Libraries inspire - at Shared Services event, Dundee


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My presentation for the CILIPS shared services day seminar in Dundee, Scotland on 25th May 2011

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  • Thank Gordon Hunt for introduction, and for invitation to give keynote speech. Also pleased to be able to talk about the successes of recent Welsh library activities. Presentation will be about 30mins long to leave plenty of time for your views and discussion [notes for self] 1 day workshop/seminar Shared Services: Case studies in collaboration, Dundee, Wed 25 th May [Keynote speech 11:15-12 noon] Strategic frameworks for country, core offer, theme setter, Do half an hour talk
  • Will put our achievements and activities in context so you can compare with Scotland. Will briefly outline some of the LfL work which has fed into our planning of Libraries Inspire. Will expand on the Libraries Inspire consultation Will then outline some of the collaboration projects from Wales and then time for your questions.
  • CyMAL Cymru: Museums Archives and Libraries Wales Also means Joint in Welsh C Modelled on Re:source (later MLA Council), but unlike MLA is part of the Welsh Assembly Government. Also unlike SLIC in Scotland. Is a cross-domain policy division. Was some initial concern from the sectors at beginning eg concern CyMAL would ‘take over’ or dictate too much, but now sectors very positive. Picture is WAG new building in Aberystwyth Staff – domain specific or topic specific
  • Able to achieve things in Wales because of creation of CyMAL? Able to produce and co-ordinate a library strategy See list Other X-domain things – family history, current awareness bulletins, funding database, X-domain training eg handling old photographs
  • Smaller than Scotland, but still issues of urban/rural split, north/south divide, language issues, small local authorities after 1996 local government reorganisation
  • Wales figures on the up, cf rest of UK Although book borrowing still falling
  • All strategies have been cross-sector, although tendency to be slightly more geared towards public libraries. 2005-07 - @ your library Strategy –£2m development programme 4 work strands: Resource discovery; Online content and resources; Marketing; Workforce Development 2007-08 – because of elections and timing (2007 elections) 2008-11 Libraries for Life 2011 – planning the next one
  • Libraries for Life 2008-2011 [Just skim this quickly] Funding - £13m over four years (Interim year 2007-08 £1m + £1.5m capital)2008-09 £1m + £1.5m capital; 2009-10 £1m + £3m capital; 2010-11 £1m + £3m capital LFL – overseen by p/t Programme Manager, plus Advisory Group of representatives from Welsh libraries. CCL – refurbs – seen increase in usage, some included WiFi, some experimenting with RFID, community aspect eg improved facilities for community groups. Treorchy library created teenagers library section with close co-operation – now the teenagers manage it themselves and are more involved in the library 2) Online content and resources Three aspects: Portal – improve access to information, and access to libraries in Wales Also RDDW – resource discovery and delivery Wales - reciprocal borrowing & access agreements across regions, with x-catalogue search Cat Cymru - live test; Online resources – provision of reference and newspaper material for free for library users in Wales Strand 3 – Regional Development Officers in place to help co-ordinate things in the region, increase capacity, organise training, running things like Books4U, reviewing stock management, etc Strand 4 Marketing - training, PR campaigns, press releases on general subjects, Happy Days – was 2 nd in IFLA Marketing Award 2009. Also one of 5 CANMOL winners in Wales What makes people happy about the library? Got top 10 lists (HE students favour sleeping in library!), and case studies – useful for advocacy. Have annual campaign – Express Yourself competition 2009; Fancy That 2010-11 (Biblis) TOOLKIT login librarywalesorg / 01staff Strand 5 – Workforce skills - Funding bursaries, qualifications, training courses, and new courses eg Foundation Degree Strand 6 - WLPS – Envy of England. Way of measuring success, progress etc against set of targets. Plus: Entitlements – what a user can expect from (public) libraries in Wales x8
  • As a new policy have gone through the WAG internal policy planning processes, and stakeholders were involved in the Policy Gateway meeting in December. Used those to revise the draft consultation document. Gateway process enabled us to raise the profile of libraries’ contribution to WAG cross-cutting priorities by getting involvement with other divisions. Progressed to open WAG consultation, with deadline of 31 st March. Responses from some individuals, library services, organisations including UNISON, and broad selection of diversity groups eg Stonewall, Age Concern Cymru, visually impaired groups. Following receipt of 45+ responses now analysing them and incorporate views into a revised framework. Work with new Minister and government over the summer with the intention to launch Libraries Inspire in autumn 2011. There will be Annual Delivery Plans which contain the detail of the activities to be carried out, by CyMAL and by partners, to help achieve the targets. Have received comments that Framework seems to be lacking in details on outputs and outcomes. Framework high level document, detail will be included in delivery plan, and some of actions will be led by partners. Comments are positive although general view that it is not inspiring enough and not challenging or aspirational enough.
