Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

8

Share

Download to read offline

3 techniques for high quality communication on your agile teams

Download to read offline

This is deck I used at AgileDC conference, Oct 21, 2014. I've altered slightly from what was handed out, based on some feedback I got (in the Clean Feedback forms).
If you are interested in more in depth, come to my 3 hour workshop on Jan 30, 2015
http://mafn.org/event-1724379

Many thanks to Caitlin Walker of Training Attention who developed these Systemic Modelling techniques - and to all who contribute to disseminating the work of David Grove via Clean Language.

For training, please see opportunities here: http://www.cleanlearning.co.uk/ if you are in the UK.

For additional online resources and book recommendations on this topic, you can visit this page: http://adaptivecollaboration.com/books-i-recommend/

Related Books

Free with a 30 day trial from Scribd

See all

3 techniques for high quality communication on your agile teams

  1. 1. AGILE DC 2014 WORKSHOP 3 TECHNIQUES FOR HIGH-QUALITY COMMUNICATION ON YOUR AGILE TEAMS Andrea Chiou October 21, 2014
  2. 2. Andrea Chiou, agile coach @andreachiou Caitlin David Grove Gerald Weinberg Virginia Satir Blog: www.adaptivecollaboration.com Walker Influencers andrea.chiou@santeon.com Marshall Rosenberg Book: www.leanpub.com/whoisusingclean
  3. 3. PROJECT SUCCESS ! is a function of listening, feedback, intentionality, practice(s)
  4. 4. PROJECT SUCCESS ! Teaming agreements and processes alone do not tap the rich diversity of experience and knowledge that is inherent in each person. A culture where it is safe to explore is needed. Clean Language and Systemic Modeling techniques foster better collaboration
  5. 5. WHAT WOULD YOU LIKE KNOW BEFORE WE GET STARTED?
  6. 6. WHAT I WOULD LIKE TO HAVE HAPPEN • I’d like for this to be a flexible session, not rushed. • I’d like to be able to answer questions along the way • I’d like for their to be enough time to debrief • I’d like folks to leave with a few ‘aha’s • I would like to have some clean feedback on the session (drop the paper back at the Santeon booth or email me at andrea.chiou@santeon.com)
  7. 7. TRAINING ATTENTION WE’LL USE SYSTEMIC MODELLING AND CLEAN LANGUAGE TODAY
  8. 8. WHERE HAS IT BEEN USED? interviews hiring coaching research schools IT doctors geriatric care large organizations therapy and social work police investigations ISO 9000 audits
  9. 9. THE ESSENCE OF CLEAN QUESTIONS Images taken from Contempt to Curiosity with permission
  10. 10. FIVE SENSES WARMUP Taste a lemon See an elephant Feel hot sand Hear music Smell perfume What do you think of or visualize when you hear one of these phrases? Tell your partner The partner pays attention to their own thinking as they hear the other’s answer. Partner asks one or two of the clean questions: ! What kind of…? Anything else about…? Whereabouts (or where) is …. ? ! Partner pays attention to how their ‘model’ (what they imagine the other person saw) - needs to be updated after each answer.
  11. 11. METAPHOR WARMUP We'll warm up using a metaphor exercise called: ! Life is like X, because Y ! This exercise lets us have fun with meanings and associations, without being too serious. It gets us comfortable with describing one thing in terms of another. We can substitute ‘life’ with words like ‘project’, ‘team’, etc. ! One person in pair says ‘Life is like X’, filling in X. The partner in the pair, fills in, because Y. !
  12. 12. EXERCISE 1A - LISTENING We'll practice listening by suppressing our quite natural urge to respond. ! We'll do this by listening to a partner talk about an event. ! The ‘X’ (event) could be: a meeting, event, an interview, training, demo, retrospective, or something else ! Start by asking ‘What the (some event) was like? ‘ and listen for one minute, without responding at all. !
  13. 13. EXERCISE 1B - LISTENING ! We'll do this again, allowing ourselves to ask any of the two basic clean questions as many times as we want, at natural breaks in the flow. ! We use the two core clean questions: ! ‘And is there anything else about X?, ! ‘And what kind of X is that? ! X represents a word or phrase used by the person you are listening to. !
  14. 14. CLEAN SETUP - THE THEORY One of the core premises in Clean is that there is a desired outcome. Many clean conversations get started with the question: ‘What would you like to have happen?’
