A DefinitionCommunication is a process by which information is exchangedbetween individuals through a common system of symbols, signs orbehavior. http://www.merriam-webster.com/dictionary/communication
Communication_BarriersThree types of barriers Personal Barriers – culture, different codes, bad physical and/or psychological condition of those intervening in the communication process, lack of listening habits... Physical Barriers – noises in the channel, distance between sender and receiver, subway, cars honking… Semantic Barriers – when a word or expression has different meanings, depending on the context.
Effective Communication Clarity of the message Appropriate communication channel Rapport between the sender and the receiver
Effective_CommunicationThe SENDER should: The RECEIVER should: Always have in mind the Listen purpose of the communication Show that he/she is Avoid using double meaning listening words Focus in the dialogue Adjust non-verbal language to the verbal language he/she is Express his/her views, using arguments Consider the receiver’s Make questions framework/ cultural background LISTEN... Check if the message has been understood (ask for feedback) LISTEN...
ROLE-PLAY_Behaviour and CommunicationIn EachTeam_tight schedule to present the work_assign roles, create a difficulty_decide on behaviour style of each character (aggressive, passive, handler, assertive, passive/aggressive)_role play!
Communication_StylesBriefly, we may consider that… There are some performance styles and they consist in different manners of approaching the interpersonal relationship. Everyone has characteristics of every style but there is one that prevails. The effectiveness of a style will depend on the situation it is applied in. Always using the same style of communication regardless of the situation favours interpersonal problems.
_Assertive Style Objective and clear Doesn’t allow anyone to take advantage of him/her Comfortable with face-to-face contact Is honest about himself and the others Tries to establish realistic compromises when there is disagreement Establishes reliable relationships
3 steps for being ASSERTIVE Step 1: Listen and show your are understanding Step 2: Describe the facts Step 3: Say clearly what you think and feel
_It is ESSENTIAL to…Pay attention to your attitudes… Posture, voice tone, body language, how you deal with your co-workers … Believe in what you say and do (show conviction) Be serious about what you do or not THINK about what you say and do … Show that you can be trusted!