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WOMMA: Do You Speak Social?



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WOMMA: Do You Speak Social?



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A presentation I gave with WOMMA about social web literacy and brands. A central argument is that digital specialists and agencies need to spread social web literacy rather than keeping it to themselves, like digital scribes.

A presentation I gave with WOMMA about social web literacy and brands. A central argument is that digital specialists and agencies need to spread social web literacy rather than keeping it to themselves, like digital scribes.

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WOMMA: Do You Speak Social?

  1. Do you Speak Social? WOMMA Webinar 15 July 2009 Presented by: Antony Mayfield Head of Social Media, iCrossing 1
  2. I don’t want to read about what people had for breakfast 2
  3. Is that a rational response to Twitter? 3
  4. Remember the blog and Facebook equivalents? 4
  5. It may be a fear response. 5
  6. Or a lack of social web literacy... 6
  7. (please don’t say “Twitteracy”) 7
  8. Or a lack of social web literacy... 8
  9. One problem is when we think we’ve seen it all before 9
  10. It took me a long time to learn Twitter. Source: 10
  11. I’d learned to use streams already 11
  12. When Google Wave arrives we’ll be learning all over again 12
  13. The real revolution wasn’t the printing press itself... 13
  14. was when everyone learned to read... Image: Mark Hillary (cc) 14
  15. ...and write. 15
  16. Now we are learning reading/writing on the social web. 16
  17. Network literacy What you know or don't know about how networks work can influence how much freedom, wealth and participation you and your children will have in the rest of this century. 17
  18. Social web literacy An understanding of and competence in using social web platforms, tools and behaviors. 18
  19. 19
  20. Daniel Churchill, University of Hong Kong Source: 20
  21. How to consume 1. Be skeptical of absolutely everything 2. Although skepticism is essential, don’t be equally skeptical of everything. 3. Go outside your personal comfort zone. 4. Ask more questions. 5. Understand and learn new media techniques 21
  22. How to create 1. Do your homework and then do some more 2. Get it right, every time 3. Be fair to everyone 4. Think independently of your own biases. 5. Practice and demand transparency. 22
  23. Our eBook Journey | Definitions Big Picture Doing 23
  24. Social web literacy and organizations 24
  25. There are many “breakfast”-like statements... 25
  26. Legal will never let that through 26
  27. IT has us locked down 27
  28. Can’t see the ROI 28
  29. And many examples of illiteracy 29
  30. What illiterate looks like... 30
  31. But nothing that can’t - and hasn’t - been overcome 31
  32. Scribes / Tribes 32
  33. Resist the temptation to become scribes for a brand 33
  34. Tribes 34
  35. How to spread social web literacy 35
  36. Personal Learning by doing Build it into your workflow Share compulsively 36
  37. Organizations Establish principles Think networks Open up IT Grassroots Frameworks Measurement Learning as deliverables 37
  38. 1. Understand your networks 2. Be useful to your networks 3. Be live in your networks Image: Jared Tarbell 38
  39. Understand Principles Be useful Be live YouTube Social Twitter Spaces Platforms Social Space Flickr Framework Delicious Facebook Networks Active listening Assets Research & Listen Measure Plan/iterate Optimise assets Editorial On-site UGC Processes Content Widgets / tools Aggregation Outreach Moderation Curation Connecting APIs
  40. Measurement 40
  41. Network Architecture social Media platforms space RSS Forums Applications / widgets Streams / feeds 41
  42. MORE TH>N LIVING Principles, Processes & Platforms 42
  43. Blogs are cheap and very, very good… 43
  44. Learning by doing 44
  45. Learning by doing 75% 44
  46. Free(dom) vs. fantasy IP 45
  47. In summary Opportunity and responsibility Commitment Tribes not scribes Commit to developing your personal literacy Spread social web literacy 46
  48. Thank you Tel: +44 1273 827 721 | 866.516.2566 Email: Sites: | Blogs: | Twitter: @icrossing_uk | @icrossing | @amayfield 47
  49. 48
  50. Useful links 49

Editor's Notes

  • Today I’d like to share an emeging idea and a key insight that’s informing how we think about social media and brands at iCrossing.

    Let’s be clear up front: this isn’t a guide to how to use social media jargon, or how social media works - there are plenty of resources for that online and I’m assuming a certain level of familairity with social media among people who would sign up for a WOMMA webinar.

    What we will be discussing is the idea of social web literacy - or web literacy more broadly - and its importance for, well, everyone, but us as individuals and for the brands and organisations we work with.

    I’m trying to stretch my own social web literacy today by keeping an eye on the WOMMA tag on my Tweetdeck while presenting.
  • If you have ever tried explaining Twitter in a meeting you may have heard something along these lines.

    It usually comes with a sneer. It sometimes feels like a gauntlet being thrown down. Sometimes it is your job to pick it up - sometimes it is your duty as a citizen of the web.
  • I mean, I don’t like
  • Over the past our years I have had the same conversations over dinner, the same marketing meetings about Facebook and blogs...
  • I like to win arguments - I always have. But over the years I have learned to realise that not every conversation is conducted on rational grounds.

    Often people are saying something other than they mean. Sometimes they aren’t saying anything at all - their words form and emotional response.

    “Yuk!” or “Eek!”

    So we comfort them, or try to convince them of the virtues of the technology or the platform...
  • It is because people think they are literate - because they read and write.
  • We think they are web listerate - because they can use email, a browser, a social network, without too much trouble...

    They look at Twitter, they dive in, with a great deal of good faith and expectations that all will be revealed to them.

    ...and someone is talking about what they had for breakfast.
  • Truth is my network got it before me by a long stretch.

    But I stuck around because they did. And because they kept finding new ways to make it useful to them.

    So it started becoming more useful to me.

    I’d been here before with blogs. I knew the best thing to do was to hang around and if something made sense to people who I liked and respected it was worth trying to learn.

    Plus... I had some literacy, some skills I could bring with me from Facebook and blogs and my broader web literacy.
  • I love the premise of Google Wave - that email is based on an analogy that is pre-web.

    And deep down I loathe email. It’s grinding up of my time, its needy completism, its easy transfer of responsibility to “someone” in the To line...

    But first glance at Google Wave means I know I will need to learn this one. I know I will start off illiterate.

    Maybe that’s a key spect of social web liteeracy - being comfortable with having to learn stuff every other week.
  • Literacy. It’s all about not conflating the technology, the marvel of the platform with with the uses that it is put to.

    This is the device.
  • But it was mass literacy that was the behaviour. The behaviour which turned religion, politics, commerce, art, society spinning about.
  • Howard Rheingold got me thinking about literacy.

    He calls it network literacy. I like that. Maybe I should stick with that.

    But as my more marketing literate colleagues are always telling me - you talk about networks and they think you mean TV, or telecoms.

    Me - I think we’ll get there. But meantime...
  • web literacy is what I will bang on about.

    It’s all about personally and around our wider organsiations, developing and spreading social web literacy...

    That’s quite a challenge - so I want to talk about some models for thinking about it...
  • Ross Mayfield - no relation - is someone who has consistently cut through to the quick about how social media works - or rather how we work with it.
    I’m still antranced by his partcipatioin curve.

    As m’learned colleague Jim Byford pointed out, it describes the learning journey of someone using social media, the ladder of participation as Forrester call it.
  • ×