PHONE SUPPORT IN CANVASALWAYS BE SMARTER THAN THE PEOPLE WHO CALL YOU
WHY DO WE NEED PHONE SUPPORT ANYWAY, ISN’T THERE A GUIDE FOR THAT?You can spend all the time and money you want onwriting and providing good documentation, but youare still going to need to be prepared to walk peoplethrough even the most basic steps in Canvas.Humans just seem to be innately averse to any sort ofwritten instructions, even when they have a lot ofpictures.
WHAT TO DO FIRST• Set up a blank course in Canvas to test things in• See what your options are for Demo students in your course• Import or build some basic content in the demo course
BENEFITS OF A DEMO COURSE• A demo course gives you the ability to test features without having to worry about breaking something in a live course.• Which means that when you get a call about how a graded discussion works, you can quickly set up a graded discussion without affecting live students in a live course.
COMMON QUESTIONS• Extra Credit• Moderating a quiz• Weighting assignments• Adding TAs• Giving extra points on an exam• Viewing quiz results for the whole class• Assigning a final letter grade• Hiding items from students
EXTRA CREDITThere are two ways to provide extra creditdepending on whether assignment groups areweighted and whether the extra credit is from anassignment or a quiz.
BASIC EXTRA CREDITTo create an extra credit assignment, you simplymake an assignment that is worth zero points. Keep inmind that this only works for assignments and not forquizzes. This also only works if there are no weightedassignment groups.
EXTRA CREDIT – WEIGHTED ASSIGNMENT GROUPSTo have extra credit available in a course withweighted assignment groups, you need to set up anew assignment group and weight it above the 100%total in the course. Most extra credit groups are worthanywhere from 1%-5% of the grade.
EXTRA CREDIT QUIZZESExtra credit quizzes are handled the same way thatweighted groups are handled. You put the extracredit quiz in an assignment group that is weightedabove 100% of the total.