Chevron India IT (2003 - 2006) - a brief presentation

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Chevron India IT (2003 - 2006) - a brief presentation

  1. 1. India – A BriefPresentationAmol Vidwans
  2. 2. India 2
  3. 3. India - General Total Area : 3,287,590 sq km (slightly more than one- third the size of the US)  Land: 2,973,190 sq km  Water: 314,400 sq km 28 states and 7 union territories 14 official languages  English is the most important language for national, political, and commercial communication  Hindi is the national language and primary tongue of 30% of the people World’s Largest Democracy 3
  4. 4. India - Economy Industrial Product Growth Rate – 8.2% (2005 est.) Gross Domestic Product - 7.6% (2005) Inflation Rate contained at - 4.55% (December 2005) Foreign Exchange & Gold Reserves - $145 Billion (2005 est.) By Composition  agriculture: 20.6%  industry: 28.1%  services: 51.4% (2005 est.) By Population  agriculture: 60%  industry: 17%  services: 23% (1999) 4
  5. 5. India - People Population – 1,095,351,995(July 2006 est.) By Age Structure  0 – 14 years – 30.8%  15 – 64 years – 64.3%  65 years and over – 4.9% Median Age – 24.9 years Population Growth Rate – 1.38% (2006 est.) Literacy (definition: age 15 and over can read and write)  Male – 70.2%  Female – 48.3% 5
  6. 6. India – Energy Oil  Production - 785,000 bbl/day (2005 est.)  Consumption - 2.32 million bbl/day (2003 est.)  Exports – 350,000 bbl/day  Proved Reserves - 5.7 billion bbl (2005 est.) Natural Gas  Production - 27.1 billion cu m (2003 est.)  Consumption - 27.1 billion cu m (2003 est.)  Proved Reserves – 853.5 billion cu m (2005) 6
  7. 7. India – Knowledge Society Second Largest Reservoir of Knowledge Resources – engineers, scientists, managers and skilled personnel Largest pool of IT Manpower in the world Indian Companies and Labs filed 1700 patents in 2003 (from 1200 in 2002) with the US Patent and Trade Mark Office and 15,000 in India Only the 3rd country in the world to indigenously built its own Super Computer 7
  8. 8. India – Knowledge Society Accordingly to OECD, India has spend US$ 19 billion in 2000-01 on R&D spend Over 100 MNCs have setup R&D centres in India. These include – GE, Bell Labs, Du Pont, Daimler Chrysler, Eli Lilly, Intel, Monsanto, Texas Instruments, Caterpillar, Cummins, General Motors, Microsoft, Hewlett Packard and IBM More than 50 MNCs including Motorola and Nokia get their chips designed in India 8
  9. 9. India – Knowledge Society According to NASSCOM-KPMG estimates, the India ITES/IT Services sector is expected to generate revenues of $62 billion by year 2008-09 and $148 billion by 2012 220 of the Fortune 500 companies outsource their software from India 80 of the world’s 117 SEI CMM Level-5 companies are from India FII Net Inflow in India Stock-markets since 2003 has been $24 billion Every $100 that makes its way into an India factory grows to $121. The returns from similar Chinese and US investments tend to much lower at $116 and $107 9
  10. 10. India – BPO Industry 400 of the Fortune 500 companies either have Call Centers in India or Outsource to Indian Companies India controls 44% of the Global Outsourcing market for Software and Offshore Outsourcing and is expected to grow to a 51% share by 2008 58 cents is the cost saved on every Dollar US Firms spent and create net value for the US Firms worth 1.45 dollars on Off-Shoring according to Mckinsey Global Institute Report By end of 2005, India’s software and back-office exports are expected to reach $22.5 billion and expected to be at $50 Billion by 2010 10
