Chapter 8: The Interview

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Presentation created for COMM 107 - Oral Communication: Principles and Practice

University of Maryland

Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin

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Chapter 8: The Interview

  1. 1. Interview
  2. 4. <ul><li>You must determine what it is you want to find out about the interviewee </li></ul><ul><li>Three parts: </li></ul><ul><ul><li>Opening </li></ul></ul><ul><ul><li>Body </li></ul></ul><ul><ul><ul><li>Questions arranged in a funnel-like schedule </li></ul></ul></ul><ul><ul><li>Closing </li></ul></ul>
  3. 5. <ul><li>Types of questions: </li></ul><ul><ul><li>Direct: Explicit. Require specific examples </li></ul></ul><ul><ul><li>Open: Less direct. Specify only the topic </li></ul></ul><ul><ul><li>Closed: Provide alternatives and limit your response. Probe for opinions on opposite ends of a spectrum </li></ul></ul><ul><ul><ul><li>Bipolar: Require yes or no responses </li></ul></ul></ul><ul><ul><li>Leading: Encourage a specific answer </li></ul></ul><ul><ul><ul><li>Yes-response: Urges the interviewee to agree </li></ul></ul></ul><ul><ul><li>Loaded: Elicit emotional response </li></ul></ul><ul><ul><li>Mirror: Ask the interviewer to reflect or expand and what he / she has said </li></ul></ul><ul><ul><li>Probes: Used to elicit a more detailed response </li></ul></ul>
  4. 6. <ul><li>Summarize </li></ul><ul><li>Discuss next steps </li></ul><ul><li>Give the interviewee a chance to ask questions </li></ul>
  5. 7. <ul><li>This is what your interview outline should look like </li></ul>
  6. 9. <ul><li>Answers questions </li></ul><ul><ul><li>Ask for clarification </li></ul></ul><ul><ul><li>Restate question in the answer </li></ul></ul><ul><ul><li>Answer question </li></ul></ul><ul><ul><li>(Remember Miss South Carolina?) </li></ul></ul><ul><ul><li>Answer one question at a time </li></ul></ul><ul><ul><li>Turn negative questions into positive answers </li></ul></ul>
  7. 10. <ul><li>Employment </li></ul><ul><li>Information-gathering </li></ul><ul><li>Oral history </li></ul><ul><li>Problem-solving </li></ul><ul><li>Counseling </li></ul><ul><li>Persuasive </li></ul><ul><ul><li>Sales </li></ul></ul><ul><li>Appraisal </li></ul><ul><li>Reprimanding </li></ul><ul><li>Interrogatory </li></ul><ul><li>Media </li></ul>

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