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1
ETIQUETTE &
MANNERS:
Social rules for the
professional
Compiled by Dotty Harshberger
2
No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your m...
3
EVERY
SITUATION!
4
Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts...
5
and…
• Helps to establish
rapport with
others more
easily.
• Builds confidence
and helps create
a winning style.
•Gives ...
6
and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustwort...
7
Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.
8
When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.
“This is S...
9
What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!
10
Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then re...
11
Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’...
12
Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when
appropriate.
13
My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their breath
—you may be t...
14
Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
15
Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy...
16
Mind your own business!
• Don’t ask personal
questions!
Like…
How much did that cost?
Why did they divorce?
Did you get...
17
You’ve got to be kidding!
• Gossip—keep it to
yourself!
• Gossip: Everyone
wants to hear it
until it’s about
them!
18
Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.
19
The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.
20
Meeting Seating
• Generally the
chairperson sits at
the end of the
table farthest
from the
entrance.
21
Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes...
22
Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, a...
23
Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!
24
H2O
• Always thirsty? See a
doctor!
• Having a bottle of water
is alright if water is
available to others.
• If you’re ...
25
Placing a telephone call…
• If you’re making a
call, identify
yourself first,
then ask to speak
to the person
you’re tr...
26
When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.
27
If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.
28
Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
29
What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date...
30
You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
31
Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sid...
32
I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.
33
Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.
34
watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization an...
35
Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know...
36
No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the...
37
I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.
38
Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.
39
How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
dow...
40
I can’t eat another thing.
• Finally done
eating?
Place all of your
utensils on the
plate with the tip
of the fork and
...
41
Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use...
42
What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover y...
43
Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check...
44
Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
loc...
45
Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!
46
Party time!
• Have fun, but
maintain control!
DO NOT
get drunk
hit on a co-worker
stay at the buffet
47
Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
48
Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
49
Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Other...
50
Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say ...
51
and always…
S
M
I
L
E
52
Sources
• www.bartleby,com/95/
• www.emilypost.com
• www.etiquettehell.com
• www.etiquetteessentials.com
• www.udefineu...
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Etiquette

