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Delhi Metro Rail Corporation-Phase III

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Stakeholder Management

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Delhi Metro Rail Corporation-Phase III

  1. 1. October 26, 2013 BEHAVIOURAL SCIENCE FOR STAKEHOLDER MANAGEMENT Stakeholder Analysis of DMRC Phase – III
  2. 2. GROUP MEMBER NAME Amurtya Aggarwal Archana Veeramachaneni Ashita Jain Mragank Narula
  3. 3. INTRODUCTION • Who is a Stakeholder? • What is Stakeholder Analysis?
  4. 4. DMRC Phase – III
  5. 5. Background • Delhi Metro is a rapid transit system serving the National Capital Region of India. • The DMRC is a Joint Venture of the Delhi Government and the Central Government. • Cabinet approvals have been obtained for 2 new lines and 5 line extensions, totaling 140 km.
  6. 6. Objectives and Benefits • Identify the stakeholders and their impacts • Assess the interests of these stakeholders • Use the opinions of the most powerful stakeholders to shape our project • Gaining support to help us win more resources • Anticipate peoples’ reaction to our project
  7. 7. Sources of Identification of Stakeholders • Ms. Tripta Khurana – Former Chief Architect of DMRC • Prof. K.T Ravindran – Former head of DUAC • Mr. Anuj Dayal – Chief Manager, Corporate Communication Wing, DMRC • DMRC Website • RITES Report on SIA
  8. 8. MIND MAP
  9. 9. LIST OF STAKEHOLDERS • Primary:
  10. 10. LIST OF STAKEHOLDERS • Secondary:
  11. 11. • Consultants: • Contractors:
  12. 12. LIST OF STAKEHOLDERS • Tertiary and Other:
  13. 13. Funding Pattern LOAN FROM IIFCL 1% PROPERTY DEVELOPMENT BY DMRC 4% INTEREST FREE SUBORDINATE DEBT FROM CENTRAL TAXES 11% INTEREST FREE SUBORDINATE DEBT GRANT BY DDA FOR LAND 4% 4% PHASE-III FUNDING GOI EQUITY 11% JICA LOAN @ 1.4% (INCLUDING IDC) 53% GNCTD EQUITY 10% INTEREST DURING CONSTRUCTION(IDC) 2% Estimated Cost = Rs. 35,242 crores (US$ 6.36 Billion)
  14. 14. Funding Contribution JICA Govt. DMRC
  15. 15. Contractors are Partners L&T Pratibha JV ITD JV Metrostroy- Era JV Sam (India) Built Well Pvt. Ltd Arvind Techno Engineers Pvt. Ltd. J. Kumar Infraprojects Ltd H.R.Builders (Engineers & Builders) MBL Infrastructures Ltd.
  16. 16. Stakeholder Interests/Expectations STAKEHOLDER ANALYSIS GRID Importance to Success
  17. 17. ENGAGEMENT PLANNING STEPS • STEP 1 – SCOPE Collaboration and Conflict Matrix ‘CLIP’ Indicator
  18. 18. Collaboration & Conflict Matrix
  19. 19. CLIP Indicator PIL = Dominant PI = Forceful PL = Influential IL = Dormant P = Concerned I = Vulnerable L = Marginal
  20. 20. ENGAGEMENT PLANNING STEPS • Step 2 – ACT Operational Engagement Plan Strategic Engagement Plan
  21. 21. Operational Engagement Plan
  22. 22. Strategic Engagement Plan
  23. 23. ENGAGEMENT PLANNING STEPS • STEP 3 – EVALUATE Engagement Evaluation Strategy
  24. 24. Engagement Evaluation Strategy
  25. 25. ENGAGEMENT PLANNING STEPS • STEP 4 – LEARN Engagement Learning Strategy
  26. 26. Engagement Learning Strategy THEORETICAL UNDERSTANDING THROUGH: Minutes of the Meetings PROJECT PLANNING: INTERPERSONAL SKILLS: Tracking Newspaper Articles Team Work via Comparative Study Regular Contact with DMRC Officials Weekly Updated Reports Stakeholder Analysis Tool Considering the Views of All Stakeholders DMRC Website Corporate Video of DMRC Classroom Lectures CLIP Indicator Creative Approach to Show the ‘Big Picture’
  27. 27. STAKEHOLDER ACTION PLAN ISSUES ACTIONS MCD and NDMC taking a back step DMRC should explicitly convey their role. No proper legal codes followed DMRC should follow the Indian Penal Code Manipulation of Media Media should be more specific about their information No rules and regulations followed to approve tenders Clients should be well informed about such rules Conflict of interest with DUAC DMRC and DUAC should meet halfway Low compensation to the land owners Monetary compensations + Fringe benefits and Perquisites NFPA’s evacuation plan is not practical Time for such evacuation must be extended DMRC compromised the city in terms of architecture Focus should shift from political intervention to convenience Too much authority leads to noncompliance with local norms DMRC should adjust their guidelines according to the public norms

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