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Finding Empathy in Diabetes Product Design - Joe Cafazzo at the 2015 DiabetesMine Innovation Summit

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A rousing overview of what industry is doing to address Usability in diabetes product design by Human Factors expert Dr. Joseph Cafazzo of the Centre for eHealth Innovation in Toronto -- presented at the 2015 DiabetesMine Innovation Summit at Stanford.

Published in: Health & Medicine
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Finding Empathy in Diabetes Product Design - Joe Cafazzo at the 2015 DiabetesMine Innovation Summit

  1. 1. FINDINGEMPATHY: Navigatingpastthedarkside
 ofhealthtechnologydesign @JosephCafazzo PhD PEng
  2. 2. 2013 BEST JOBS 1. ACTUARY 2. BIOMEDICAL ENGINEER 3. SOFTWARE ENGINEER 4. AUDIOLOGIST 5. FINACIAL PLANNER
  3. 3. EMPATHY in design
  4. 4. TheInsulinPump Whyisn’ttheadoptionhigher?
  5. 5. TheInsulinPump Whyisn’ttheadoptionhigher? “letting go” Todres et.al, 2010
  6. 6. TheInsulinPump Whyisn’ttheadoptionhigher? “accountability” Todres et.al, 2010
  7. 7. TheInsulinPump Whyisn’ttheadoptionhigher? “…onamachine” Todres et.al, 2010
  8. 8. TheInsulinPump Whyisn’ttheadoptionhigher? DESIGN Todres et.al, 2010
  9. 9. TheInsulinPump Whyisn’ttheadoptionhigher? “Ithoughtitwasmoresophisticated" Dutil and Cafazzo, 2015
  10. 10. TheInsulinPump Whyisn’ttheadoptionhigher? “I’mwaitingforthemtogetbetter” Dutil and Cafazzo, 2015
  11. 11. TheInsulinPump Whyisn’ttheadoptionhigher? “Idon’tlikehowtheylook" Dutil and Cafazzo, 2015
  12. 12. CGM Whyisn’ttheadoptionhigher? Dutil and Cafazzo, 2015
  13. 13. CGM Whyisn’ttheadoptionhigher? Dutil and Cafazzo, 2015 ”… it’s frustrating”
  14. 14. EMPATHY in design
  15. 15. BUILD CONCEPT EVIDENCE EVALUATE DESIGN EMPATHY in design
  16. 16. BUILD CONCEPT EVIDENCE EVALUATE DESIGN EMPATHY in design USABILITY
  17. 17. • Representative users • Realistic scenarios • Think-aloud protocol • Record video & audio • Qualitative & quantitative Usability TestingEVALUATE
  18. 18. “Modern Times”, United Artists 1936
  19. 19. Human factors engineering process for medical devices 18 Source: ANSI/AAMI HE75:2009 Combo ProductsUser GroupsPreMarket Review Draft Guidance
  20. 20. How do we prevent error?
  21. 21. THEFDA SAFETYvsUX
  22. 22. INSULIN PUMP USABILITY TEST
  23. 23. INSULIN PUMP USABILITY TEST VIDEO (placeholder)
  24. 24. Whyisn’ttheadoptionhigher? Dutil and Cafazzo, 2015 ”… it’s frustrating”
  25. 25. Design MATTERS Avoid HUMAN FACTORS at your peril
  26. 26. FINDINGEMPATHY: Navigatingpastthedarkside
 ofhealthtechnologydesign @JosephCafazzo PhD PEng

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