Resume of anant (canadian citizen living in saudi arabia) updated on 21st may,2010
Saudi Arabia Mobile: +966-541-195500 , Email: email@example.com
In quest of senior positions in the areas of IT/IS Management, IT project management, Service
Operations & Delivery Management, Data Centre/call centre Management, Help desk/End user support
management, IT Infrastructure Management, Strategic Planning, ISO 900x based Audits, Quality
Management with a technology-driven organisation of repute.
A Technocrat with over 28 years of extensive experience in setting up and heading Techno-Commercial
Operations, Corporate Planning, Projects in the IT sector, in India and Abroad.
Successfully assisted the top management in planning IT strategies, incorporating, managing and driving startup
businesses across professional associations.
An ambassador of Change with the distinction of successful business process re-structuring, implementation of
business solutions in organizations within preset budgets and deadlines.
Ability to oversee multiple complex projects concurrently with knowledge and experience of technologies such as
Internet, Intranet and eCRM services. Successful track record in managing program activities, assessment and
reviews for the management.
Resourceful in working and coordinating with steering committees and other project managers.
Possess broad competence in strategic management of technical, finance and marketing areas with the distinction
of launching and driving new IT initiatives, re-designing corporate infrastructures and contributing towards the
achievement of organizational objectives.
Certified ISO 9000 Internal Auditor and Lead Assessor with sound understanding of ITIL & PMP.
Excellent relationship management skills with the ability to relate to people at any level of business and
management with global experience in the IT industry.
Skilled at handling multiple tasks and projects simultaneously.
Team leader with excellent written, communication, inter personal and problem solving skills.
-IT project management -Service Delivery Management -Data/Call centre management
-Help Desk/End user support Mgmt. -Outsourcing & vendor management -IT Infrastructure Management
-Facilities Management -Team Management & Training -Strategic Planning
–Pre-sales support/consultancy -New Start-ups / Ventures -Change Management
-Program Management -Resource Optimisation -Profit Centre Management
-Budgeting / Financial Planning -
-Service centre/Data Centre Operations -Networking (LAN/WAN/WLAN) -Disaster Recovery Planning
-Business Continuity Planning -Technical Support Services -Technical Purchases / Procurement
-Logistics / Inventory Control -Vendor Administration -Systems Migration
-ISO 9000 Implementation -Quality Audits & Compliance -Management Rep. to external Auditors
IT methodologies/Software: PMP, ITIL (certified in foundation), MS Project, Visio, MS-Access, MS Office
Networking Hardware : Client-server / Mainframe environment, Cisco & Hypercom Routers, Switches,
Frame Relays, Hubs, Network appliance brand Network storage Equipments, 3com
Network Product range, Fiber connectivity, Interconnectivity / interoperability
between various Hardware platform & OS using appropriate supported hardware
interfaces & various protocols, WLAN
UNISYS products/ Mainframes: Servers/ Workstations, CP2000 Communication processor, Mainframes B6900 /
A3 / A10 / B1955 / B1965, Document processing systems DP500, ENC96XX, DP31 /
35 / S-40, Complete CTOS range, XE- 520 / 530
UNISYS Peripherals : B9246-25H Band printer (OEM Hitachi 1200lpm), Vacuum type Tape drives Model
BT3261 / 66, MD-8/MD-4 Fixed hard disk Cabinets, Removable /fixed HDD
Burroughs Model 206/207, B9246-3/6 Band printers (OEM–Data Product brand
Model B300/600), Laser printers AP9215-1/ Model-37, Dot matrix printers AP1324 /
AP1374 / AP1329, Terminals T27/PWT-100-MON / ET1100/ MT983/ MT985
DEC Mainframes : PDP 8, PDP 11/34, Motorola 68000, Intel 8080 / 8085 Processor-based systems
Non-UNISYS peripherals : Data product B 600/300 model band printers 600/300lpm, MOHAWK Chain
Printers 600lpm, Racal/Pertec Brand Vacuum type tape drives, PERTEC/ TEAC/
SHUGART Brand 5.25” Floppy drives, Model M600L Documentation card Reader
BEST Brand UPS : Model UT5K. BEST BRAND Generator Model UBS-48G
Operating Systems : MS Server 2003, Windows NT 4.0 Server/Workstation, Windows Vista/ XP / 2000
/ 98 / 95 / Me, UNISYS MCP, UNISYS CTOS
Protocols : TCP/IP, IPX/SPX, NetBEUI
LAN/WLAN Topologies : Ethernet, Fast Ethernet, WLAN Repeaters
Employer’s web site: - http://www.thalesgroup.com/Group/Global_Presence/
Since Feb’07 till present with STESA company (Saudi Technical Engineering Systems Associated, subsidiary
of Thales international, France), Khobar city, Saudi Arabia as Quality manager (Corporate Headquarter in
France). Worked as ”approved” Quality manager for three Aramco projects.