  • Responded to the calls to included a vision statement. Tried to make it apply to all types of libraries.
  • [Word cloud – bigger the word the more frequent it appears in the cloud. Used the Core Offer text] Responded to calls to include a ‘core offer’ of libraries. Have created one that encompasses all that they do, but also cross-sector approach as well. • Be open to all members of their communities. • Be free to join. • Lend books for free. • Provide free use of the internet and computers. • Deliver free use of online information resources 24hrs a day. • Ensure friendly and knowledgeable staff are on hand to help. • Provide access to high quality resources in a range of formats reflecting changing publication trends, e.g. e-books. • Provide a safe, attractive and accessible physical space with suitable opening hours. • Stage a range of activities to support learning, enjoyment and enable users to obtain the maximum benefit from the available resources. • Maintain a searchable catalogue of Welsh library resources. • Work in partnership to open up access to the resources of all Welsh libraries. • Co-operate to create new digital content about Wales and its people. • Promote their services to ensure more people benefit from them. • Regularly consult users to gather their views on the service and information about their changing needs.
  • Seven key themed areas for focus SKIM? Sus models – financial need to work in partnership, collecting evidence of different models at the moment. Well-being. Resources – key reasons why people visit libraries – 90+% of the uses came to library to borrow book, although 50% also used computers Space – flexibly learning spaces, community spaces, welcoming. Virtual and physical space. Skills – libraries role in informal and formal learning, info literacy. Picked up Scottish Framework and now moving further forward with that eg accredited units of learning, an approved framework. Helping hand – staff skills – Mystery Shopper research found that the staff were the key reason for wanting to return. Impt to invest in the staff. Attracting audience – marketing is key Quality service – WPLS F4 – will ensure library services are not disproportionally hit. And opp to look at frameworks for other sectors. And evaluation framework for the programme.
  • Collaboration not combat! Important that the strategy is delivered by the librarians/library services – need them on board for collaboration Builth Wells Historical Pageant 1909, from LLGC flickr stream,
  • Collaboration at different levels – national, regional, cross-sectoral. Expand on a few examples Online resources E-resources - National purchase (paid by CyMAL) for online subscriptions for free access for library users for Newspapers, some reference material (currently public libraries only), and family history (public libraries on site access and archives) Cat Cymru – single catalogue search for all Wales – has 50+ catalogues in it; Backed up by resource delivery – regional ILL schemes with CyMAL funding from vans, to postage & passports. Resource delivery is cross-sector. Library portal – [SCREENSHOT] – single place for call for action, links to resources, marketing campaigns, staff toolkit etc Marketing – Champions (meetings were cross sector, now separate; national campaign (although “one size doesn’t fit all” is the approach now being followed WILP – initiative from Scotland. Created website, statement (proclamation), case study report of best practice, draft framework mapped to learning stages. All cross-sector. Now working towards approval of the Framework and accredited units of learning for information literacy. And advocacy materials and a resource toolkit for library staff. Regional framework – developed own projects but most effective one seemed to be the training – local and national priorities, delivered in the region, cross-sector. Very beneficial. Joint LMS – Welsh HE have put in bid to HEFCW for preparatory scoping study, awaiting news of bid. They are open to public libraries joining in as well. Steering group been set up and several public libraries keen to move this forward – five years ago if CyMAL had said ‘single LMS by 2015’ there would have been backlash, but now it’s coming from heads of library services. Likely that this area will be moving forward in next year and v. keen to find out more about Scottish developments.
