Jenn b integrating techw_admin tasks apr22_2010pptshowcase
Jennifer BabcockApril 28, 2010
Outdated technology Purchasing, e-mail, payroll Lack of reference materials Lack of accessibility to information Few subject matter experts Verna’s stone tablets Where to start? Purchasing system
Technical skills Digital immigrants and Digital natives Access to information in a 2/7 operation Who? When? How?
Andragogy Adults are self-directed learners Take responsibility for own learning Need to apply learning immediately Task focused Seek out knowledge when needed
Interactive computer based tutorials Three versions:
Identified group to evaluate 30 employees 24 responses Varied experience levels Distribution On-line survey evaluation tool
100% can now successfully complete on own 71% “much more comfortable” 100% would recommend to others Pre and Post Pre: 54% required assistance Post: 92% indicated now handle independently 54% prefer quiz format 33% typed instructions 13% without quiz
Human factor Change management challenge People want and need tools and information Technical issues Placement System functions No assumptions Assessment is vital!
To all that have supported me bothprofessionally personally over the past three years. I would not be here without you.