Amazon case x-x-5349850

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Amazon case x-x-5349850

  1. 1. Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Wednesday, September 15, 2010 5:28 PM To: Vegas Best Deals Item: HP Compaq Tablet PC tc4400 - Core 2 Duo T7200 / 2 GHz - RAM 2 GB - HDD 120 GB - GMA 950 - Gigabit Ethernet - WLAN : 802.11a/b/g, Bluetooth 2.0 EDR - TPM - fingerprint reader - Win XP Tablet PC - 12.1" TFT 1024 x 768 ( XGA ) Hi, I'm interested in purchasing this item but I just wanted to get some details. 1. I see it is described as "like new." Can you describe any/all instances of wear and tear or functionality issues I should know about? 2. Your listing says it comes with a docking station and a power supply. What about the required pen? What about backup installation software? Are there any pieces missing from this sale that would normally have come with the item when NEW? Thanks in advance, I hope to hear from you soon! Re: Product details inquiry from Amazon customer [Amazon Buyer] From: Vegas Best Deals Sent: Thursday, September 16, 2010 9:09 AM To: [Amazon Buyer] Sorry for the delay in getting back to you, very busy last few days. This HP Tablet notebook is in excellent condition. Comes with everything as described, I will include a new notebook bag to go with it, I will get back to you in a couple of days with pics, I have some just cant find them, also it does include the digital pen. This is a very nice laptop. Thank you for your interest. Mike Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Thursday, September 16, 2010 1:07 PM To: Vegas Best Deals No worries on the pictures. Sounds like a fair deal so if anything is that dire upon arrival we'll discuss return/refund if it comes to that. BUT, I don't think it will so I went ahead and made the purchase.
  2. 2. I elected the Expedited Shipping so let me know when you plan to ship and when you have some tracking information for me. Sound good? Re: Product details inquiry from Amazon customer [Amazon Buyer] From: Vegas Best Deals Sent: Thursday, September 16, 2010 2:35 PM To: [Amazon Buyer] Thank you for your order, I will ship out tomorrow morning. I will email you with the tracking information at that time. Thank you again, I hope you enjoy the Laptop/Tablet. I would appreciate your positive feedback if everything is as described. This is a very nice Tablet laptop, everyone in our office wanted it for themselves! Thank you again! Mike Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Friday, September 17, 2010 3:35 PM To: Vegas Best Deals Howdy, did you get some tracking info for me today?? Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Tuesday, September 21, 2010 2:57 PM To: Vegas Best Deals Mike- The computer arrived yesterday and I opened it up this morning. The physical condition of the device seems top-notch. However, there are some massive functionality issues and I just don't know how to proceed. Here are the details... I started up the machine and found that it could not connect to the internet or play sounds. In fact, windows did not seem to be communicating with those devices at all.
  3. 3. So, I plugged my wired ethernet connection into the computer and ran "windows update" hoping that it was just a matter of installing some drivers/updates. The updates downloaded and partially installed and the computer prompted me to restart to complete the update process. After restarting, the Windows 7 logo did not appear. Instead, I got a window saying that Windows could not be started but that it would try to repair itself. After watching a progress bar for about 10 minutes, the computer said it could not repair itself and thus could not start windows, and gave me the option to report the problem to Microsoft (which I did) and restart to try the repair again. I viewed the error report and it said a bunch of things I don't understand. I did see something about "corrupt file". So, I restarted, it tried again to repair itself to no avail, and I got a similar message, this time saying something about "missing OS file". I called up my local computer repair shop. The only suggestion they had was to bring the computer in for a full wipe/re-install for a fee of $120. I told them I could not spare $120 as I had just used all my disposable income to by the computer in the first place! (When I started this endeavor I only wanted to spend about $300). They suggested I ask you if you would be willing to pay for the repair service and to contact you for your thoughts. If you needed video proof of the malfunction I can upload some photos. Let me know what you think because I really don't want to have to return this item! ~[Amazon Buyer] Re: Product details inquiry from Amazon customer [Amazon Buyer] From: Vegas Best Deals Sent: Tuesday, September 21, 2010 3:15 PM To: [Amazon Buyer] Good afternoon [Amazon Buyer], I am sorry to hear about the issues you are having with the HP! The only option I can offer to you is to return the item, and after receiving it, we will issue you a refund. I apologize for any inconvenience, we strive to offer only the best products that we come across as you have seen in the quality of condition of this HP Tablet. It sounds like a software issue. It may have been jarred in the shipping as we tested it prior to sending it out to you and it was working fine, in fact there are about 4 people here that want to buy it but you were first to act. Again thank you for the notice on the problems with the HP. I can only hope that we can serve you better in the future!