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Etiquette

  1. 1. 1 ETIQUETTE & MANNERS: Social rules for the professional Compiled by Dotty Harshberger
  2. 2. 2 No matter what the situation, social etiquette rules should be followed. When should you be particularly aware of your manners?
  3. 3. 3 EVERY SITUATION!
  4. 4. 4 Consider some of the benefits of etiquette… • Gives professionals the tools to impress clients and colleagues. • It puts others at ease so that business can be conducted.
  5. 5. 5 and… • Helps to establish rapport with others more easily. • Builds confidence and helps create a winning style. •Gives the organization an overall polished, professional image.
  6. 6. 6 and Possessing a high level of etiquette knowledge and skills builds confidence and instills the perception of trustworthiness in others.
  7. 7. 7 Introductions • When you are speaking with someone you know and someone new approaches, always make an introduction.
  8. 8. 8 When making an introduction… • Give a piece of information about the person—it can be a conversation starter. “This is Sue, she just opened a new store in town.”
  9. 9. 9 What? • LISTEN to and concentrate on conversations— don’t just wait for your turn to talk!
  10. 10. 10 Don’t Jump! • Resist the urge to jump into a conversation when someone pauses in thought. Wait a second or two, then respond.
  11. 11. 11 Just a peck will do. • A kiss on the cheek as a greeting is okay at a holiday gathering or a convention when you haven’t seen the person in awhile. • Resist the smooch in a purely business setting.
  12. 12. 12 Smile, you’re on Candid Camera! • Be an active listener—smile, nod, make eye contact and agree when appropriate.
  13. 13. 13 My Space • Respect a person’s personal space— don’t get too close! If you can smell lunch on their breath —you may be too close! • Give them a breath mint!
  14. 14. 14 Build your vocabulary! • Avoid vulgar references and swear words. • Poor language IS NOT professional and offends some.
  15. 15. 15 Networking Based on the success of your first impression, the other person will determine whether or not you are worthy enough for them to continue investing themselves in developing a relationship with you and your company.
  16. 16. 16 Mind your own business! • Don’t ask personal questions! Like… How much did that cost? Why did they divorce? Did you get a raise?
  17. 17. 17 You’ve got to be kidding! • Gossip—keep it to yourself! • Gossip: Everyone wants to hear it until it’s about them!
  18. 18. 18 Hold the door. • Whoever (guy or gal) gets to the door first should open it and hold for others who are following.
  19. 19. 19 The door is closing… • At an elevator, those in the elevator should get off before anyone else get on.
  20. 20. 20 Meeting Seating • Generally the chairperson sits at the end of the table farthest from the entrance.
  21. 21. 21 Does anyone know what time it is? • If you are attending the meeting—be on time! • On time means arriving a few minutes BEFORE the meeting begins.
  22. 22. 22 Who’s in charge of this meeting? • If you are leading a meeting ARRIVE EARLY! Check the room’s temperature, lighting, and arrangement. • Get yourself organized. • Greet the participants as they arrive.
  23. 23. 23 Keep your Word. • Do what you promised you would do! Make that phone call! Write that note! Make the arrangements!
  24. 24. 24 H2O • Always thirsty? See a doctor! • Having a bottle of water is alright if water is available to others. • If you’re the only one— put it away!
  25. 25. 25 Placing a telephone call… • If you’re making a call, identify yourself first, then ask to speak to the person you’re trying to reach.
  26. 26. 26 When you finally reach the person… • Before you jump into a deep conversation, ask if they have time to talk.
  27. 27. 27 If you’re on the phone and another call comes in… • Always ask if it’s alright to put them on hold.
  28. 28. 28 Sign Language? • Do not interrupt someone on the telephone by gesturing, speaking or writing them notes!
  29. 29. 29 What about voicemail? • If you must leave a message, state your name (spell if they don’t know you), phone number, date and reason for the call. • Repeat your phone number at the end— SLOWLY.
  30. 30. 30 You’re Ringing • When you are in ANY meeting, turn off your cell phone ringer— accept voicemail and text messaging only!
  31. 31. 31 Can you hear me now? • If you MUST take a call in a public place—try to move to a more private space. • Hearing one-sided conversations alienates the person NOT in the conversation!
  32. 32. 32 I can’t talk now, but… • If you must talk in a public place (bus, elevator, airplane etc.) keep it short and discreet.
  33. 33. 33 Rapid Response • Forget junk mail and forwards, but ALWAYS respond to a real message on your e-mail.
  34. 34. 34 watch wat u say • While our Internet culture is full of shorthand, check your e-mail for grammatical, capitalization and spelling errors! In business—no shorthand!
  35. 35. 35 Moving? • Close your e-mail address at an old job and have them forwarded to an appropriate person. • Let everyone know your new e-mail address.
  36. 36. 36 No eating with your fingers! • During the first course of the meal, use the utensils on the outside. • For example, the salad arrived, use the fork on the far left. Entrée arrives, the next fork.
  37. 37. 37 I want to eat my dessert! • When wanting to eat your dessert, use the utensils that were placed above the plate.
  38. 38. 38 Put the napkin where? • Open the napkin, refold in half and place in onto your lap with the fold away from you.
  39. 39. 39 How did that get on the floor? • If your utensils or napkin fall, DO NOT crawl around on the floor to retrieve—flag down a waiter and ask for another.
  40. 40. 40 I can’t eat another thing. • Finally done eating? Place all of your utensils on the plate with the tip of the fork and knife across the plate, pointing at 11 o’clock.
  41. 41. 41 Chop sticks or Chop Suey? • Eat your Chop Suey (or any other food) with chop sticks ONLY if you already know how to use them—learning in front of someone can be ugly!
  42. 42. 42 What’s in my Mouth? • Great meal when— all of a sudden you realize something in your mouth needs to come out! • Cover your mouth with a napkin and get it out— discreetly!
  43. 43. 43 Doing lunch? • Whoever invites a colleague or client to a business lunch pays for it— that includes the tip, coat check and parking if necessary.
  44. 44. 44 Where to Lunch • Select a restaurant that is conducive to conducting business. • The restaurant should be centrally located for both, or close to the guests’ office.
  45. 45. 45 Mirror, mirror on the wall… • Don’t primp at a restaurant table or in public. • Use the restroom to groom!
  46. 46. 46 Party time! • Have fun, but maintain control! DO NOT get drunk hit on a co-worker stay at the buffet
  47. 47. 47 Warning: DO NOT PICK • at your teeth. • at your face. • your nose. • on your friends.
  48. 48. 48 Never, Never, Never… • Burp • Snort In general: DO NOT make ANY bodily noises that are rude and disgusting!
  49. 49. 49 Allergies and colds happen, but… • DO NOT blow your nose at a table. It’s alright to pat your nose with a tissue. Otherwise, excuse yourself and find a place away from others.
  50. 50. 50 Finally… • Take time to say “please” and “thank you” more often. • Don’t forget to say “Hello” rather than “Hi”. • Say “you’re welcome” rather than “no problem.”
  51. 51. 51 and always… S M I L E
  52. 52. 52 Sources • www.bartleby,com/95/ • www.emilypost.com • www.etiquettehell.com • www.etiquetteessentials.com • www.udefineucom • www.lettgroup.com

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