• From Feb., 2007 to Nov., 2007:- Armco project , IDAS (intrusion and detection access systems) posting at Ras Tanura.
Site activities include, installation of various security eqpts. (Which are supplied by STESA) e.g, ;. Fixed & rotating video
cameras, fibre optics sensors mounted on the fence of 20kms. running length, microwave sensors near fence etc.
Assignments include implementation of Quality standard of ARAMCO (Schedule Q) as part of contractual
obligation to aramco. Installation work includes fibre optics connectivity across a length of 20 kms., among
various security Equipments
• Nov.2007 till 7th jan.2009 :- ARAMCO project (East west pipelines) OSP and ISP. posting across Pump station 3
(Riyadh) thro’ yambu area. Activities include installation of fibre optics link across 1000kms. Distance and
transmission equipments Alcatel and cisco. Involved in implementing stringent Quality standards of ARAMCO
(Schedule Q) for the project.
• Since January, 2009 onwards, working as Quality Assurance Manager, Quality Control Manager (holding two
aramco approved positions for ARAMCO Project BI-74, Replace data network equipment) for telecom
project . The project execution replaces old Alcatel ATM switches. New installation of juniper brand routers 242 qty. ,
HP brand pro curve switches 2400+ qty. ,cisco routers 88 qty. Alcatel transmission equipments, IBM servers, CTP , UPS
(194 qty.) & OSP work of installing fibre optic network in 3000 site locations , in 56 cities of saudi arabia. The project
will last till 31/12/2011.
Oct’01 to Feb’07 with HP SERVICE CENTRE, Riyadh as Customer Services/Project Manager (Also served as
ISO 900X Quality Manager & Management Representative to external ISO Auditors).
Direct reporting to HP management (from Dec. 2001 till june,2006). Spearheading country operations of HP
Service centre in three cities of Saudi Arabia as a sub-contractor of HP, as well as acting as Management
Representative to external Auditors for implementation of ISO 9001:2000 standards.
Actively engaged in the set up of infrastructure to start HP Service centre in Riyadh, Jeddah & Al-Khobar under
direct HP management.
Pivotal role in designing new call logging, spare parts inventory & financial modules/applications to log Compaq/
red side service calls for Service centre (Nahil as ASP of HP after June ’06) in line with HP proprietary FIREMAN
Database of HP (blue side).
Extended IT consultancy support for improving performance of Maintenance, EDP and Sales Department in Oct.
2001 for 3 months to modify existing Delivery services database by preparing statistical Techniques for
monitoring performance & setting up performance criteria (in line with ISO 9001:2000 Standard).
Played a key role in the implementation of ISO 9001:2000 certification.
Trained in Fireman, Call Logging HP System at Prague, Czech Republic.
Visited Morocco & Istanbul to study infrastructure & operations of HP service centre in year 2002.
HP service centers are operated by Nahil computer company (who are HP authorized service provider and
HP/COMPAQ reseller),Riyadh under the joint agreement between HP/Nahil. Self is employed under Nahil.