  4. 4. Thank you Mike Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Tuesday, September 21, 2010 5:11 PM To: Vegas Best Deals Will your refund also include my cost to ship it back to you? Re: Product details inquiry from Amazon customer [Amazon Buyer] From: Vegas Best Deals Sent: Tuesday, September 21, 2010 6:59 PM To: [Amazon Buyer] Please send wraped in original packaging US Post office first class Not Priority and I wlll refund the shipping please include the receipt Thank you Mike Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Wednesday, September 22, 2010 7:27 PM To: Vegas Best Deals Mike- Just a heads up, I came down with a bad cold this morning so it may be a little bit before I get that computer shipped out. Let me know if this will be a problem for any reason. ~[Amazon Buyer] Re: Product details inquiry from Amazon customer [Amazon Buyer] From: Vegas Best Deals Sent: Wednesday, September 22, 2010 8:49 PM To: [Amazon Buyer] Sorry to hear your under the weather I would like to get it by the end of next week if you cam manage, I want to get it back to the seller to me that I was helping out, but if you have a problem just let mr know. At this point I want to keep my cost down with the return shipping as my margin on this item is very low. Either way I wish you a speedy recovery, there is nothing other than family more important than our health. Let mr know if there is anything else I can do to help Best regards Mike
  5. 5. Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Wednesday, September 22, 2010 9:02 PM To: Vegas Best Deals Oh it will be back by then. If I have to bump up the shipping to make sure of that I WILL PAY THE DIFFERENCE and you can just refund the payment and whatever you deem a "standard shipping" rate. Also, since I've just been stuck in bed, I ran some diagnostics on the computer today. It passed all the memory tests (yay) but it did find a bad sector on the hard drive. I ran a repair function and it was successful but still no luck getting in to windows = Now, the machine just starts, loads the hp startup screen and then says "a disk error occurred, press ctrl+alt+del to restart." I talked to the computer repair store again, they said it's $120 only IF they fix it. The cost to look at it is only $50. Again, this computer seems like such a sweet item that I think it is worth to ME (don't worry, not you) to risk the $50 and just see what the pros have to say. Sound good? Thanks for your understanding and kind words in the previous message! Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Wednesday, September 22, 2010 9:08 PM To: Vegas Best Deals PS - according to what I've found online the "disk error" could be due to something as simple as a loose HDD connection inside the unit (as you said earlier, possibly jarred in shipping). But I'll see what the repair shop says and report back to you. Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Friday, September 24, 2010 9:41 AM To: Vegas Best Deals Mike- Did you get my last message? I didn't want to take the computer to the repair shop without your approval. To sum things up, here's where we're at:
  6. 6. Option 1 A. I (not you) would pay $50 to have the repair shop try and fix the computer. B. If it works, I (not you) pay them another $70, walk home happy with a working computer, and send you a message saying I'm keeping it. C. If it doesn't work, I ship it back to you and you refund my initial purchase price plus the new shipping (which will be included on a receipt) and I will send it in the manner you requested in a previous message. D. If it is getting close to the end of next week, I will use an expedited shipping method and you would only have to refund the original purchase price + whatever you deem a standard (not expedited) shipping rate. OR Option 2 A. For whatever reason you do not want me to bring the computer to the repair shop and I will proceed with option 1-C above. Let me know what you think because the repair shop closes for the weekend in 5.5 hours! ~[Amazon Buyer] PS - I'm feeling a little better as of this morning. I'd say I'm at about 60% right now... much better than the 20% from a few days ago. Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Wednesday, September 29, 2010 2:44 PM To: Vegas Best Deals Mike- I shipped the package today and it should arrive in one week. I did not pay for tracking information to keep your cost down. Since you hadn't replied in some time, I took the computer to the repair shop to see if it could be salvaged. Everything checked out fine except the motherboard. They said the video card portion of the motherboard was bad and that the whole board would need to be replaced. He didn't even bother quoting me a price to replace it. He just said it would be too expensive for a tablet model and that "I got screwed." I'm sure that is open to interpretation and in communicating with you I believe that you thought you were selling me a WORKING product. Ultimately, like I said, the package is on its why to you and should arrive in one week. Here are the totals for the refund we discussed: $404.41 (original cost/shipping) + $21.14 (today's shipping, receipt is inside package!) = $425.55