  11. 11. India - Communications Domestic  One of Worlds largest domestic satellite systems, the Indian National Satellite system (INSAT), with  5 satellites supporting 33,000 very small aperture terminals (VSAT)  Mobile cellular service (both CDMA and GSM)  introduced nationwide in 1994  4 metropolitan cities and 19 telecom circles each with about 3 private service providers and one state- owned service provider  1 Billion Telephone Connections  Out of which 573 Million are Mobile users  3.5 million are added every month 11
  12. 12. India - Communications International bandwidth available for both voice and data traffic through  satellite earth stations  8 Intelsat (Indian Ocean) and  1 Inmarsat (Indian Ocean region)  9 gateway exchanges operating from Mumbai (Bombay), New Delhi, Kolkata (Calcutta), Chennai (Madras), Jalandhar, Kanpur, Gandhinagar, Hyderabad, and Ernakulam  5 submarine cables, including Sea-Me-We-3 with landing sites at Cochin and Mumbai,  Fiber-Optic Link Around the Globe (FLAG) with landing site at Mumbai,  South Africa - Far East (SAFE) with landing site at Cochin,  i2icn linking to Singapore with landing sites at Mumbai and Chennai  Tata Indicom linking Singapore and Chennai 12
  13. 13. What do Global Experts say aboutIndia? Goldman Sach’s BRIC Report projects India emerging as the No. 3 Economy in the World by 2040, just 3 decades from now D&B Business Optimism Index (BOI) for Q1 2006 portrays the Indian economy looking optimistic on growth prospects, with sentiment highly upbeat in the domestic stock market (the Composite Business Optimism Index stood at 167.7 points in Q1 2006 compared to 138.4 points during Q1 2005) 2nd most attractive emerging retail market in a Global Retail Development Index of 30 developing countries drawn by A T Kearney According to Credit Lyonnais (CLSA), India is the stock market with the greatest short-term and long-term potential in Asia According to FDI Confidence Index of A T Kearney (Sept. 2003) global investors rated India as the sixth most attractive FDI destination worldwide India’s Sovereign Credit Ratings  Moodys – Baa3  Standard and Poor – BB+  Fitch IBCA – BB+ 13
  14. 14. India – IT SupportThe Present
  15. 15. India IT Mission Statement “To meet Enterprise’s needs of Information Sharing in alignment with Business Strategy and toadd Business Value whilst On-Time and In-Full Delivery of IT Services.” 15
  16. 16. India IT Service Delivery’s Role in IndiaBusinessIndia IT Service Delivery Team plays a dual role  Support function  Manage the In country IT Assets  Manage and Maintain In country IT Applications and IT Systems  Initiate, Support and Promote Information Protection Initiatives  Provide Routine IT support to the Business  Business Partner  Ensure the Alignment of the IT with the Business Needs and Changing Environment  Development and Deployment of NEW Systems  Act as an enabler and facilitator through IT systems in Adopting and Adapting of Existing Business Process Changes  Help and Contribute to resolution of Business Requirements (for example: LTS conditions) 16
  17. 17. India IT Service Delivery’s Role in IndiaBusiness Serving (through a common single team):  Two CVX Business Entities  Caltex Lubricants India Limited (Lubes)  Caltex Gas India Limited (Marketing)  Supporting a total of 200+users across:  1 India Corporate Office  2 Blending Plants for Lubes Business  23 Depots across India for Lubes Business  6 Regional Offices for Lubes and Gas Businesses  2 LPG Bottling Plants for Gas Business  1 LPG Terminal 17
  18. 18. Applications in INDIACaltex Lubricants India Ltd • India ERP ApplicationCaltex Gas India Private Ltd • India ERP Application • Distributor Management System (DMS)Chevron Petroleum India Limited • India ERP Application (Testing Phase) 18
