ul><ul><li>All members should be knowledgeable </li></ul></ul></ul><ul><ul><ul><li>Dominators can destroy the group </li></ul></ul></ul><ul><ul><ul><li>It’s your right NOT to participate. But you agree to give up your responsibilities and your privileges </li></ul></ul></ul><ul><ul><ul><li>Participants should recognize that rejection of their ideas is not a rejection of them as people </li></ul></ul></ul><ul><ul><ul><li>Prejudices and beliefs may need to be set aside </li></ul></ul></ul><ul><ul><ul><ul><li>Make sure you’re not letting bullies force you into setting aside your beliefs </li></ul></ul></ul></ul>
  17. 18. <ul><li>Impossible members can be expelled, ignored or permitted to speak, but no one has to listen </li></ul>
  18. 19. <ul><li>Difficult group members can be reasoned with </li></ul><ul><ul><ul><li>Don’t try to appease them </li></ul></ul></ul><ul><ul><ul><li>Resist the temptation to react reciprocally </li></ul></ul></ul><ul><ul><ul><li>Don’t give them with a soapbox </li></ul></ul></ul><ul><ul><ul><li>Try to convert the disruption into a contribution </li></ul></ul></ul><ul><ul><ul><li>Confront the person directly </li></ul></ul></ul><ul><ul><ul><li>Separate yourself from the person </li></ul></ul></ul>