The 10 Steps
Plan the tasks and scenario, try it yourself or with a colleague
Find users (preferably from you target audience).
Explain you are looking for problems in a new product, that if they have trouble, it‟s the product‟s fault,
not theirs, that they shouldn‟t feel bad. Let them know it‟s OK to quit any time.
Explain how to “think out loud”.
Let them know you will not provide any help.
Describe the tasks and introduce the product, ask if there are any questions, then begin the test.
When they are done ask any additional questions you might have.
Conclude test be thanking them and asking for questions.
10. Apply the results and test again.
Thinking Out Loud
You might say to subject
We‟ve learned we get a lot more information from these observations if we ask people to “think out loud”
As you move through the application, please give a running commentary on what you are doing and
how you are feeling
For example: “Oh, I pressed the blue button because I thought it would take me to the restaurant page.
Now I‟m lost… Wait, let me try to get back…”
If you forgot to talk, I‟ll gently remind you