  • Discovery through Cat Cymru Has c.50 catalogues from about half the FE catalogues, all the HE, all public libraries, also WAG and NLW, and some other orgs eg Nat Statistics Office. Uses Webfeat – live search – has benefits over a union catalogue, but, also disadvantages as well. Soft launch May 2008, in beta form. Not done a pro-active launch – concern over some bugs, and, raising expectations and demand.
  • Search by region or sector Title, keyword, author etc
  • Search results on right show libraries which have returned results. Can jump to one you want If catalogue has pics, will show up here Can click to make online request for item – goes to NLW and fwded on to library to deal with, like any other request Took lot of negotiation with library services, and some unhappy but many pleased to have it as a resource discovery tool.
  • If have resource discovery, need the delivery as well Public library citizen entitlements: Free reservations of requests for books within Wales & Borrow Anywhere, Return Anywhere CyMAL invested in regional ILL pilots to help support this, in 2008-09. 2009-10, 2010-11 Each region done things slightly differently North Wales – NEWnet (D+F) and Talnet (C, G, A) connections – then moved to Linc y Gogledd between 3 local authorities and some FE/HE partners –– first expansion brought 2 more LAs, then Wrexham so now covers whole of N Wales. They also have seen new FE/HE members. Operate existing library van system (orgs and Talnet) to deliver to ‘hubs’ and project officer completely re-jigged the timetable to make it more efficient and faster. Gone from over a week or to 1-3 days. Partners seen increase in ILL activity, and slight decrease in BLDSC requests. Some seen increase in Cat Cymru activity. Mid Wales – smaller region, not naturally used to working together – boundaries are nearer other regions. Two ILL schemes running, one for the Ceredigion library services (Linc Y Canolbarth: Ceredigion public libraries, Aberystwyth University and Lampeter University) and one for the foreign language book collection hosted at Coleg Powys. Towards end of last year looked at some research at extending that or trying other ideas, and looking at increasing marketing as v.low usage of original scheme. Powys satisfies a lot of their requests from outside Wales – go for the quickest time, not nec the cheapest SWAP – Funding focussed on postal deliveries and using the passport scheme which is based on increasing physical access in person to more libraries in the region. NB passport scheme also operates in Wrexham (GaLW) and Linc y Gogledd. Only started promoting since Oct 2009. Now extended to Mid Wales as well. SE – launched the Books4U scheme in Feb 2009. Built on the former Gateways to Learning scheme which had EU funding and was a multi-faceted programme, one element of which was facilitating book requesting and delivery within the five local authorities involved 3 FE/HE library services. Since the creation of the larger regions, there are now 10 local authorities involved and 2 FE and 1 HE. Degree of involvement varies. Seen great usage, promotion regionally. Staff use it from within the staff toolkit of the portal. They use a man & van courier system, and have - Requested more than 14,000 books via Books4U -   Found titles for around 12,000 customers Over 12,500 (92%) of titles are borrowed only once 60% of books delivered within 7 days Costs about 50p per journey therefore £1 a book They found a task & finish group was crucial to the success of the scheme, and getting the staff on board, making it part of everyone’s work, not an additionality. Their plans for 2010-11 include: streamline the current procedures , include more FE/HE, Implement new loan database , consider if other regions wish to join For more info on these schemes you can see their presentations within the LfL section of the Staff Toolkit. Some regions restrict what can be borrowed. Some charge within Wales, but free within region (not in accordance with Entitlements!)
  • Users – NW found users liked increase in choice and younger pre-uni students increasing usage of system 92% titles requested only once WPLS supply of user requests for material (F3 WPLS 10). This sets targets for the speed of delivery of requested items. F3 WPLS 14 covers the Citizen Entitlements for public libraries
  • Geography – fuzzy boundaries and more natural partners; also bigger distance in rural areal Buggy catalogues – Cat Cymru not perfect and dis-satisfaction with false hits Merthyr – prefers to buy any requested books Net lenders – staff costs as well People now want things quickly and willing to pay eg buy off Amazon? Challenge – students can go to public library and request for free – instead of paying in the academic library.
