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Building Your Business Is Our Business


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Find out how Call Smarter, Inc. can help you build your contact center business!

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Building Your Business Is Our Business

  1. 1. Building You Business is OUR Business Call Smarter, Inc.
  2. 2. What is Call Smarter, Inc.? <ul><li>Call Smarter, specializes in finding contact center campaigns/projects for contact centers (vendors) </li></ul><ul><li>We offer unbiased assistance to both clients and vendors </li></ul><ul><li>We have extensive experience in the industry and use this to bring business to our vendors </li></ul>
  3. 3. So How Can Call Smarter, Help Your Company? <ul><li>Using our key contacts with clients, we can find you programs that you can excel with! </li></ul><ul><li>Save you time and money searching for new clients. </li></ul><ul><li>Save you money on advertising efforts </li></ul><ul><li>Personal assistance with issues and contract negotiations </li></ul>
  4. 4. Types of Programs We Work With <ul><li>Inbound </li></ul><ul><li>Outbound </li></ul><ul><li>Interactive </li></ul><ul><li>Sales </li></ul><ul><li>Lead Generation </li></ul><ul><li>Order taking </li></ul><ul><li>Technical Support </li></ul><ul><li>Surveys </li></ul><ul><li>Direct Response </li></ul><ul><li>Customer Service </li></ul><ul><li>Appointment Setting </li></ul><ul><li>Market Research </li></ul><ul><li>Back Office Processing i.e. Data Entry, Transcription, Research etc. </li></ul>
  5. 5. What is the Vendor’s Role? <ul><li>Vendors should be upfront explaining concerns within their center </li></ul><ul><li>Be open about programs that you do not want to take </li></ul><ul><li>Consider suggestions from the broker </li></ul><ul><li>Respond to Referrals quickly </li></ul><ul><li>Be able to provide information as needed </li></ul><ul><li>Communication is Key! </li></ul>
  6. 6. What to Expect from Call Smarter, Inc.? <ul><li>Courteous, knowledgeable and experienced </li></ul><ul><li>Ready to work with you to build your business </li></ul><ul><li>Dedicated to help you </li></ul><ul><li>Honest feedback </li></ul><ul><li>Willingness to assist in areas you may need consultation </li></ul>
  7. 7. What Not to Expect <ul><li>Contracts to be made for you </li></ul><ul><li>New programs overnight </li></ul><ul><li>To get a contract on every referral </li></ul>
  8. 8. About Call Smarter, Inc. <ul><li>Started in Business in 2001 </li></ul><ul><li>Based in Frederick, SD USA </li></ul><ul><li>Owned by Amy Mortenson and Roberta Jensen </li></ul><ul><li>Both in the industry for over 14 years </li></ul><ul><li>Has brokered over 100 campaigns to various centers </li></ul><ul><li>Worked with centers all across the world </li></ul>
  9. 9. FAQ’S <ul><li>Question: What is Required to Become Preferred Vendor? </li></ul><ul><li>Answer: Because we pride ourselves in bringing the best of the best to our clients, we are dedicated to finding the right vendors to partner with. We require that all vendors submit references, have adequate seats, up to date technology, good management and quality training programs. </li></ul><ul><li>Question: Do you provide references for Call Smarter, Inc? </li></ul><ul><li>Answer: YES! We have made this a streamlined process for the convenience of our current vendors and new potential vendors. All of our vendors have been asked to post a reference of their experience to our LinkedIn profile. Please look for us on LinkedIn and add us! Profile is under Amy Mortenson. </li></ul>
  10. 10. FAQ’S <ul><li>Question: How many vendors are you currently working with? </li></ul><ul><li>Answer: At this point we have over 50 vendors, although many are considered “inactive” either because they have reached their capacity, or they have asked not to receive new campaigns at this time. Total active vendors at this point are Domestic: 17 and Off Shore 13 </li></ul><ul><li>Question: How many clients do you refer in any given month? </li></ul><ul><li>Answer: This varies dramatically depending upon our requests. We average about 25 requests per month, out of those we generally narrow that down to 5 qualified clients that we refer per month. </li></ul>
  11. 11. FAQ’S <ul><li>Question : How do we pay you? </li></ul><ul><li>Answer : We are paid based on the commission agreed upon at agreement signing. This varies between 7% and 15% depending upon the size of the project and seats required. We are paid on the net billing to the client monthly. </li></ul><ul><li>Question : What is the deposit on Referral Fees: </li></ul><ul><li>Answer : Call Smarter requires a $1000 deposit from each vendor on future referral fees. This is to ensure the commitment to respond to referrals, this deposit is on your account and is used towards any future payments of commissions owed to us. We do offer a refund of this if we do not match you with any qualified referrals within 3 months of agreement signing. </li></ul>
  12. 12. FAQ’S <ul><li>Question: What is the process to become a Vendor? </li></ul><ul><li>Answer: First you must fill out the application on our website, or send us an email requesting the application and information. We then evaluate your company and set terms for the agreement. Once we decide that your company is a good fit the agreement is signed and deposit paid. We then dedicate to find your company projects! </li></ul><ul><li>Question: What is considered a qualified referral? </li></ul><ul><li>Answer: When a client comes to us looking for a contact center, we interview the client and find out exactly what they are looking for. We then do reference checks on the client to ensure the companies stability and ability to pay for services. Once this is complete, we look for our vendors that have experience and knowledge to complete the project. A typical requirement is that a project is longer than 6 months. </li></ul>
  13. 13. Contact Us Today! <ul><li>Call Smarter, Inc. </li></ul><ul><li> </li></ul><ul><li>[email_address] </li></ul><ul><li>605-610-0750 </li></ul><ul><li>LinkedIn: </li></ul><ul><li>Skype ID: callsmarter </li></ul>