Sept’89 to Sept’01 with Arab Digital Computer Co. Ltd. (ARDICO, Sole distributor of UNISYS), Riyadh as
Country Customer Services / Project Manager, Additional position as Quality Systems Manager &
Management Rep. to external ISO Auditors
(Abdul Ghani El Ajou Group)
Distinction of serving as ISO 9002 Quality System Manager as well as ISO 9002 Lead Auditor and Internal Auditor
Oversaw Service Delivery management (as per ITIL guidelines), involving skill matrix generation for
Engineers, assigning Engineers by zone/area to reduce travel time, and their training to upgrade their skills.
Reviewed staffing needs to meet delivery commitments, TAT, agreements.
Acted as key resource for Helpdesk support, Escalation Management, crisis Management, Back up/redundancy
Management and web-based / international vendor support.
Handled operations of the Call Center Facility, which involved training of users / staff members, logistics
management, skills development, Spare Parts & Inventory Management of all IT infrastructure / systems.
Efficiently handled the implementation of Windows NT / Novell and LAN/WAN Networking Turnkey
solutions (CISCO Routers, Network Appliance Brand Products etc.) at customer locations like SAMA, Saudi
British Bank, and Arab National Bank.
Managed Facility planning for UNISYS & Network Products & Services.
Involved in the installation, Hardware/ System software maintenance (Field support) of UNISYS & Network
products during warranty / post warranty period, including mainframe/data centre, client/server set up, LAN/WAN
Networking & end user support for the in-house/in-campus management
Managed operations of the Service Delivery / Customer Support Department as an Independent Profit Center.
Provided Pre-sales support for UNISYS systems & Network Products from CISCO & HYPERCOM (routers, 3COM
Switches, 3COM Hub, Network storage equipments of network appliance brand etc.); as well as Services (Facility
planning, LAN Network cabling / WAN Connectivity, Installation & configuration of Network operating system like
WIN NT/ NOVELL, creating user groups/ permissions/ rights, Single/multi Domain environment etc.)
Hold the credit for successfully managing the Software Development Team with project based approach as per
PMP guidelines (Customising & Arabising Document processing Application for SAMA, Arab national bank, Al
Rajhi bank, SCECO & other customers. Also, implementing UNISYS proprietary 4GL LINC II based applications for
HRD, Pay roll, customer call logging, purchase module & inventory control for in-house end user support for
entire El Ajou group) .
Successfully managed IT projects for UNISYS customers & under GLOBAL bids of UNISYS at Saudi Arabia using
PMP knowledgebase. It included implementation of UBT Project for HSBC group on UNISYS
Software/Hardware platform during 1991-2001.
Coordinated Business Development activities for providing value-based and competitive solutions to clients,
involving 3COM, CISCO, outsourcing of Facility planning services, UPS/Generator sale & Network cabling
Prepared tenders, bids and quotations for UNISYS /NETWORK Products & integrated services in the role of Sales
Rep. This assignment fetches extra revenue as a profit center for turnkey project based solutions.
Preparation of maintenance agreements/ contracts/bids for post-warranty support & subsequent execution
with penalty clauses, to meet SLA & % uptime commitments
Liaised with vendors for technical purchases in time to ensure project execution of UNISYS turnkey solutions
e.g. Network cabling, Facility planning etc.
Independently prepared RFP for The Saudi British bank customer at two occasions worth US$3.5M &
Implemented ISO 9002 standard at UNISYS (unified Business processes comprising of three sister companies
including UNISYS at three geographic locations Riyadh, Jeddah & Al Khobar) with many official trainings on ISO
Gained valuable experience to represent El Ajou Group to external Auditors/for surveillance audits as
Aug’85 to Sept’89 with Tata UNISYS Ltd., Mumbai (India) as Customer Support Engineering Specialist
Corporate Headquarter, UNISYS, Pennsylvania, USA
Trained on Mainframe B1965 at Florida-USA & Hot-staged A-10 Mainframe at UNISYS, Los Angeles, USA.