  • Libraries inspire - at Shared Services event, Dundee

    1. 1. Libraries Inspire <ul><li>Dr Alyson Tyler </li></ul><ul><li>Libraries Development Adviser </li></ul><ul><li>CyMAL: Museums Archives and Libraries Wales </li></ul><ul><li>@libalyson </li></ul>Image of the Bibli family – promoting libraries in Wales
    2. 2. Outline of talk <ul><li>Wales context </li></ul><ul><li>Libraries for Life </li></ul><ul><li>Libraries Inspire overview </li></ul><ul><li>Collaboration examples </li></ul>
    3. 3. What is CyMAL: Museums Archives and Libraries Wales ? <ul><li>Policy division of Welsh Government (est. In 2004) </li></ul><ul><li>Cross-domain approach </li></ul><ul><li>30 staff (7 vacant posts) </li></ul>Government building in Aberystwyth
    4. 4. CyMAL’s roles and activities <ul><li>Advise the Minister </li></ul><ul><li>Develop policy </li></ul><ul><li>Deliver grant programmes </li></ul><ul><li>Provide advice and support for sector </li></ul><ul><li>Provide free training programme </li></ul><ul><li>Networking </li></ul><ul><li>Research </li></ul><ul><li>Publish magazine </li></ul><ul><li>Sponsorship on National Library and National Museum </li></ul>
    5. 5. Wales context <ul><li>3 million people </li></ul><ul><li>20% speak Welsh </li></ul><ul><li>22 local authority library services </li></ul><ul><li>1 National Library </li></ul><ul><li>c.12 HE libraries (mergers ongoing) </li></ul><ul><li>c.23 FE libraries (mergers ongoing) </li></ul><ul><li>50+ health libraries </li></ul><ul><li>5 Prison libraries </li></ul><ul><li>? School libraries </li></ul><ul><li>? Workplace libraries </li></ul>Image from CC Flickr - giveawayboy
    6. 6. Welsh libraries in statistics (public) <ul><li>Over 14.7 million visits 2009/10 (up 5.4% from 2008/09) </li></ul><ul><li>Active borrowers rose to 681,000 (up 5.6% on 2008/09) </li></ul><ul><li>Over 14.4 million books borrowed 2009/10 </li></ul><ul><li>Over 980,000 audio-visual loans in 2009/10 </li></ul><ul><li>Over 2 million enquiries were handled by public libraries in 2009/10 </li></ul><ul><li>Figures from the CIPFA ( Chartered Institute of Public Finance and Accountancy) Public Library Actuals survey for 2009-10. </li></ul>
    7. 7. Welsh libraries in statistics 2 (public) <ul><li>330+ public libraries service points in Wales open 10 hours a week or more </li></ul><ul><li>Over 2800 terminals with free internet access Over 2 million hours of free computer use in libraries made </li></ul><ul><li>Swansea Central and Cardiff Central libraries are in the top 10 UK libraries for most items issued to borrowers for 2009/10. </li></ul><ul><li>Figures from the CIPFA ( Chartered Institute of Public Finance and Accountancy) Public Library Actuals survey for 2009-10. </li></ul>
    8. 8. Library strategies in Wales <ul><li>2005-07 @ your library £2m </li></ul><ul><ul><li>2007-08 Interim year </li></ul></ul><ul><li>2008-11 Libraries for Life £10.5m </li></ul><ul><ul><li>2011-12 planning/interim year </li></ul></ul><ul><li>2012-15/16 Libraries Inspire (proposed) </li></ul>
    9. 9. Libraries for Life 2008-2011 (six works strands) <ul><li>Community Learning Libraries Programme </li></ul><ul><li>Online content and resources (led by NLW) </li></ul><ul><li>Regional library partnerships framework </li></ul><ul><li>National marketing strategy (led by one authority) </li></ul><ul><li>Developing workforce skills </li></ul><ul><li>Welsh Public Libraries Standards Framework 3 </li></ul>BBC Wales weatherman and Welsh rapper in Fancy That library event
    10. 10. Libraries Inspire Framework – the planning process <ul><li>Internal planning process started in 2010 </li></ul><ul><li>External consultation process (45+ responses) </li></ul><ul><li>Revisions and discussions summer 2011 </li></ul><ul><li>Launch autumn 2011 </li></ul><ul><li>Annual Delivery Plan – in partnership </li></ul>
    11. 11. The Vision – Libraries Inspire <ul><ul><li>“ Libraries in Wales will work together to inspire people to enjoy reading, improve their knowledge, develop their skills and participate in their respective communities. Library services will be responsive to meeting people’s changing needs in a local, safe, modern physical and virtual environment.” </li></ul></ul>
    12. 12. Libraries Inspire – core offer
    13. 13. Libraries Inspire themes / work areas <ul><li>Sustainable models of service delivery </li></ul><ul><li>Resources for all </li></ul><ul><li>Space for all </li></ul><ul><li>Skills for life </li></ul><ul><li>A helping hand </li></ul><ul><li>Attracting the audience </li></ul><ul><li>Delivering a quality service </li></ul>
    14. 14. Builth Wells Historical Pageant 1909, from LLGC flickr stream, Collaboration or combat?
