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Clean language - Clean Listening - Agile2014

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This a deck for a workshop on clean language - much of which was practice oriented. The effect of using clean language is better thinking and better listening. It shifts your way of relating to people quite radically with just a little practice.

Published in: Self Improvement

Clean language - Clean Listening - Agile2014

  1. 1. C L E A N L A N G U A G E Q U E S T I O N S F O R A S P I R I N G A G I L E L E A R N E R S Andrea Chiou
 July 27, 2014
 A G I L E 2 0 1 4 W O R K S H O P
  2. 2. Andrea Chiou, agile coach @andreachiou Blog: www.adaptivecollaboration.com Virginia Satir Gerald Weinberg David Grove Walker Influencers Caitlin andrea.chiou@santeon.com
  3. 3. W H AT I W O U L D L I K E T O H AV E H A P P E N The essence of clean questions 
 Demonstration and practice 
 Clean Feedback
 
 Resources and Community ! Q&A
  4. 4. L A N D S C A P E 
 
 ! Interruptions 
 Feeling safe ! Being listened to well is rare 
 Need for clarity ! Metaphor
  5. 5. C L E A N Q U E S T I O N S 
 For listeners: get a more accurate understanding of the words being used.
 
 For speaker: room to expand, think, finish, and new insights 

  6. 6. N U RT U R E T H I N K I N G I N O T H E R S by separating away our 
 reactions
 assumptions
 interpretations
 need for contribution pre-suppositions
 advice
 biases
 judgements 
 

  7. 7. Metaphor is the modulator between the conscious and 
 subconscious that fosters
 understanding
 between 
 people
  8. 8. F I V E S E N S E S WA R M U P See an elephant Taste lemon
 Hear music Feel hot sand Smell perfume
  9. 9. D E M O W H E N Y O U A R E L E A R N I N G AT Y O U R B E S T, Y O U A R E L I K E W H AT ?
  10. 10. 3 C O R E C L E A N Q U E S T I O N S AND…IS THERE ANYTHING ELSE ABOUT X? AND…WHAT KIND OF X IS THAT X? X is a word or a phrase that your partner used AND … THAT’S X…. LIKE WHAT?
  11. 11. W H E N Y O U A R E L E A R N I N G AT Y O U R B E S T, Y O U A R E L I K E W H AT ? P R A C T I C E S E S S I O N # 1 - PA I R S
  12. 12. 3 C O R E C L E A N Q U E S T I O N S AND…IS THERE ANYTHING ELSE ABOUT X? AND…WHAT KIND OF X IS THAT X? X is a word or a phrase using the exact words of the person you are talking to… only use the questions, nothing else
 
 AND … THAT’S X…. LIKE WHAT?
  13. 13. PRACTICE SESSION #2 - PAIRS Learning at your best Parenting at your best Coding at your best Coaching at your best Studying at your best Designing at your best
  14. 14. C L E A N F E E D B A C K * What worked well for you?
 
 1.) ! 2.)
 What did not work as well for you?
 
 1.) ! 2.) O B S E R VAT I O N / W H AT Y O U I N F E R F R O M T H AT / W H AT WA S T H E I M PA C T O N *This is but one of many of the Systemic Modeling tools of Caitlin Walker for group interaction
  15. 15. J A M E S L AW L E Y A N D P E N N Y T O M P K I N S The original book on modeling via Clean Language See cleanlanguage.co.uk

  16. 16. J U D Y R E E S A N D W E N D Y S U L L I VA N ! ! ! This book is a gentle introduction to Clean with plenty of exercises and examples for everyday use
 See learncleanlanguage.co.uk

  17. 17. M A R I A N WAY This book is an excellent guide to Clean. Laid out simply with beautiful illustrations and examples. See cleanlearning.co.uk

  18. 18. C A I T L I N WA L K E R 15 years of pioneering work in clean at various institutions See www.trainingattention.co.uk
  19. 19. W H E R E H A S I T B E E N U S E D ? interviews
 hiring coaching
 research ITschools
 doctors
 geriatric care large organizations therapy and social work police investigations ISO 9000 audits
  20. 20. W H O I S U S I N G I T ? http://www.leanpub.com/whoisusingclean
  21. 21. Q & A 

  22. 22. S O M E M O R E C L E A N Q U E S T I O N S Intention
 …what would you like to have happen?
 
 Developing:
 …what kind of X (is that X)?
 …that’s X like what?
 …is there anything else about X?
 
 Location:
 … where is X ? or whereabouts is X?
 …does X have a size or shape?
 
 Time or Significance:
 …when X, what happens next?
 …when X, then what happens?
 
 Time or Source
 …where does (or could) X come from?
 …what happens just before X?
 ! Prior to asking the questions on the left, you summarize and focus attention with the following. 1.) And X (stuff they said, in their words) …. 2.) And when X (specific word or phrase you want to focus attention on), 3.) clean question about some word or phrase (could be something other than X)
 !

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