Supporting UNISYS product range: CTOS/XE-520/530, Mainframe models B1955/ B1965/A3/A6/A10/ B6900 &
variety of very large range of peripherals (Printers, Tape drives, Fixed/removable hard disks, Terminals etc.).
Officiated many times as a customer services manager.
June’79 to Aug’85 with ECIL (Electronics Corporation of India Limited, Dept. of Atomic energy, Govt.
Enterprise), Mumbai as Sr. Customer Support Engineer
To provide pre-sales support, facility planning, installation, hardware/ system software maintenance at the
customer site mainly on equivalent of Mainframes DEC PDP-11/34 & PDP-8 & MOTOROLA 68000
Microprocessor based systems.
Trained on MAINFRAMES DEC PDP-11/34, PDP-8, Motorola 68000 based/Intel 8085 based computer Systems,
Band / Chain / Laser / Dot matrix printers, Vacuum type tape drives, 5.25” Floppy drives, M600L Documentation
card reader, PERTEC Brand Removable hard disk drives & variety of very large range of Peripherals.
Bachelor of Engineering (Electronics & Communications-Six years’ full-time integrated course) from
Gujarat University, Ahmedabad (India) in 1977.
o Certified in ITIL foundation course. Studied & informally trained in ITIL service/ support & ICT infrastructure
management from instructor of Al khaleej Institute, Riyadh.
o Trained in PMP (Project management) certification with 36 PDUs from PMI authorized training institute, Al
Khaleej Institute, Riyadh.
o ICRC (Introduction to CISCO Router Configuration): Training from the CISCO Authorized center FAST LANE in
April 1999 at Abu Dhabi, U.A.E.
o IRCA (International Register of Certified Auditors) Certified lead Auditor & internal Auditor for ISO 9002
o Training on , Migration from ISO 9002:1994 to ISO 9000: 2000 Standard.
o MCSE WINDOWS 2000 Track: Trained on Courses 2152 (Implementing MS Windows 2000 Professional &
Server), 2153 (Implementing a MS Windows 2000 Network infrastructure), 2154 (Implementing & Administering
MS Windows 2000 Directory services) & 1572 (Implementing & Managing MS Exchange Server 2000)
o MCSE NT 4.0 Track: Trained on Microsoft courses 688 (Internetworking MS TCP/IP on MS Windows NT 4.0), 803
(Administering MS Windows NT 4.0), 922(Supporting MS Windows NT 4.0 Core Technologies) & course 689
(supporting MS NT 4.0 Enterprise Technologies) from Microsoft authorized Training center. Also trained on
‘Windows NT Server 4.0 Advanced Topics”, Windows NT Server 4.0 Essential’ & Microsoft Exchange Server 5.5
o Microsoft ACCESS 2000: Trained on three courses “Beginning”, ‘Intermediate” & “Advanced’ level from Microsoft
Authorized Training centre
o UNISYS Brand Mainframes B1965, B6900 (Burroughs), A3, A10 & DEC Mainframes PDP 11/34 & PDP 8.
o UNISYS other systems: Servers, workstations,BTOS/CTOS operating system based Systems. Also, trained on
UNISYS Document processing systems like DP500, S40, S-305,DP31/DP35.
o BEST BRAND: UPS MODEL UT5K & GENERATOR MODEL UBS-48G
o Acquired certificate in Basic French language from the recognized institute at Riyadh.
o Information: Permanent member of IT professional bodies like IEEE/USA, Institute of Engineers, Australia.
Present Nationality/citizenship: Canadian (since 1995). Also, landed immigrant / Resident of Australia (1991-1995)
Canadian Passport Number: BA279905 (Valid up to 14TH APRIL, 2014)
Family : Spouse, two children
Work eligibility : Canada, Saudi Arabia, India, USA (TN visa category for Canadians only, stamped
at Canadian border with US job offer. No need for H1 visa)
Driving licence : Issued from Saudi Arabia (valid in GCC countries) & Canada
Religion : Hindu
Information : For Saudi Arabia based positions, release will be granted by present employer
References : To be furnished upon request