Leadership & Cultural Differences:
Five Practical Keys to Success
Brussels, Belgium
14 October 2010
John Ryan, CCL Preside...
yields to vision.
yields to agility.
yields to clarity.
yields to understanding.
AAmbiguity
VVolatility
UUncertainty
CComp...
InBev swallows Anheuser-Busch
in $52bln takeover
Tata Acquires Jaguar and
Land Rover from Ford
NEW CCL®
RESOURCES
©2010 Center for Creative Leadership. All rights reserved.
IBM’s PC Unit Acquired
by Lenovo
©2010 Center for Creative Leadership. All rights reserved.
1,500 Americans joining 9,000
primarily Chinese employees.
Two distinct organizational
cultures.
Two distinct societal cul...
Businesses that transform cultural differences
into organizational strengths, that focus
intensely on building a unified g...
Create new global identity.
Establish core set of organizational
values.
Define a “New World Culture.”
Lenovo-IBM Merger
T...
Higher goals create common ground.
Common ground means different
things in different industries.
Visions, professional ide...
A goal points groups in a common direction;
shared values help foster the beliefs needed
to get there.
Not all groups need...
A well-built culture includes room
for everyone.
Culture starts with senior leadership.
Top leaders must model the culture...
Symbols help make change concrete.
Symbols can be a double-edged sword.
Values and interests of varying groups
must be kep...
Narrative complements analysis.
Stories invite disparate groups into
shared conversation.
Stories point the way to new and...
Questions & Answers
©2010 Center for Creative Leadership. All rights reserved.
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Leadership & Cultural Differences - 5 Practical Keys to Success

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On October 14, 2010, AmCham Belgium, vMA - De Management Associatie and the Institute of Directors jointly organized the event Cultural Differences in Leadership - Lessons to be Learned.
John R. Ryan, President, Center for Creative Leadership, graciously accepted to make his presentation available to our members and interested parties.

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Leadership & Cultural Differences - 5 Practical Keys to Success

  1. 1. Leadership & Cultural Differences: Five Practical Keys to Success Brussels, Belgium 14 October 2010 John Ryan, CCL President & CEO
  2. 2. yields to vision. yields to agility. yields to clarity. yields to understanding. AAmbiguity VVolatility UUncertainty CComplexity ©2010 Center for Creative Leadership. All rights reserved.
  3. 3. InBev swallows Anheuser-Busch in $52bln takeover Tata Acquires Jaguar and Land Rover from Ford
  4. 4. NEW CCL® RESOURCES ©2010 Center for Creative Leadership. All rights reserved.
  5. 5. IBM’s PC Unit Acquired by Lenovo ©2010 Center for Creative Leadership. All rights reserved.
  6. 6. 1,500 Americans joining 9,000 primarily Chinese employees. Two distinct organizational cultures. Two distinct societal cultures. ©2010 Center for Creative Leadership. All rights reserved. Lenovo-IBM Merger The Challenge
  7. 7. Businesses that transform cultural differences into organizational strengths, that focus intensely on building a unified global team and that make their culture their top priority at every level have the best chance to succeed and build an enduring, winning company. Kenneth DiPietro Senior VP, HR Lenovo Lenovo-IBM Merger The Stakes ©2010 Center for Creative Leadership. All rights reserved. “ ”
  8. 8. Create new global identity. Establish core set of organizational values. Define a “New World Culture.” Lenovo-IBM Merger The Solution ©2010 Center for Creative Leadership. All rights reserved.
  9. 9. Higher goals create common ground. Common ground means different things in different industries. Visions, professional identities, competition all serve as basis for common ground. Leadership and Cultural Difference Step 1: Set a Goal ©2010 Center for Creative Leadership. All rights reserved.
  10. 10. A goal points groups in a common direction; shared values help foster the beliefs needed to get there. Not all groups need to value same things for same reasons. Effective identities make room for an array of values, create focus for collective action. Leadership & Cultural Difference Step 2: Build Identity ©2010 Center for Creative Leadership. All rights reserved.
  11. 11. A well-built culture includes room for everyone. Culture starts with senior leadership. Top leaders must model the culture they want. Leadership & Cultural Difference Step 3: Focus on Culture ©2010 Center for Creative Leadership. All rights reserved.
  12. 12. Symbols help make change concrete. Symbols can be a double-edged sword. Values and interests of varying groups must be kept in mind. Leadership & Cultural Difference Step 4: Change Symbols ©2010 Center for Creative Leadership. All rights reserved.
  13. 13. Narrative complements analysis. Stories invite disparate groups into shared conversation. Stories point the way to new and alternative futures. Leadership & Cultural Difference Step 5: Tell Stories ©2010 Center for Creative Leadership. All rights reserved.
  14. 14. Questions & Answers ©2010 Center for Creative Leadership. All rights reserved.

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