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Camden hb info night 3.4.2015

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Camden hb info night 3.4.2015

  1. 1. HOMEBUYER INFORMATION NIGHT MARCH 2015
  2. 2. WELCOME CAMDEN HOMEBUYERS!
  3. 3. TONIGHT’S AGENDA 7:00 Dinner and Meet & Greet 7:30 Presentation Begins 8:30 Q&A 9:00 Closing Comments
  4. 4. Construction Lending & Escrow New Home Concierge Services Customer Care & Brookfield Portal Brookfield Enthusiast Program Eliant Survey Playa Vista Info TOPICS TO BE DISCUSSED
  5. 5. Visit your home on the weekends… Loan Docs and Down Payment Balance are in place Attend Home Orientation Tour Sign Purchase Agreement Options & Design Studio Selections Or anytime, 24 hours a day from your Home Portal! Welcome Home! THE HOME PURCHASE EXPERIENCE
  6. 6. CONSTRUCTION EXPERIENCE • Construction Site Visits • No Visits After Carpeting • Customer Wants to Know • Orientation Tour • Welcome Home Tour • 30 Day Commitment
  7. 7. NEW HOME CONCIERGE
  8. 8. MEET YOUR NEW HOME CONCIERGE An added service through Brookfield for a hassle-free move, including: • Checklists and Resources • Assistance with utility set-up and ordering trash containers • Provide assistance in contacting dedicated reps from the various cable providers to ensure a smooth transition. • Cable, phone and internet provider assistance • Recommendations for pre-screened moving companies • Point of contact for moving-related questions
  9. 9. From within the portal select New Home Concierge Accessible resources to help stay on target for your move Penske Truck Discounts New Home Concierge Resources available on demand through your personal Brookfield Home Portal!
  10. 10. PREPARING FOR YOUR CLOSING & ESCROW
  11. 11. PREPARING FOR YOUR CLOSING & ESCROW One week before you close escrow: • Complete your new home orientation tour. Tours are conducted Monday – Friday, 10:00 a.m. or 1:00 p.m. • The notary will meet with you to sign your escrow and loan documents • Provide the balance of your down payment On your close of escrow date: • Complete your second, shorter walk through • Upon successful close of escrow, pick up your keys from the sales office. Closing occurs late in the day.
  12. 12. CUSTOMER CARE
  13. 13. • Expect normal settling causing minor cosmetic repairs • Construction traffic in a growing community • Living in a shared association HOW WILL MY HOME CHANGE DURING FIRST YEAR OF OWNERSHIP?
  14. 14. HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL? • Service Requests must be submitted in writing • Visit “My Brookfield Home Portal” website: www.brookfieldsocal.com • Click on “My Brookfield”
  15. 15. HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL?
  16. 16. HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL? • Enter your email address • Enter your password • Hit submit • Your Customer Care Representative will contact you to schedule a time to review your request. • Keep your email address updated from within your Home Portal.
  17. 17. HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL?
  18. 18. HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL? • Click “Contact Customer Care”
  19. 19. HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL? • Click “Submit a Request”
  20. 20. • Enter Your Specific Service Item(s) • Then Click “Submit” HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL?
  21. 21. HOW SOON AFTER WILL REPAIRS BE COMPLETED? • Service Request items are reviewed with the homeowner. • The reviewed items will then be scheduled for repair with the appropriate “Trade Partner”. • It is our intention to complete all repairs within 30 business days from the date of notification to the trade. Appointments are generally scheduled Monday - Friday 8:00AM to 12:00PM -or- 1:00PM to 3:00PM
  22. 22. WHAT IF I NEED HELP AFTER HOURS? • Our After Hours Answering Service will take your information and contact your Customer Care Representative. • Your Customer Care Representative will contact you and provide adequate instructions and/or coordinate for the repairs to be completed in a timely manner.
  23. 23. HOW DO I BEST MAINTAIN MY BROOKFIELD HOME? • Please refer to your Home Portal and “The Home Book” for a suggested maintenance schedule for your home.
  24. 24. we you, enthusiasts! B3-True Blue Enthusiast • 3 Year Warranty • Pre-Sale Opportunity • 15% Discount on Options • Moving Services B2- Silver Enthusiast • 2 Year Warranty • Pre-Sale Opportunities • 10% Discount on Options Brookfield Enthusiast • 1 Year Warranty
  25. 25. You will receive 3 Eliant surveys during your first year of homeownership. • Move-In at 30 days after move in. • Mid Year at 4-6 months after move in. • Year End at 9-10 month after move in. We appreciate your time and value your opinion!

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