  15. 15. EXERCISE 2A - CLEAN SETUP ! We'll learn to become more intentional when we interact with people with the purpose of discovering what we want. ! We'll do this by practicing listening to a partner talk about something they intend to do differently or improve on in the near future and asking systemic modeling questions. ! Planning for a future event ! For ‘X' to go as you would like, it would be like what? or What would you like to have happen? ! The ‘X’ (event) could be: a project, meeting, event, an interview, training, demo, retrospective. ! You can augment the answer with the two core clean questions.
  16. 16. EXERCISE 2B - CLEAN SETUP You can augment this with: ! What will you or others notice (see/hear) that will be evidence that you achieved that? ! What would that mean to you (inference)? ! And what would the impact be on you/others? ! **** ! And for ‘X’ to go like that, you'll need to be like what? ! And what support do you need from me (or the group)? !! ! In a group, or where several people are organizing the event, you would go around and ask everyone. Group awareness comes from understanding each person with their unique perceptions and needs. !
  17. 17. EXERCISE 3 - CLEAN FEEDBACK We'll learn to use a three step process to give congruent feedback. ! We'll do this by simulating a scenario from work or home life. We can address either what went well, or what didn’t go so well. ! Tell your partner who they are ‘role playing’ - and a bit about the scenario. The person role playing will listen to you give the feedback, but doesn’t have to respond. However, the role player may prompt you as needed to ensure the feedback giver follows the format. The prompts would be: ! • EVIDENCE: What did you hear or see? • INFERENCE: What did that mean to you? • IMPACT: What was the impact from your perspective? ! The role player may also use the two clean questions to ask more about the feedback.
  18. 18. CLEAN FEEDBACK What worked well What did you observe? ! What did that mean to you? ! ! What was the impact for you? What did not work so well What did you observe? ! What did that mean to you? ! ! What was the impact was for you?
  19. 19. EXERCISE 4 - MODELING We'll learn to find out how we do things now through modeling via metaphor and augmenting with other clean questions. Modeling here refers to eliciting understanding of the way you do something so that you and others can understand how you do it. And, so that you can more easily re-create that state. ! When you are ‘___X__ing at your best, you are like what? ! This ‘X’ (verb) could be pair-coding, practicing, studying, learning, facilitating, coaching, working. ! We can use the core 2 clean questions to find out more. !
  20. 20. MODELING IDEAS Learning at your best Parenting at your best Coding at your best Coaching at your best Studying at your best Designing at your best
  21. 21. Q&A Here are the results of this workshop since there was no Q&A . At the end of the day, for a 4-5 p.m. session, about 45 folks showed up. Everyone remained energetic throughout, but apparently needed to get home, so there were no questions asked at the end. I was glad to get Clean Feedback forms from over 30 people, and I have incorporated a few of those suggestions into this version of the deck. ! I want to express my appreciation to all who came and those who stayed after to talk to me. If you are in the DC area and want more practice with this, I’ll be running this same workshop on January 30th in a 3 hour Friday morning session. The details of that and registration are available here: http://mafn.org/ event-1724379
  • PablinMazzeo

    Apr. 13, 2018
  • Jemben

    Nov. 11, 2014
  • BettinaRuggeri

    Oct. 28, 2014
  • powerirs

    Oct. 24, 2014
  • sioelan

    Oct. 24, 2014
  • sanitz

    Oct. 23, 2014
  • BlnSteFan

    Oct. 23, 2014
  • Lewitz

    Oct. 23, 2014

This is deck I used at AgileDC conference, Oct 21, 2014. I've altered slightly from what was handed out, based on some feedback I got (in the Clean Feedback forms). If you are interested in more in depth, come to my 3 hour workshop on Jan 30, 2015 http://mafn.org/event-1724379 Many thanks to Caitlin Walker of Training Attention who developed these Systemic Modelling techniques - and to all who contribute to disseminating the work of David Grove via Clean Language. For training, please see opportunities here: http://www.cleanlearning.co.uk/ if you are in the UK. For additional online resources and book recommendations on this topic, you can visit this page: http://adaptivecollaboration.com/books-i-recommend/

Views

Total views

1,546

On Slideshare

0

From embeds

0

Number of embeds

4

Actions

Downloads

29

Shares

0

Comments

0

Likes

8

×