  19. 19. India Home-Grown ERP Application Users Supported: • Total Users – 219 users Demand • Lubes - 115 Customer Planning • netGIL users – 38 • Other users – 77 • Marketing - 104 Distribution Resource Planning Finance & Accounts • netGIL users – 45 • Other users - 59 India ERP Application can also Fixed Assets Taxation cater to business needs on: Pricing Procurement • “Hub & Spoke” Distribution Architecture Costing • Toll Blending Operations • “VAT Ready” Quality control Inventory • Work underway on • OTIF Tracking Production • “Project Olympic” – Interfacing Payroll to the Regional SAP Data Flow infrastructure Technology • Uses SQL 2000 and VB 6.0 • Current Database Size – 3 GB • Current Disk Space – 70 GB 19
  20. 20. India – IT Support Footprint Lubes 24 Operating Depots Depots on VAT – 15 NON VAT Depots – 09 Gas • Zirakhpur 2 Locations on VAT • Karnal 3 Locations on NON VAT DELHI  • Chandigarh Jaipur • • Ghaziabad • Kanpur Agra • • Varanasi • Jamshedpur • Ahmedabad • Kolkatta • Indore • Cuttack MUMBAI •  • Sambalpur • Pune  Blending Plants (2) • Hyderabad  Goa •  Regional Offices (3) • Bangalore  Vijayawada • • • Depots (24)  CHENNAI   Gas Bottling Plants (4) Aluva • MADURAI   Gas Terminal (1)  TUTICORIN 20
  21. 21. India IT Service Delivery – PresentOrganizational Structure Amol Vidwans (In-Country Manager) Infrastructure Support Planning & Application Team Execution Team Suresh V (IT Applications Administrator) M R Balamurugan P Krishnan (IT Delivery Team Leader) (IT Systems Administrator) Rajakumar C Balamurugan Raja Bomman (IT Systems Coordinator) (IT Applications Specialist) (IT Applications Specialist) P Sundar(IT Systems Coordinator) Rajani Kant Pathak (IT Systems Coordinator) 21
  22. 22. People Capabilities Skill Set Certifications RISP QWE Software Testing OELRBS IT Project Decision Maker Supervisory Management Microsoft CPDEP for IT CSOC CCNA ITIL 0 5 10 15 Audit Track Record  Participation in  Infrastructure IT and Applications Audit  Sri Lanka GIL Rollout 2003 – “Overall Satisfactory with NO LTS”  Sri Lanka IT Audit  SOX Readiness Review 2004 – No Findings  Cambodia IT Audit  Infrastructure IT and Applications Audit  ITSM Project as Downstream EH IT 2006 – “Overall Satisfactory with NO LTS” RAD (Review, Advice, Deploy) 22
  23. 23. India – IT SupportHow did we get here?
  24. 24. India Caltex Business – year 2003 3 Distant Legal Identities  Chemoleums, Chennai  Caltex Lubricants Limited, New Delhi  Caltex Gas India Private Limited, Chennai Associated Distant IT Systems 24
  25. 25. India – IT Footprint in year 2003 Facility Chemoleums Caltex Lubricants India Ltd Caltex Gas India Pvt. Ltd Domain CML CML CALTEXConnectivity ISDN Dial Up ISDN Dial Up Lease Line Internet Email Chemoleums.com Caltex.com Caltex.com Server Windows NT 4.0 / Linux Windows NT 4.0 / MS Exchange Windows NT 4.0 / MS Exchange Desktops Most are Assembled ranging Branded / Assembled Branded / Assembled from PI to PII (Mix Bag) (Mix Bag)Applications  Depot Billing System  Depot Billing System  Bottling Plant’s Billing (FoxPro) (FoxPro) System. (FoxPro)  Corporate / Regional -  Corporate / Regional - Sales  GAS Terminal Software Financial Accounting & Marketing (FoxPro) (FoxPro) (FoxPro)  Tally Software for Caltex  ERP for Supply Chain Financial Accounting Management  ERP for Supply Chain Management 25
  26. 26. India IT Objectives / Challenges (year2003) To Align India IT infrastructure with CVX standards & requirements  Phase 1 – Commonality, Single Platform (Get the Base Right)  Phase 2 – Built on the Base (Expand the Reach)  Phase 3 – Concentrate on Quality of Service and Building Partnerships  Phase 4 – Maintain and Manage Customer Satisfaction Levels Leverage on the CVX Infrastructure and Systems Merge the India IT Infrastructure into the CVX Infrastructure and Systems 26
