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Agile café – workshop on right
communication and trust
building techniques
Why is trust and communication so
important
productivity
alignment
trust
communication
What guarantees high
communication fidelity
Physical
body
language
55%
Culture
specific voice
/ tones
38%
Words
7%
Why should agile teams care about
trust
• Scrum is premised on conflict (it, business)
• Scrum teams are expected to be high
performing energized bunch
• Cannot achieve so much without great team
work
• For teams to work together swiftly and be
able to manage conflict, they need to inspire
trust
Typical conflict management
scenes in agile projects
• Requirements from multiple sources, no clear
prioritization
• Developers work on stories that are pending
complete requirements
• Scope creep by business teams on prioritized
stories
• Inadequate UAT
• Requirements change between sprints
Questions about being assertive
• I am able to say no without feeling guilty or
anxious
• I can easily request help and information from
others
• I feel capable of learning new things and
performing new tasks
• I am able to acknowledge and take
responsibility for my own mistakes
Role plays
• Aggressive response to conflicts
Role plays
• Passive response to conflicts
Role plays
• Assertive response to conflicts
Strategy to practice assertiveness -
DRiVeN
• Disagree assertively
• Respond to resistance (ask questions, more
details)
• Value proposition (more velocity, on time
production delivery)
• Negotiate (trade offs – we can do weekly
sprints if we don’t have to show a working
software on weekly basis)

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Agile teams - right communication and trust building techniques

  • 1. Agile café – workshop on right communication and trust building techniques
  • 2. Why is trust and communication so important productivity alignment trust communication
  • 3. What guarantees high communication fidelity Physical body language 55% Culture specific voice / tones 38% Words 7%
  • 4. Why should agile teams care about trust • Scrum is premised on conflict (it, business) • Scrum teams are expected to be high performing energized bunch • Cannot achieve so much without great team work • For teams to work together swiftly and be able to manage conflict, they need to inspire trust
  • 5. Typical conflict management scenes in agile projects • Requirements from multiple sources, no clear prioritization • Developers work on stories that are pending complete requirements • Scope creep by business teams on prioritized stories • Inadequate UAT • Requirements change between sprints
  • 6. Questions about being assertive • I am able to say no without feeling guilty or anxious • I can easily request help and information from others • I feel capable of learning new things and performing new tasks • I am able to acknowledge and take responsibility for my own mistakes
  • 7. Role plays • Aggressive response to conflicts
  • 8. Role plays • Passive response to conflicts
  • 9. Role plays • Assertive response to conflicts
  • 10. Strategy to practice assertiveness - DRiVeN • Disagree assertively • Respond to resistance (ask questions, more details) • Value proposition (more velocity, on time production delivery) • Negotiate (trade offs – we can do weekly sprints if we don’t have to show a working software on weekly basis)