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Public Computer Services At CPL


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Description of computer services for the public at Cleveland Public Library

Public Computer Services At CPL

  1. 1. Computer services for the public at Cleveland Public Library Anastasia Diamond-Ortiz CLC Librarian
  2. 2. Patron Survey 2009 <ul><ul><li>Patrons were asked, “What do you want from your library?” They chose their top three. </li></ul></ul><ul><ul><ul><li>32.4% said “Use of a computer” </li></ul></ul></ul><ul><ul><ul><li>17.3% said “Help with job search” </li></ul></ul></ul><ul><ul><ul><li>30.6% said “Free Internet access” </li></ul></ul></ul><ul><ul><ul><li>16.9% said “Free downloads” </li></ul></ul></ul><ul><ul><li>These answers were FOUR of the top 10 (Books of course were #1!) </li></ul></ul>
  3. 3. Education Attainment: Population 25 years and older for Cleveland
  4. 5. Percent of people who connect to the Internet at home and at the public library
  5. 6. Providing equitable access to computers at CPL <ul><ul><li>SAM access manager manages patron time. Patrons can use computers for two hours a day. </li></ul></ul><ul><ul><li>Approximately 350 computers throughout the system. </li></ul></ul><ul><ul><li>In 2010, the Gates Foundation will provide 88 computers to CPL. </li></ul></ul><ul><ul><li>WiFi access at ALL locations </li></ul></ul>
  6. 7. Software on public computers <ul><ul><li>Microsoft Office 2003 </li></ul></ul><ul><ul><li>Internet Explorer </li></ul></ul><ul><ul><li>WinWay Resume Deluxe </li></ul></ul><ul><ul><li>Mavis Beacon Typing </li></ul></ul><ul><ul><li>ZoomText </li></ul></ul><ul><ul><li>Google Earth </li></ul></ul>
  7. 8. Computer Assistance <ul><ul><li>Individual instruction on software </li></ul></ul><ul><ul><li>Setting up Email Accounts </li></ul></ul><ul><ul><li>Helping you apply for a job </li></ul></ul><ul><ul><li>E-government (taxes, SSA, unemployment) </li></ul></ul><ul><ul><li>Financial aid and applying for school </li></ul></ul><ul><ul><li>Classes for the public—in branches and at Main library. </li></ul></ul>
  8. 9. Job Assistance—Helping our patrons get back to work <ul><ul><li>Accessing unemployment benefits—it all happens online now </li></ul></ul><ul><ul><li>Creating a resume—Winway Resume Deluxe </li></ul></ul><ul><ul><li>Online Job Assistance, Job Clinics and resume classes </li></ul></ul><ul><ul><li>Helping them gain new skills to make them more competitive </li></ul></ul>
  9. 10. Computer Learning Connection <ul><li>Funded by hardware grant from Bill and Melinda Gates Foundation. </li></ul><ul><li>Opened to the public in November, 2000. </li></ul><ul><li>CLC.CPL.ORG </li></ul><ul><li>Offering a variety of classes for people at all levels of knowledge. </li></ul>
  10. 12. Introduction to Computers <ul><ul><li>People unfamiliar with using the computer (not as old or young as you think.) </li></ul></ul><ul><ul><li>Computers 101 </li></ul></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Internet searching and using the Web </li></ul></ul><ul><ul><li>Using the library catalog </li></ul></ul>
  11. 13. Microsoft Office 2003 <ul><ul><li>Helping our patrons gain knowledge and increase their employability. </li></ul></ul><ul><ul><li>Word </li></ul></ul><ul><ul><li>Excel </li></ul></ul><ul><ul><li>PowerPoint </li></ul></ul><ul><ul><li>Publisher </li></ul></ul><ul><ul><li>Access </li></ul></ul>
  12. 14. Moving into new technology <ul><ul><li>We are moving to the Cloud </li></ul></ul><ul><ul><li>What is Web 2.0? </li></ul></ul><ul><ul><li>Flickr-online photo sharing </li></ul></ul><ul><ul><li>Google Maps </li></ul></ul><ul><ul><li>Google Docs </li></ul></ul><ul><ul><li>Google Earth </li></ul></ul>