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A story on failure


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A story on failure

  1. 1. A STORY ABOUT FAILURE Anne-Marie Charrett @charrett
  2. 2. A STORY ABOUT FAILURE Anne-Marie Charrett @charrett
  3. 3. A STORY ABOUT FAILURE Anne-Marie Charrett with random photos of my kids & cats @charrett
  4. 4. @charrett
  5. 5. Philosophy ! A test coach ! Facilitate Change ! Be Dispensible @charrett
  6. 6. Objectives and Goals “As we discussed, our key priority is to bolster the existing testers and to help broaden the testing capability across the rest of the team with a view to understanding what we need to do to achieve a viable testing capability preferably without increasing our dedicated testing resource levels.” @charrett
  7. 7. Challenges Testers felt they had no support Testers felt they weren’t listened to Excessive points for testing Stories not making release Difficult to accommodate change in priorities • HTML breaking code in merge • Hidden work • • • • •
  8. 8. @charrett
  9. 9. Testers Afraid to speak up Afraid to question stories Afraid to suggest change Afraid to get bugs closed Afraid to question developers
  10. 10. Culture Eats Testing for Breakfast @charrett
  11. 11. Culture can kill curiosity “Culture is a pattern of shared tacit assumptions that has been learned by a group, that has worked well enough to be considered valid ….” ! --Edgar Schein
  12. 12. •Don’t communicate •Keep your head down •Jiggling is good •The business is not to be trusted •Testers offer little value @charrett
  13. 13. What kills curiosity? • • • • • • • • Being Dead Being intimidated Lack of Understanding Lack of Authority Lack of Clarity Lack of Trust Lack of Knowledge Lack of appreciation of culture @charrett
  14. 14. @charrett
  15. 15. • • • • • • • I made assumptions about my role I made assumptions about the company I made assumptions about the team members I made assumptions about the testers ability I made assumptions about my own ability I didn’t see how the culture was affecting me I assumed that demonstrating quality testing @charrett
  16. 16. @charrett
  17. 17. Take Yourself Seriously David Silverman - Rage Comics
  18. 18. The cucumber gets pickled more than the brine gets cucumbered.” Jerry Weinberg
  19. 19. Other Lessons Learned Review goals regularly You can’t change culture on your own Power handed over is hard to regain Delegate versus abdicate Have a back bone Discover the leaders Be vulnerable Be Persistent @charrett
  20. 20. Thank You! @charrett