  7. 7. If you wanted to take responsibility for the bad motherboard, I also included the receipt/evaluation from the repair shop inside the package. I would appreciate any compensation you deemed fair, but I understand you are not bound in any way to do so. $404.41 (original cost/shipping) + $21.14 (today's shipping) + $54.38 (repair evaluation) = $479.93 I'm sorry this particular sale did not work out! It was nice working with you and best of luck in the future, ~[Amazon Buyer] Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Friday, October 1, 2010 6:40 AM To: Vegas Best Deals Sir, Could you please reply to my (many) previous attempts to contact you? You're really making me nervous about the reliability of this transaction. Re: Product details inquiry from Amazon customer [Amazon Buyer] From: Vegas Best Deals Sent: Friday, October 1, 2010 9:54 AM To: [Amazon Buyer] Sorry for your confusion, as I have only received the one email to reply to stating that you have shipped back the computer, and that you decided to take it to a repair shop. As you may recall the first time you stated that you had a problem and asked if would pay for a repair person to look at it, I indicated that the only option I could offer was for you to send the HP tablet laptop and docking station in a computer case back to me for a refund. You then emailed me to state that you really liked the HP and decided to take it to a repair shop on your own, and later after shipping sent me a note asking if I would consider paying some or all of the repair costs. The problem that I have right now is that this laptop was in perfect working condition when it was shipped to you, as WE TEST AND RETEST every item we sell on Amanzon.com BEFORE we ship it out, otherwise we would never ship it out. You stated that there is some sort of motherboard or video card problem, and at this point how do I know wheater you or your repair person did some damage to the HP? I will have a professional repair shop inspect this laptop when I receive it, and I will let you know what they find. As I stated before this was a perfectly good in NEW condition HP Tablet Laptop when it was shipped to you. You do not have any reason to worry about my getting back to you on as you stated in your last email to me, unless you or your repair person have caused the damage to the HP.
  8. 8. Sincerely Mike Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Friday, October 1, 2010 11:35 AM To: Vegas Best Deals Mike, I'm glad that you test your devices before sending them, but from day one I told you the computer was not even aware that a wireless card or sound device was connected to the computer. I also told you that I plugged in an ethernet cable to connect manually and run windows update in case it was a driver issue. I also told you that the computer could not even successfully enter windows after this attempt to update. (Thankfully Amazon has records of all these exchanges.) Now I gave you every benefit of the doubt the whole way which is why I was willing to pay the cost to have it professionally looked at because I trusted you when you said it was a functioning item. I emailed you on the 22nd to ask if this "sounded good" and you never replied since then. Since you weren't responding and I wanted to get the computer back to you ASAP (as we discussed), I took the computer in to be looked at - again, if it was in such good condition, it must be a simple fix, right? It was only after the repair shop (which has been in business since 1981) said that "I got screwed" because you sold me a computer with a bad motherboard that I thought "maybe this guy would like to take some responsibility for this because the item was clearly not in the condition promised at purchase." That's the only reason I offered you to pay the diagnostic bill. In addition, even if the problem was caused in the span of trying to run windows update, maybe that's because the computer was originally built for Windows XP. That's apparently what it shipped with as that's what the service tag on the bottom of the computer said. So, if you would like to take it up with whoever you got the computer from, or whoever installed the new HDD the shop told me about, or whoever put Windows 7 on an XP machine or whoever was responsible for the computer arriving in poor-working order, or even the repair shop itself (716-633-1088 job #3337) - that's fine with me. What's not fine is you taking the tone of blaming me when all I wanted was to purchase the device I was promised. I can assure you my plan was not to order an item, have it not work, spend two days researching "disk errors" on the internet, pay a diagnostic fee, send it back and then HOPE TO BREAK EVEN - yea... what a great scheme. I've already wasted enough of my time because the device you sent me did not work - plain and simple. If it's in as good a shape as you said it was, you should have no problem selling it again and it's on it's way back to you. For now, at the very least, I would appreciate
