12th March 2013   1Communication in TeamsAna Margarida Barataabt@isep.ipp.pt
2PORTO: Best European destination in 2012
4
5               COMMUNICATION© Ana Barata
March 12th 2013                        6What?                                                      listening              ...
A DefinitionCommunication     is a process by which information is exchangedbetween individuals through a common system of...
Interpersonal Communication                              8
March 12th 2013   9
10
March 12th 2013   11
March 12th 2013   12
Communication_Barriers               Context   Communication                             Barriers Sender       MESSAGE    ...
March 12th 2013                          14 Communication?                                        channel failures        ...
Communication_BarriersThree types of barriers  Personal Barriers – culture, different codes, bad physical and/or   psych...
EFFECTIVECOMMUNICATION
Effective Communication Clarity of the message Appropriate communication channel Rapport between the sender and the rec...
Effective_CommunicationThe SENDER should:                                   The RECEIVER should: Always have in mind the ...
March 12th 2013   19
_Active Listening Don’t use too much    Use interjections time to speak                       Use non-verbal  Ask question...
Communication_Behaviour Styles Passive Aggressive Manipulator Assertive Passive/Aggressive
What is your STYLE?What type of COMMUNICATOR are               you?
TEST
ROLE-PLAY_Behaviour and CommunicationIn EachTeam_tight schedule to present the work_assign roles, create a difficulty_deci...
Communication_StylesBriefly, we may consider that… There are some performance styles and they consist in different  manne...
_Assertive Style Objective and clear Doesn’t allow anyone to take advantage of him/her Comfortable with face-to-face co...
3 steps for being ASSERTIVE Step 1: Listen and show your are understanding Step 2: Describe the facts Step 3: Say clearly ...
_It is ESSENTIAL to…Pay attention to your attitudes… Posture, voice tone, body language, how you deal  with your co-worke...
add a date   29
“You can accomplish nothing unless you      communicate effectively.”                            Professor John Kotter    ...
31HAVE FUN!
Ip mind-the-gap 2013-communication
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Ip mind-the-gap 2013-communication

  1. 1. 12th March 2013 1Communication in TeamsAna Margarida Barataabt@isep.ipp.pt
  2. 2. 2PORTO: Best European destination in 2012
  3. 3. 4
  4. 4. 5 COMMUNICATION© Ana Barata
  5. 5. March 12th 2013 6What? listening sounds interaction people writing messagebehaviour sender channel COMMUNICATION watching words rapport receiverlanguage feedback design speaking gestures signs code body language symbols understanding © Ana Barata
  6. 6. A DefinitionCommunication is a process by which information is exchangedbetween individuals through a common system of symbols, signs orbehavior. http://www.merriam-webster.com/dictionary/communication
  7. 7. Interpersonal Communication 8
  8. 8. March 12th 2013 9
  9. 9. 10
  10. 10. March 12th 2013 11
  11. 11. March 12th 2013 12
  12. 12. Communication_Barriers Context Communication Barriers Sender MESSAGE Receiver Code Channel Feedback
  13. 13. March 12th 2013 14 Communication? channel failures culture people stereotypes expectations selective lack of feedback perceptionprejudice BARRIERS behaviour background different language gossip noise technology tradition different styles meaning © Ana Barata
  14. 14. Communication_BarriersThree types of barriers  Personal Barriers – culture, different codes, bad physical and/or psychological condition of those intervening in the communication process, lack of listening habits...  Physical Barriers – noises in the channel, distance between sender and receiver, subway, cars honking…  Semantic Barriers – when a word or expression has different meanings, depending on the context.
  15. 15. EFFECTIVECOMMUNICATION
  16. 16. Effective Communication Clarity of the message Appropriate communication channel Rapport between the sender and the receiver
  17. 17. Effective_CommunicationThe SENDER should: The RECEIVER should: Always have in mind the  Listen purpose of the communication  Show that he/she is Avoid using double meaning listening words  Focus in the dialogue Adjust non-verbal language to the verbal language he/she is  Express his/her views, using arguments Consider the receiver’s  Make questions framework/ cultural background  LISTEN... Check if the message has been understood (ask for feedback) LISTEN...
  18. 18. March 12th 2013 19
  19. 19. _Active Listening Don’t use too much Use interjections time to speak Use non-verbal Ask questions language Don’t interrupt Give Feedback
  20. 20. Communication_Behaviour Styles Passive Aggressive Manipulator Assertive Passive/Aggressive
  21. 21. What is your STYLE?What type of COMMUNICATOR are you?
  22. 22. TEST
  23. 23. ROLE-PLAY_Behaviour and CommunicationIn EachTeam_tight schedule to present the work_assign roles, create a difficulty_decide on behaviour style of each character (aggressive, passive, handler, assertive, passive/aggressive)_role play!
  24. 24. Communication_StylesBriefly, we may consider that… There are some performance styles and they consist in different manners of approaching the interpersonal relationship. Everyone has characteristics of every style but there is one that prevails. The effectiveness of a style will depend on the situation it is applied in. Always using the same style of communication regardless of the situation favours interpersonal problems.
  25. 25. _Assertive Style Objective and clear Doesn’t allow anyone to take advantage of him/her Comfortable with face-to-face contact Is honest about himself and the others Tries to establish realistic compromises when there is disagreement Establishes reliable relationships
  26. 26. 3 steps for being ASSERTIVE Step 1: Listen and show your are understanding Step 2: Describe the facts Step 3: Say clearly what you think and feel
  27. 27. _It is ESSENTIAL to…Pay attention to your attitudes… Posture, voice tone, body language, how you deal with your co-workers … Believe in what you say and do (show conviction) Be serious about what you do or not THINK about what you say and do … Show that you can be trusted!
  28. 28. add a date 29
  29. 29. “You can accomplish nothing unless you communicate effectively.” Professor John Kotter (Harvard Business School)
  30. 30. 31HAVE FUN!

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