Coursera CSCW Analysis - SI689


Published on

Coursera partners with universities and makes a few of those universities’ courses available online for free to the public. Students are not required to be formally registered at a school to enroll. What seem like a revolution to the education system also faces many challenges.

Published in: Education
1 Like
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Coursera CSCW Analysis - SI689

  1. 1. TeamCourseraChithra RamadossKathryn AndrewsOmkar ChandgadkarChuan-Che, Jeff, HuangAn Yang
  2. 2. Coursera§  A for-profit company that partners with top universities to offer courses online for free§  Provides courses in a wide range of topics§  Benefits millions of users in the future 1.9 million users (Nov. 2012)
  3. 3. Project ObjectivesGoal§  Improve learning experience on CourseraResearch Questions§  Why do students want to take a course?§  Why do students fail to finish a course?
  4. 4. Research Methods1.  Literature Review Also read blog posts from Lada Adamic and Dr. Chuck2.  Comparative Analysis3.  Interviews 3 professors, 5 students, 1 teaching assistant, 1 university liaison with Coursera, 1 from open.michigan
  5. 5. What Motivates Students?1.  Curiosity2.  Certificate3.  Self-improvementTo understand the whole picture, we interviewed withstudents, faculty and UoM liaison to understand theirmotivations
  6. 6. Certificate1.  An incentive for them to keep taking the course2.  Two users included a certificate on their resume3.  Some are suspicious about the usefulness of certificates §  Trust of the quality and level of the course §  Trust of the efficacy of student performance evaluation §  Identity and plagiarism problems Conflict: UM trusts GPA more vs. students and faculty want to improve the value of the certificate
  7. 7. CertificateHowever, UoM students want to gain knowledge morethan getting a certificate.”Knowledge would definitelyhelp [to find a job], but thecertificate would not, I think." U7
  8. 8. Self-ImprovementIs the system well-designed for people with thismotivation?Not really, a lot of students drop out of the courseWhy?
  9. 9. Self-ImprovementHighly self-motivated students finish the course"I am a goal-motivated person. If I set a goal, butcannot finish it, I would feel very sad." U7
  10. 10. Self-ImprovementPeople who just want to taste the course dropped out §  Lack of time §  Lack of peer pressure & support community
  11. 11. "I didnt do well on my natural language processingassignment, even if I spent very long time on it. Ichecked reddit to get help, but people there were in adifferent level. I could not find immediate help. Finally Idropped out of the course.", U6"Knowing my friend completed the Internet Historycourse motivated me to finish my course." U8
  12. 12. Can we improve the community experience to encourage them to finish the course?
  13. 13. Lack of Community Experience1.  Breakdowns in forums2.  Lack of communication with GSIs & faculty3.  Lack of awareness of other students4.  Lack of experts recognition5.  High barrier to initiate or participate in meetups
  14. 14. Breakdowns in Forums1.  Good things about forums §  diverse ideas, creative ideas2.  Directness of communication3.  Monitoring of forums §  flaming §  duplication of problems §  some important problems were ignored4.  Usefulness of forums §  they need to frame questions well §  students dont have time §  dead end questions
  15. 15. Lack of Comm. with GSI & Faculty 1.  Faculty and UM motivation for involvement in Coursera §  Reaching a wider audience with education §  Getting feedback about teaching methods 2.  However, faculty lacks time to participate in forums §  Faculty expects Coursera and students to manage forums §  Conflict: Students try to contact via email 3.  UM cannot use state funding to support out-of-state education
  16. 16. Lack Of Awareness 1.  People do not know who else is there in the shared space 2.  Awareness of other peoples performance encourages students to keep up with the course U8: "...I accidentally found out that one of my friends had also registered for the same course..."
  17. 17. Lack of Experts Recognition 1.  Diversity of community to help each other (translations, mentoring, sharing expertise) 2.  Students interested in translating the material in another language 3.  Students with diverse backgrounds can help each other 4.  Students who have taken the course previously can help current students
  18. 18. Barrier Initiating Meetups U7: "I would like to have a local discussion group but I dont think I would organize it." 1.  UM conflict : dont want to organize meetups. Students can do it by themselves if they feel the need to do so. 2.  No easy way to discover if there are others who live near your place
  19. 19. Design Implications1.  Incentivize users to encourage participation §  Provide reputation points §  Invite subject matter experts to be moderators §  Experts can be mentors Eg: Venture Lab2.  Build community experience §  More one-to-one communication (personal messages, chat) §  Awareness of other users presence and activity §  Promote peer learning and social interaction
  20. 20. Design Implications3. Strengthen community norms §  Encourage discussions about norms eg: "meta wiki" §  Create a communication backchannel to negotiate norms §  E.g.: escalate posts that are important but hidden4. Improve Trust §  In-person exams in the test centers
  21. 21. To sum it up..Students are interested in gaining knowledge thancertificatesFaculty love forums, students don’t have time to participatein itCoursera can do better to motivate studentsBuilding community experience can help provide a flair ofresidential experience