  9. 9. you refund my purchase cost and the new shipping as soon as possible. I included all necessary receipts so you can look them over as you like. Thank you, ~[Amazon Buyer] Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Monday, October 4, 2010 8:52 PM To: Vegas Best Deals So... it's been over 72 hours and no reply. Still think I shouldn't be concerned with your responsiveness? ===New Point #1=== On September 22nd at 8:49 PM you wrote me a very nice message hoping for me to feel better. Thirteen minutes later (September 22nd at 9:02 PM) I said that I was willing to take the computer in for repairs and pay the bill myself. I said "...this computer seems like such a sweet item that I think it is worth to ME (don't worry, not you) to risk the $50 and just see what the pros have to say. Sound good?" Clearly you received this message since three days ago you wrote: "You then emailed me to state that you really liked the HP and decided to take it to a repair shop on your own..." And yet, you did NOT reply. If you had an issue with me bringing in the computer for repairs, you probably should have WRITTEN ME TO SAY SO. But you did not, even after I requested your input AGAIN on the 24th at 9:41 AM, stating: "Did you get my last message? I didn't want to take the computer to the repair shop without your approval." So, if you want to withhold my refund and make me take this to an Amazon dispute, be aware that Amazon has the records of our communications which illustrate your lack of responsiveness and recent lack of willingness to take responsibility. ===New Point #2=== On September 22nd at 9:08 PM I wrote "according to what I've found online the 'disk error' could be due to something as simple as a loose HDD connection inside the unit (as you said earlier, possibly jarred in shipping). But I'll see what the repair shop says and report back to you." Funny you didn't take this opportunity to mention that the HDD was installed relatively recently and WITHOUT being properly screwed in (as per the repair shop. Again, please feel free to call them to verify this as I will gladly ask Amazon to. 716-633-1088 job #3337)
  10. 10. ===New Point #3=== As I stated before, the computer should reach you roughly on Wednesday. However, it sounds like you'd like to withhold my refund and make us both wait on an opinion from a second professional. I have to wonder what the point of that is. I've already communicated to you quite clearly that the computer had and has "massive ... issues" (Sept 21st, 2:57 PM). So when your professional finds these massive issues... I'm curious how you expect that will absolve you of the responsibility? ===New Point #4=== In my original request for a refund I forgot to add the original shipping cost. Which means the accurate totals are: $420.40 (purchase & 1st shipping) + $21.14 (2nd shipping) + $54.38 (repair - ONLY IF you felt like taking responsibility for the condition of the computer. I have no way to enforce this and I understand that perfectly.) = $441.54 (no repair cost) or = $495.92 (with repair cost) ------ That's all for now. I know you said you hadn't received some of my messages (even though that is inconsistent with your response in New Point #1) but I can assure you Amazon will see that I sent them. In addition, according to Amazon's Problems with Sellers information: "Sellers are required to have valid e-mail addresses; sellers who do not are violating our Participation Agreement and terms of service." So I'm afraid ignorance won't be a valid excuse. Please respond in a timely manner. Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Monday, October 4, 2010 8:55 PM To: Vegas Best Deals Please be sure to read the 2nd (seemingly duplicate) message all the way to the end. I spent so long writing it that my session timed out and it cut off the last few paragraphs. Luckily, I'm making a backup of all our communications - so I was able to simply cut & paste the complete message. Thank you, ~[Amazon Buyer] Re: Product details inquiry from Amazon customer [Amazon Buyer] From: Vegas Best Deals Sent: Wednesday, October 6, 2010 9:28 AM To: [Amazon Buyer]
  11. 11. I received the HP and docking station this morning, I will take it to my computer repair specialist today, as when I powered it up it does not display anything. He will advise me on the matter and I will get back to you. I have no problem refunding your purchase price and a fair price for shipping back to me, I must first make the determination that the laptop was not damaged by you or your tech who probably opened up the laptop to examine the motherboard, and if not done properly can cause damage to the laptop. I only take these measures which I consider fair since the laptop was in perfect working order prior to shipping to you. I will respond back to you in a few days, once my tech has done his testing. Regards Mike Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Wednesday, October 6, 2010 9:57 AM To: Vegas Best Deals Why are you avoiding addressing my (many) points? They are pertinent to this situation no matter who poorly they reflect on you. If you refuse to address these points or take nearly 5 days to reply this time, I will gladly begin the dispute process as I'd like my money