    15. 15. Collaboration examples from Welsh libraries <ul><li>Online resources </li></ul><ul><ul><li>Joint purchase of online material – national offer </li></ul></ul><ul><ul><li>Cat Cymru & regional resource delivery </li></ul></ul><ul><ul><li>Library portal </li></ul></ul><ul><ul><li>E-books pilot (14 local authorities) </li></ul></ul><ul><li>Marketing – national campaigns, </li></ul><ul><li>Welsh information literacy project </li></ul><ul><li>Regional framework (eg training – cross sector) </li></ul><ul><li>Joint LMS – initial work </li></ul>
    16. 16. Resource discovery – Cat Cymru <ul><li>50+ catalogues </li></ul><ul><li>Webfeat software </li></ul><ul><li>Soft launch 2008, still in beta form </li></ul><ul><li>Not marketed yet due to various concerns </li></ul>
    17. 17. Cat Cymru – <ul><li>Cat Cymru screen shot </li></ul>
    18. 18. Cat Cymru search results
    19. 19. Resource delivery - regional ILL delivery schemes Image from flickr <ul><li>Resource discovery needs delivery </li></ul><ul><li>Funded regional pilots for regional ILL </li></ul><ul><ul><li>North Wales library vans expanded scheme </li></ul></ul><ul><ul><li>Mid & South West – postage, reciprocal physical access with passport </li></ul></ul><ul><ul><li>South East - courier </li></ul></ul>
    20. 20. Benefits of resource collaboration <ul><li>Improved service for users </li></ul><ul><li>Useful in times of financial hardship (92% titles requested only once, in SE scheme) </li></ul><ul><li>Helps public libraries meet some of the Welsh Public Library Standards </li></ul><ul><li>Staff get to know each other across all libraries </li></ul><ul><li>May lead to greater collaboration on collection management </li></ul>
    21. 21. Challenges of resource collaboration <ul><li>Geography </li></ul><ul><li>Bugs in Cat Cymru </li></ul><ul><li>Differences in indexing & cataloguing </li></ul><ul><li>Reticence to promote – fear of flood of requests </li></ul><ul><li>Net borrowers and net lenders </li></ul><ul><li>Still slower than other options? Two tier system? </li></ul><ul><li>Changes in LMS currently taking months to resolve in Webfeat </li></ul><ul><li>Who pays for the delivery if/when funding runs out? </li></ul><ul><li>Costs/charges vary across regions and Wales and sectors </li></ul><ul><li>Not helped cross-regional borrowing </li></ul><ul><li>Cost of postal delivery versions go up if usage goes up </li></ul><ul><li>Delivery and logistics </li></ul>
    22. 22. Questions?
    23. 23. Contact details <ul><li>[email_address] </li></ul><ul><li>0300 062 2103 </li></ul><ul><li>Twitter @libalyson </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li>(Cymraeg/Welsh) </li></ul><ul><li> </li></ul>