  27. 27. Phase 1 - Get the Base Right (year2003)Objective:  Infrastructure  ConnectivityTo bringCOMMONALITY in the  256 KBPS IVPN to SG EHubInfrastructure and  2 MBPS MAN Link to INHQ FacilityApplications across  Single Common Domain for India - INHQCTXIndia Business Units  Single Common Email Solution for India deployed – IMAIL  Common Operating System on Desktops – WINDOWS XP  Server Infrastructure  Common Operating System across ALL Servers - WINDOWS 2000  Deployed Automatic Virus DefinitionsResult: Updated for ALL connected desktops using the NAV server on daily basis“Overall Satisfactory”  Deployed CITRIX as a solution forRating with no LTS Remote users (Dial up) to access Indiaduring the IP Audit by ERP Applications remotelythe CVX Corporate  ESAS standards and ComplianceAudit Team Testing have been implemented on all the servers  Decommissioned both Caltex and Chameleons exchange servers 27
  28. 28. Phase 1 - Get the Base Right (year2003)Objective:  Application  Align the India ERP to the NEW MergedTo bring (between CLIL and Chemoleums) Entity, namelyCOMMONALITY in the Caltex Lubricants India LimitedInfrastructure and  Costing Module / Inventory Valuation in ERPApplications across  “Project Optimus” Inventory Valuation as perIndia Business Units AMEA Finance  Customized F&A Module to bring India Gas on a Common F&A module for both businesses  Deployed and Implemented a Common Payroll Module for both the Businesses  Performance Enhancements  Deployed a 3-Tier Architecture for the India ERP ApplicationResult:  Remediation of LTS 2002 Audit“Overall Satisfactory” FindingsRating with no LTS  Deployed ESAS Standards for MS SQL Database Server and Softwareduring the IP Audit by Applicationthe CVX Corporate  IP Compliance Requirements for theAudit Team India ERP Application 28
  29. 29. Phase 2 – Built on the Base (year 2004)Objective:  Infrastructure  ConnectivityTo IMPROVEPERFORMANCE of the  Upgrade IVPN to 512 KBPSInfrastructure and  NEW 3 VPN Site to connect to CHEIN FacilityApplications andPARTNER with the  Server InfrastructureIndia Business Units  NEW VPN Site users added to INHQCTX domain  Deployed NEW Disaster Recovery Sites at Chennai & Mumbai  Application SQL Server upgraded to SQL 2K  Others  Email and Instant Messenger to ALLResult: INHQ Domain Users  Installation of Fire Detection &No Findings in “SOX Suppression System for Server roomReadiness Review”  Installation of CV Camera for IT roomconducted by the CVX and Server roomCorporate Audit Team  Deployed Call Management System (CMS)  Deployed NEW GIL Compatible Desktops and Laptops 29
  30. 30. Phase 2 – Built on the Base (year 2004)Objective:  Application  LubesTo IMPROVEPERFORMANCE of the  Centralized Depot SoftwareInfrastructure and  Sales Tax Statutory Forms Tracking SystemApplications andPARTNER with the  Integration with web based Standard Chartered Banking SoftwareIndia Business Units  E-Payments  Training / Reimbursement Module  Gas  Centralized Bottling Plant/ Terminal Software  Distributor’s Deposit, Transfer & Refund System (DTR)Result:  Interface to DMS (Distributor Management System)No Findings in “SOX  Interface with Weighbridge SoftwareReadiness Review”conducted by the CVX  Inventory Stock ValuationCorporate Audit Team 30
  31. 31. Phase 2 – Built on the Base (year 2004)Objective:  Application  Performance EnhancementsTo IMPROVEPERFORMANCE of the  India ERP RDBMS Upgraded from MS SQL Server 7.0 to MS SQL 2000Infrastructure and  SOX Requirements /Applications and Recommendations for SoftwarePARTNER with the ApplicationIndia Business Units  Automated Mailing  Single Source Code for Blending Plant OperationsResult:No Findings in “SOXReadiness Review”conducted by the CVXCorporate Audit Team 31
  32. 32. India IT – Network Footprint (year2004) 32