back. I shouldn't have to wait for YOUR interpretation of reality for that to happen. You were the seller. You have to take responsibility. By saying the HP could have been damaged in opening, you have a good point - so maybe you should address the fact that you opened it up to install a different hard drive. Or installed an OS that didn't originally come with the computer. Again, keep ignoring these facts and I'll simply begin the dispute process IMMEDIATELY. A-to-z Guarantee Claim Form: Claim Submitted Your A-to-z Guarantee claim has been submitted. Most claims are resolved within 14 days. If the seller directly resolves your problem, or if the product eventually arrives, please let us know by replying to the claim confirmation e-mail we have just sent you. Your A-to-z Claim Order #: 102-4972106-5349850 Date filed: October 6, 2010 Expected resolution date: October 20, 2010 Item Details: 1 of HP Compaq Tablet PC tc4400 - Core 2 Duo T7200 / 2 GHz - RAM 2 GB - HDD 120 GB - GMA 950 - Gigabit Ethernet - WLAN : 802.11a/b/g, Bluetooth 2.0 EDR - T, ordered from Vegas Best Deals Reason for claim: Order contained incorrect/defective/damaged items - Item defective during first use
  12. 12. Claim Details: The fastest/easiest way for you to learn the entirety of the situation would be to read our communications via Amazon's messaging service. One-hundred percent of our communications have been via that service. I have made an easy to follow documentation of our exchanges and uploaded it to my webspace here: [removed URL] Please feel free to verify all text in that document against the original messages that you should be able to view on your end. I can also supply a scan of a receipt from a computer repair shop that I had take a look at this item and confirm its defects. Just let me know! Thank you for your time & effort and I hope to hear from you very soon. ~[Amazon Buyer] Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Tuesday, October 12, 2010 11:02 AM To: Vegas Best Deals Mike- Amazon says there is a refund on its way to me. 1. Is this coming from your bank account or theirs? 2. Is this because my Amazon dispute stepped in and enforced the defective equipment or because your repair guy backed up my information? I know replying isn't really your thing but, I'd appreciate some answers. Especially since we're getting close to the 10-day maximum allowance for seller responses. I'd still like to be able to leave decent feedback at the end of all this if possible. ~[Amazon Buyer] Re: Product details inquiry from Amazon customer [Amazon Buyer] From: Vegas Best Deals Sent: Tuesday, October 12, 2010 12:10 PM To: [Amazon Buyer] I requested the refund and submitted it to Amazon. It is charged to my account with them, but how they refund to you is up to them. My Technician indicated that he has concerns
  13. 13. with whomever opened the laptop and what they did. His concern is that the laptop was working perfectly with no issues, in fact he had it running overnight as a final inspection and testing. I sent to you a great laptop, and received back a non-working laptop. I am not one to point fingers, but those are the facts in this case. Your refund sent by me is final. I wish you good luck in finding a laptop that suits your needs. Thank you Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Tuesday, October 12, 2010 3:03 PM To: Vegas Best Deals "My Technician indicated that he has concerns with whomever opened the laptop and what they did." So, I guess he should talk to you about that post-factory hard drive and operating system? "I sent to you a great laptop ..." That's funny, aren't those supposed to work when you turn them on? "I am not one to point fingers, but those are the facts in this case." Actually, I sent you a laundry list of facts and you chose avoid addressing any of them. Innocent people have nothing to hide. Building off of that, are you willing to give me the name and phone number of your technician? I was open enough to give you the information for mine and I would love to speak to this individual about the details of this case. Thank you for your minimal cooperation. I will most likely take that minimal effort as reason enough to not leave any feedback. Though your unwillingness to accept responsibility would certainly merit a negative response, I am not out to get you, so we'll just let bygones be bygones. Again, I'm sorry things played out the way they did. I entered this transaction with nothing but positive thoughts. Re: Product details inquiry from Amazon customer [Amazon Buyer] From: [Amazon Buyer] Sent: Wednesday, October 13, 2010 2:24 PM To: Vegas Best Deals Once again, your silence is only incriminating = Please simply tell me the name, company name, and phone number of the technician you worked with and I will leave you be.
  14. 14. I'd really like to refrain from negative feedback but your lack of cooperation isn't giving me much reason to. Re: Product details inquiry from Amazon customer [Amazon Buyer] From: Vegas Best Deals Sent: Wednesday, October 13, 2010 2:34 PM To: [Amazon Buyer] This issue is closed.

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