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Online spreekuur process to krankikom 110718-cw

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Online spreekuur process to krankikom 110718-cw

  1. 1. Leefmetepilepsie.nl Online spreekuur
  2. 2. Objectives • To set up centralized entry page for scheduling online sessions between a patient and an expert • To establish and configure the process and technical platform • To get the end-user(s) trained on the concept and the created platform • To start using the platform for remote live connections to patients in The Netherlands from July 2011 onwards12-10-12 presentation title 2
  3. 3. Process Flow • Homepage and promo panel: click to schedule your call Spreek met een Schedule ervaringsdeskundige appointment, or send your question Bekijk hier de via emailbeschikbaarheid en regel je telefonisch gesprek of stuur een email
  4. 4. Regel uw afspraak met een Regel uw afspraak met een ervaringsdeskundige ervaringsdeskundige Schedule appointment, or send Of stuur uw vraag via email. Of stuur uw vraag via email. your question via emailContacteer een Please register to book an appointment Please register to book an appointmentervaringsdeskundige Intro text ++picture of expert ++ Intro text picture of expert Calendar view with available timeslots Calendar view with available timeslots Datum 10u00 10u20 10u40 Calendar: always shows upcoming for dates – deletes past dates Bevestig uw Maandag 6 juni 2011 gereserveerd afspraak Maandag 13 juni 2001 gereserveerd Maandag 20 juni 2011 gereserveerd Maandag 27 juni 2011 12-10-12 presentation title 4
  5. 5. Scheduling the appointment Attempt to book an Attempt to book an NO triggers pop-up: please triggers pop-up: please appointment: appointment: login or register. login or register. Logged in? Logged in? YES Follows existing login Follows existing login Click on empty timeslot: triggers pop-up: You Click on empty timeslot: triggers pop-up: You indicated you want to schedule an appointment or registration or registration indicated you want to schedule an appointment on Monday 66june at 10u30 am. The expert can procedure procedure on Monday june at 10u30 am. The expert can call you on this number/Skypename. (prefilled call you on this number/Skypename. (prefilled field with option to change). Please check your field with option to change). Please check your email address. A confirmation email will be sent email address. A confirmation email will be sent to register the appointment. to register the appointment. Confirm: pop-up closes and ‘Bevestig uw Confirm: pop-up closes and ‘Bevestig uw afspraak’ is shown. afspraak’ is shown. Cancel: pop-up closes; no appointment Cancel: pop-up closes; no appointment scheduled. scheduled. Click on ‘gereserveerd’: triggers pop-up: Please Click on ‘gereserveerd’: triggers pop-up: Please select other time or date select other time or date12-10-12 presentation title 5
  6. 6. You indicated you want to schedule an appointment on Monday 6 june at 10u30 am. Please check your email address. A confirmationContacteer een email will be sent to register the appointment.ervaringsdeskundige Email address Email address Bevestig uw afspraak Send me aa Send me gereserveerd confirmation email confirmation email gereserveerd 12-10-12 presentation title 6
  7. 7. Booked appointment No appointment No appointmentAppointment booking Appointment booking NO scheduled in calendar scheduled in calendar successful successful ––no actions no actions YES Confirmation mail to patient: Confirmation mail to patient: Details of the appointment Details of the appointment Confirmation mail to Confirmation mail to Confirmation link to Confirmation link to Administrator Administrator confirm timeslot ++landline confirm timeslot landline Confirmation Confirmation number/Skypename ++ number/Skypename preferred reminder time link clicked link clicked Confirmation mail to Confirmation mail to preferred reminder time (multiplechoice) expert expert (multiplechoice) Technical explanation of Technical explanation of call set-up call set-up Confirmation mail to Confirmation mail to Advocates (Monica, Judith, Advocates (Monica, Judith, Laurens) Laurens) Shortly before call Shortly before call Reconfirmation mail to patient ++copy to expert: Reconfirmation mail to patient copy to expert: Confirmation of timeslot Confirmation of timeslot Technical explanation of call set-up Technical explanation of call set-up12-10-12 presentation title 7
  8. 8. Your appointment with and expert will take place on : Monday 6 june at 10u30 am. The expert will call you on Skype name or Skype name orContacteer een phone number phone numberervaringsdeskundige You will receive a reminder <dropdown> prior to the call gereserveerd Bevestig uw afspraak Confirm Confirm appointment appointment gereserveerd 12-10-12 presentation title 8
  9. 9. At time of appointmentThe expert sets up the connection The expert sets up the connectionwith the patient (landline/Skype). with the patient (landline/Skype). NO Expert logs failed call Expert logs failed call and closes call and closes call Successful? Successful? YES Call is executed Call is executed Closed failed call Closed failed call End of call triggers End of call triggers triggers mail with: triggers mail with: evaluation form ++ evaluation form reason for failure ++ reason for failure proposal to schedule aa proposal to schedule proposal to schedule aa proposal to schedule new call ififdesired new call desired new call ififdesired new call desired 12-10-12 presentation title 9
  10. 10. DISCLAIMER:Current presentation is confidential. All proposed concepts and ideas presented here are intellectual property of Across Health, and are to be used in collaboration with Across Health. XX/XX/2011 Name

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