  33. 33. Phase 3 - Concentrate on Quality of Service andBuilding Partnerships (year 2005)Objective:  Infrastructure  ConnectivityTo BUILDPARTNERSHIPS and  NEW 3 VPN Site to connect to CHEIN FacilityWork with the India  Migrated 164 Users to the CT DomainBusiness Units  Migrated 164 Users to EXCHANGE 2003 Server based in ITC, Singapore with MS Outlook 2003 as the Email Client  Deployed GIL Image on Desktops / Laptop Users across 10 Locations in India  Server Infrastructure  Procured New GIL Compatible Servers and Deployed GIL Server Image on ALLResult: ServersGIL Rollout Completedand Ready forDecommissioning ofNon-GIL ITInfrastructure 33
  34. 34. Phase 3 - Concentrate on Quality of Service andBuilding Partnerships (year 2005)Objective:  Application  LubesTo BUILDPARTNERSHIPS and  Sales Tax Assessment Triggering ToolWork with the India  GasBusiness Units  Sales Tax Forms Tracking System  Maintenance & Inventory Control System  Accounting Consumer Stale Cheques  Performance Enhancements  SmartBadge Compatibly for India ERP Application  Ensure India ERP Application works on Multiple Platforms and Domains (GIL andResult: Non-GIL)GIL Rollout Completed  Upgrade Front End Tool from MS Visualand Ready for Basic Version 5.0 to Version 6.0Decommissioning of  Repackage the India ERP Application Setup and Host in GIL Option Panel (AIRNon-GIL IT ID 58477)Infrastructure  Automated the India ERP Change Request Management System 34
  35. 35. India IT – Network Footprint (year2005) 35
  36. 36. India IT – Network Footprint (year2005) 36
  37. 37. Partnership with Business Continues…Objective:  Infrastructure  Decommissioning of Non-Gil ServersContinue to PARTNERwith the India  Smart Badge EnforcementBusiness Units  Adding 2 VPN sites to the India Communication Network  Review current band width utilization and recommend the required bandwidth  Desktops / Laptops Procurement for Remote users who all are now using cybercafés  Application  Lubes  OTIF Measurement Tool  Demand Management Rollout  Regional Projects  Asia Pacific Distributor Program (APDP)  Project High 4  Project Olympic  Performance Enhancements  Evergreen Process for IP and SOX Compliance 37
  38. 38. India – PerformanceYear 2005
  39. 39. India IT Performance Measures India IT Performance Matrix (January - November 2005) Team Performance Dialogues 8Completed 2005 Development Action Plans 92 Cost Reduction USD 142.643Capital Stew ardship and Profitable Grow th USD 44.595 IT / SOX Audit LTS 0 Operational Excellence (DAFWR) 0 0 20 40 60 80 100 120 140 160 (USD Values in 000) 39
  40. 40. India IT Assets Uptime Performance UP Time % for Jan-Nov 2005 Total Calls=1033 101.00 99.14 99.52 99.76 99.74 99.80 99.92 99.58 99.91% of Uptime 100.00 98.80 98.82 98.69 99.00 97.66 98.00 97.00 95.82 96.00 95.00 94.00 93.00 HQ N IL W IL N P LO O Z P BP Z N O EI RW MB CB RE MR TT BR W IN IN CH CL CL CG CG CL CG CG CL CL CG On Site Location Remote Location 40
  41. 41. Compliance (IP and SOX) Information Protection  Online Assessment Completion India Users TOTAL GO-271 Signed Accepted GO-272 Resigned % Employees 208 197 - 11 100.00% Contractors 40 - 35 5 100.00% Total 248 197 35 16 100.00%  SOX  First Internal SOX Review Completed Successfully. No Major Findings 41
  42. 42. India Productivity Push InitiativeFeedback Summary Number of Programs Conducted : 33 Programs Number of Participants : 489 across various programs Programs covered:  GIL Orientation  MS OFFICE 2003 with MS Outlook 2003  SmartBadge Activation 42
  43. 43. 100% 10% 20% 30% 40% 50% 60% 70% 80% 90% 0% Before Training After Training Self Evaluation Confidence after training Course What I Expected Feedback Summary Course cover Objective Very Much Course Value Can be used Some Well prepared knowledge and Very Little understanding of topic India Productivity Push Initiative Handled question effectively Program facilitation show entuhusiam Overall satisfaction43
