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Stakeholder Wrangling: People, Politics, and Projects

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Using activities to build trust and counseling methodology, this half-day workshop gives learners the tools to connect with their stakeholders with advanced empathy, and help teams get things done.

Published in: Leadership & Management
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Stakeholder Wrangling: People, Politics, and Projects

  1. 1. Wrangling Stakeholder Amanda Costello
 University of Minnesota College of Education and Human Development @amandaesque People, Politics, and Projects
  2. 2. Hello My name iS Amanda
  3. 3. @amandaesque Find me on Twitter:
  4. 4. What today is not
  5. 5. What today is • About human beings • About relationships • About goals (yours & theirs) • About useful, usable things!
  6. 6. Strategist, audit thyself
  7. 7. let’s hear about you In order
  8. 8. Near ➜ Far Your home
  9. 9. today ➜ yesterday Birth date
  10. 10. Now ➜ always Content strategy
  11. 11. what would you say you do here?
  12. 12. Web Feelings
  13. 13. What I learned about Motivation
  14. 14. 1. resource scarcity
  15. 15. not enough space
  16. 16. not enough time
  17. 17. not enough people
  18. 18. not enough money
  19. 19. 1. resource scarcity 2. Jealousy
  20. 20. they have something I want
  21. 21. they have something I want I deserve
  22. 22. The politics Sayre’s Law: because the stakes are so vicious are so Low
  23. 23. image: K.C. Green, Gunshow #648
  24. 24. But… Hope
  25. 25. Service & Sharing
  26. 26. Skilled helping
  27. 27. Active listening! Time for brought to you by:
  28. 28. Seek to understand
  29. 29. Be nonjudgmental
  30. 30. Undivided attention
  31. 31. Use silence
  32. 32. Questions: 
 Clarifying & Probing
  33. 33. For today: I wish more people understood…
  34. 34. Greyhounds
  35. 35. Cricket
  36. 36. Using Ctrl+F
  37. 37. A 4:00
  38. 38. B 2:00
  39. 39. 1:00
  40. 40. meet your Best friend new
  41. 41. My new best friend is ______. • Seek to understand • Be non-judgmental • Undivided attention • Use silence effectively They are telling me about _____.
  42. 42. meet your Best friend even newer
  43. 43. My best friend is ______. • Seek to understand • Be non-judgmental • Undivided attention • Use silence effectively They are telling me about _____. even newer
  44. 44. Big group chats Share what your even newer best friend told you with the larger group
  45. 45. LEADERSHIP
  46. 46. BREAK time (or Hammer)
  47. 47. Work time (or Hammer)
  48. 48. Sharing time (or Hammer)
  49. 49. Lead UP, Show up
  50. 50. This means meetings
  51. 51. email sucks
  52. 52. … mostly Okay, sometimes it’s fine for things
  53. 53. Email is fine for: • Action items (1-2) • Due dates (and what happens if they’re missed) • Documenting like crazy
  54. 54. Hey
  55. 55. We should talk
  56. 56. Was this meant for someone else?
  57. 57. Stop by my office
  58. 58. Are you coming to the meeting? We’re all here.
  59. 59. Re: Yesterday
  60. 60. Showing Up Builds Goodwill
  61. 61. Hold office hours
  62. 62. Good: Therapy Session
  63. 63. bad: Fear
  64. 64. Eric Qualman, “Social Media Revolution 2015”
  65. 65. From Flickr User futureatlas.com
  66. 66. hearing Each Other
  67. 67. Skilled helper model 1. Exploration 
 What’s happening now? 2. Challenging
 A better future 3. Action Planning
 The way forward (Gerard Egan, 2002)
  68. 68. Action Plan Possible Action Best Fit Plan Challenging Possibilities Commitment Exploration Story Blind Spots Leverage Change Agenda Action leading to valued outcomes
  69. 69. Advanced Empathy
  70. 70. Hunches
  71. 71. Hunches about • The bigger picture • Logical consequences • Decision ownership
  72. 72. User
 Needs Institutional
 Goals
  73. 73. ummm, goals?
  74. 74. Intensify efforts to be diverse and inclusive.
  75. 75. Inspire everyone to be fully engaged.
  76. 76. SMART goals • Specific • Measurable • Achievable • Relevant • Time-bound
  77. 77. Get healthy
  78. 78. swim twice a week for 30 minutes.
  79. 79. Instead of goals Set some intentions Eileen Webb on The Pastry Box
 goo.gl/a7YBHQ
  80. 80. Goal: outcome-focused
  81. 81. Intention: behavior-focused
  82. 82. Brainstorming
  83. 83. 1 idea every 7 seconds
  84. 84. Hooray Verbs! • Become • Try • Own/Have • Focus • Experience • Meet • Avoid • Learn
  85. 85. Sort your notes • Focus: Present • Behavior-based • Focus: Future • Outcome-basedGoals Intentions
  86. 86. Refine goals 1. Why this? 2. Break it down into smaller steps 3. Obstacles? • Specific • Measurable • Achievable • Relevant • Time-bound
  87. 87. Sharing time (or Hammer)
  88. 88. Change can happen
  89. 89. We’re here to help
  90. 90. feelings time (or Hammer)
  91. 91. Let’s be in touch Thank you! I can drink lattes forever. everyday.amanda@gmail.com @amandaesque

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