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Managing systems change @ LSE

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The implementation of Alma and Primo as Library systems at LSE, and the accompanying process changes

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Managing systems change @ LSE

  1. 1. Managing systems change @ LSE Anna Grigson, Head of Collection Services Group
  2. 2. Systems change @ LSE Alma & Primo • Requirements review, Summer 2012 • Tender and selection, July – September 2013 • Implementation, January – August 2014
  3. 3. Managing the change • Managing process change • Managing people through change
  4. 4. Managing process change Challenge 1 = Out with the old  How things are done in Voyager  How things are done
  5. 5. Managing process change Challenge 2 = In with the new  Software  Service
  6. 6. Managing process change The LEAN approach • As Is process review
  7. 7. System requirements • One integrated front-end interface • One unified back-end system
  8. 8. Managing process change The LEAN approach • As Is process review • Critical To Quality (CTQs)
  9. 9. Managing process change The LEAN approach • As Is process review • Critical To Quality (CTQs) • Value vs waste
  10. 10. Managing process change The LEAN approach • As Is process review • Critical To Quality (CTQs) • Value vs waste • Could Be process review
  11. 11. Managing people through change Managing change workshops • Managing my team through change • Managing myself through change
  12. 12. Managing people through change Staff-driven process change • Staff trained as Business Change Champions
  13. 13. Managing people through change Staff-driven process change • Staff trained as Business Change Champions • All staff invited to Process Review workshops
  14. 14. Managing people through change Staff-driven process change • Staff trained as Business Change Champions • All staff invited to Process Review workshops • Outcomes shared
  15. 15. Managing systems change @ LSE It’s an ongoing process …
  16. 16. Questions? Anna Grigson Head of Collection Services Group a.c.grigson@lse.ac.uk

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