  44. 44. India – PerformanceYear 2006
  45. 45. India IT Performance Measures India IT Performance Matrix (January - June 2006) Team Performance Dialogues 7Completed 2006 Development Action Plans 25% Cost Reduction USD 108.551 IT - IP/SOX Audit LTS 0 Operational Excellence (DAFWR) 0 0 20 40 60 80 100 120 45
  46. 46. India IT Assets Uptime Performance India IT Assets Uptime Jan-Jun 2006 99.99 100.00 100.00 99.99 99.99 100.00 100.00 100.00 100.00 100.00100.00 99.80 99.60 99.40 99.20 99.00 CGMRO CGMBP CGIL-HO CLILW CLIL-HO CGCBP CLWBP CGTTN CLILN Chrompet Facility 46
  47. 47. India Network Uptime Performance India Network uptime Jan - Jun 2006 99.59% 100.00% 100.00% 100.00% 100.00% 99.83% 100.00% 100.00%100.00% 80.00% 66.67% 60.00% 40.00% 20.00% 0.00% CGMRO CGMBP CLMBP CLILW CGCBP T.Nagar CLILN CGTTN Chrompet Facility 47
  48. 48. India ERP Change Request Performance ERP Change Request 01-Jan-2006 to 30-Jun-2006 OTIF 99% 250Number of Request 198 200 150 136 92 100 37 44 50 24 1 0 0 ERP Change ERP Change ERP Change ERP Change ERP Change ERP Change ERP Change ERP Change Request Request Request Due Request Request Due Request Request Request Received Cancelled After 30 Jun DEVIATED For Implemented Pending Awaiting for 2006 and Moved Completion in LIVE Programming User Testing after 30 Jun before 30 Jun Environment 2006 2006 48
  49. 49. Compliance (IP and SOX) Information Protection  Online Assessment Accepted GO- Completion India Users TOTAL GO-271 Signed 272 Resigned % Employees 8 9 - 1 100.00% Contractors 7 - 6 0 86.00% Total 15 9 5 1 91.00%  IP Internal Review  First Half Internal IP Review Completed Successfully. No Findings.  Manila Audit Team reviewed the India IT Infrastructure in April, 2006. Result: Over all satisfactory with Zero LTS. 49
  50. 50. India Productivity Push InitiativeFeedback Summary Number of Programs Conducted : 33 Programs Number of Participants : 489 across various programs Programs covered:  GIL Orientation  MS OFFICE 2003 with MS Outlook 2003  SmartBadge Activation 50
  51. 51. India – Summary
  52. 52. India – EHIT Customer Survey Results 1st Half 2004 2nd Half 2004 1st Half 2005 2nd Half 2005 IT Infrastructure 4.67 4.79 5.61 5.17 ERP 4.38 4.42 5.46 5.12 Respondent 63.64% 33.33% 67.27% 74.51%Comments:  IT Team provides immediate response whenever we require. Excellent Service Oriented & Customer Focused  I am getting very good support from my local IT. They fully support us for all ERP requires, They providing the information in time. They are all having very good subject knowledge and business knowledge. Very knowledgeable in subject and knowledge with Business.  Thanks and on the whole a very satisfactory service.  Excellent services by our IT colleagues.  I am able to save communication cost with help of Instant messaging and Net Meeting.  IT Department provided us excellent support in our day to day business activity which helped us improve our service to the Customers. 52
  53. 53. India IT – OPEX Details India IT OPEX 2004 to 2007 560USD (000) 600 385 407 500 332 400 207 300 106 112 127 165 86 68 103 124 164 133 123 200 13 17 28 40 4 23 16 25 100 0 Payroll & Travel & Property, Business Total TOTAL Burden Business Plant & Related Depreciation, Expense Equipment Expense Taxes & Licenses Expenses 2004 Actual closing 2005 actuals 2006 Plan-Refresh(000)Jul-06 2007 Plan(000) 53
  54. 54. We Believe… “To Manage a Business well is to Manage its Future; And To Manage the Future is to Manage Information” 54

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