Ask the students of the people they know that makes a good leader
Decisiveness – Hotel managers are confronted with dozens of decisions every day. Use your best judgement to resolve the decisionsFollow through – Never promise what you can’t deliver, never build false hopes among your employees.Select the best –A good boss hires people who have the best potential. Take time to screen, interview and assess who have not only the skils but also needed values.Empower employees – Give the people to interact with the customers. The more imprtant they feel, the better they work.Enhance career development - Give your employees an opportunityu to grow within the organization
A hotel manager who pressures the food and beverage director to achieve certain goals in exchange for a bonus
Leadership and management
LEADERSHIP AND MANAGEMENT
LEADERSHIPLeading – is a process by which a personwith vision is able to influence the activities and outcomes in others in a desired way.
Common definition of leaders Someone who has a followers. An effective leader is not someone who is loved or admired. He/she is someone whose followers do the right things. Popularity is not leadership Leaders are visible. He sets examplesLeadership is not about rank, privileges, titles, or money. It is about responsibility. Leaders are not preachers, they’re doers
Identifiable practices of a common leader1. Challenge the process (be active, search for opportunities, experiment, take risks.2. Inspire a shared vision3. Enable others to act (knows how to designate works)4. Model the way5. Encourage the heart
Becoming a hotel leader Be decisiveFollow throughSelect the bestEmpower employeesEnhance career development
Types of Leadership1. Transactional Leadership – able to bring a desired actions from others by using certain behaviours, rewards and incentives LEADER SITUATION FOLLOWERS
Transformational Leadership• A person who inspires others to reach beyond normal expectations. Developing and encouraging their followers individually. CharismaIndividual considerationIntellectual stimulation
What is Management?• Management is simply what managers do:Plan, organize, make decisions, communicate, motivate, and control.• Management is defines as “the process of working with and through others to accomplish organizational goals in an efficient and effective way.
Who are Managers?• Manager is someone who works with and manages others’ activities to accomplish organizational goals in an efficient and effective way